Customer Service Maintenance

Location:

Posted:

April 02, 2014

I smael Hernandez

• i *******@*****.***

P rofessional Summa ry

Friendly Customer Service Agent skilled in communicating with people of diverse cultures

w hile providing exceptional customer service and natural leader with a passion for team

building and promoting positive company morale.

Skills

• Quick learner • Exceptional communication skills • Jet bridge certified

• S t rong client relations • W r i t ten and oral communication skills • Maintenance hubs

certified

• Quality/Safety Assurance FAA staff experience • M ul ti tasking skills • Able to lift up to 75

l bs

• Able to learn quickly • Customer relations • A t tention to detail • C r i t ical thinking

Work H istory

Operations and Gate Agent, 08/2013 – Present

Servisair – 3027 E. Sunset Rd.

Organized Operations and Gate paperwork such as: aircraft weight and balance, fuel load,

and baggage load for a Boeing 737 aircraft.

Coordinated and monitored aircraft's pre-f light actions like: Operating the jet bridge to the

a ircraft, operating aircraft maintenance hubs, monitoring cleaners and Gate Gourmet

a r rivals, ground security coordinator, and made pre-f light announcements.

Operations and Gate Agent, 06/2011 to 01/2013

Swissport I nc. USA – 1421 E. Sunset Rd.

O rganized Operations and Gate paperwork such as: aircraft weight and balance, fuel load,

and baggage load for a Boeing 737 aircraft.

Coordinated and monitored aircraft's pre-f light actions like: Operating the jet bridge to the

a ircraft, operating aircraft maintenance hubs, monitoring cleaners and Gate Gourmet

a r rivals, ground security coordinator, and made pre-f light announcements.

Cashier, 05/2011 to 07/2011

Pizza Hut – 2625 E. Tropicana Ave.

Cashier Skills: Money handling, customer service, debit/credit card t ransactions.

Education

H igh School Diploma: 2010

Clark Hight School - 4291 Pennwood Ave. Las Vegas

C ertifications

• Computer Training Certificate

• AeroMexico Course Completion