Front Desk Management

Michele Cardillo

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Dental Office Receptionist/ Financial/Patient Coordinator/Front Desk

Supervisor

In an office environment for over many years, I offer my versatile skills

and strong background in all functional areas of office operations and

management. I am a fast learner, good teacher and I love working with

people. I am a great asset to any company looking for a hard working

organized individual.

Core Professional Strengths

* Pleasant and professional phone and communication skills *

Scheduling/Appointment setting

* Budget Analysis/Book

Keeping/Payroll * Human

Resource/Management Responsibilities

* Receptionist skills with Data

Entry * Organization &

Time management

* Customer/Patient/Employee Relations & Satisfaction *

Strong Dental Insurance Experience

Computer Abilities: Dentrix, Eaglesoft, Misys, Centricity, QuestCare360,

ADP, Microsoft Word, Publisher, Excel

Professional Profile

Business

Supervisor

6/12-2/13 Brevard Health Alliance

In this extremely fast paced Medical Clinic where things change on a

regular basis I preformed all/any business functions.

* Composed Agendas and conducted monthly meeting

* Trained new employees on all functions of the front desk area/new

procedures put in place/overseeing staff

* Checked/Approved payroll / Daily/End of the month Bank Deposits/Reports

along with other various monthly reports

* Created/Adjusted/Monitored Providers schedules

* Ensured all employees are up to date on any required certifications,

licenses and or training/learning essentials

* Prepared/Reviewed with employees their 90 day orientation/yearly reviews

* Audits on both patients/Employees for improvement on overall services

* Entered labs into the Quest system

* Incoming and outgoing mail

Staffing Coordinator / Nursing

Secretary 6/06-4/10

Bey Lea Village Toms River NJ

In a Nursing Home/Rehabilitation Facility for almost 4 year, I

simultaneously performed duties for this 120-bed facility which staffed

over 150 employees for the nursing department. As Staffing Coordinator, I

performed many various duties.

* Composed nursing department schedules while keeping budget in mind

* Nurse department payroll with 150+ employees completed bi-weekly

* Verified/renewed nursing staff Certification/License while ensuring all

continuing education requirements were current.

* Obtained and guaranteed employee records were current and accurate

* Scheduled interviews, completed new hire packets, employment

verification, reference and criminal background checks

* Daily census sheet, attendance of employees, and requests for time off

* Handled employee questions and concerns regarding employment benefits and

payroll

* Prepared annual employee review packets, forward them to unit management,

and ensured their return back to HR

* Monthly computation of accrued time off for staff

Front Desk Supervisor/Financial Coordinator/Receptionist 9/99 -

6/06 Eastern Dental of Toms River NJ

In this extremely fast-paced Dental Office I offer versatile skills and a

strong background in all functions of office operations and management. I

handled all front desk duties while being responsible to supervise and

delegate work to all of the front desk staff. I started the position as a

Receptionist and was later promoted to Financial Coordinator until the

Supervisor position was created and offered to me,at which time I accepted.

* Follow-up care for patients after surgery, answering their questions and

concerns

* Verified patient eligibility, composed charts, and confirmed patient

paperwork was correctly completed by each patient

* Responsible for patient chart medical history updates and medical alerts

for upcoming appointments

* Set up consultations and surgery appointment with Oral Surgeon &

Periodontal Specialist

* Sent medical clearance forms to MD's and ensured returns

* Informed patient of precautions and pre-medications needed

* Reviewed patients' treatment plans and composed personal financial

agreements while watching their annual maximums

* Maintained ledger daily which included received payments and batching out

credit card machine nightly

* Directed monthly Desk Staff meeting as well as composed the meeting

agenda

* Created efficient work styles in which to maintain a smooth, successful

and harmonious office atmosphere.

* Opened and closed of the office in rotation

* Set up interviews, trained new employees, trained employees on new

procedures put in place

Contact this candidate