Customer Service Manager
Resume:
Nicole Dady
********@*****.***
PROFESSIONAL EXPERIENCE
Athene - West Des Moines, IA
February 2014 - Present
Talen Acquisition Partner
. Responsible for providing the highest level of recruitment services
to leaders, hiring managers, candidates and employees. Delivers high
quality support across all levels of positions and advances the Athene
brand across markets and professional communities
. Proactively sources candidates, coordinates/conducts all pre-
employment checks, develops and extends employment offers.
. Performs full lifecycle recruiting and maintains excellent
relationships with hiring managers, candidates, and employees.
. Partners with AVP, Talent Acquisition in the development and delivery
of recruitment policies, practices, and guidelines.
Mediacom - West Des Moines, IA
September 2012 - October 2013
Contract Recruitment Consultant
. High volume, full cycle, multi-departmental recruitment
. Recruit and interview prospective internal and external applicants
. Work with Regional HR and operational management to implement and
evaluate recruitment and retention plans
. Ensure all aspects of the recruiting and hiring process run
efficiently, filling open positions as quickly and economically as
possible
. Advertise for open positions through traditional and online resources
. Evaluate, track, test and refer applicants to the appropriate
management personnel for further continuation through the hiring
process,
. Maintain and update standardized job description inventory
. Maintain EEO guidelines and reports as well as FCC compliance
. Attend and coordinate job fairs
. Conduct new hire orientation, including new hire paperwork, and
completion of the on boarding process for new hires, including
preparing and presenting final employment offers
. Develop and maintain relationships with outside referral sources with
a focus on developing college relationships
. Perform other duties as assigned or required
Palmer Group - West Des Moines, Iowa
June 2012-July 2012
Contract Recruitment Consultant
. Fast paced, high volume, full cycle recruitment and placement of
temporary and temporary to hire employees
. Utilized multiple sources for recruitment including internal and
external job boards, social networking, referrals, and a large
internal candidate database
. Areas recruited for including but not limited to Customer Service,
Clerical, Administrative and Executive Administrative Assistants,
Legal Assistants, HR Professionals, Actuarial Professionals, Insurance
Professionals, etc.
Maxim Physician Resources - Dallas, Texas
February 2011-April 2012
Manager, Mental Health
. Creation and development of a team of recruiters focused solely on the
growing field of mental health staffing
. Marketing the company's services to various hospitals and mental
health facilities nationwide
. Maintenance and development of accounts with inpatient and outpatient
psychiatric facilities nationwide
. Assistance with creation of new marketing materials focused on mental
health
. Recruitment of Psychiatrists, Psychologists, and Mid-Level Psychiatric
Providers nationwide through various means including high volume cold
calling, social networking, attending career fairs and various
conferences
. Completion of multiple county and state Requests For Proposals
Maxim Physician Resources - Dallas, Texas
June 2009-February 2011
Physician Consultant
. Manage a full desk coordinating national recruiting and marketing
efforts for commercial and government clients
. Maintain relationships with C level executives at various healthcare
facilities
. Negotiation of contractual details for client and provider
. Responsible for coordinating all travel arrangements for providers on
assignment
Maxim Healthcare Services - Des Moines, IA, Indianapolis, IN, Kansas City,
MO
April 2007-June 2009
Healthcare Recruiter
. Recruit through various sources including the internet, referrals,
cold calling, job fairs, and direct mail
. Consult with clients to provide appropriate staffing solutions as well
as working with clients to resolve any customer service issues
. Full cycle recruitment including interviewing and screening candidates
for internal and external positions
. Managed up to 100 healthcare professionals and placed them on various
medical assignments
. Night and weekend on call consulting
. Sales prospecting and marketing for new business
. Analyze weekly financials and complete payroll weekly
Nationwide Insurance - Des Moines, IA
March 2006-April 2007
Subrogation Representative
. Responsible for prompt disposition on subrogation claims involving
established and comparative liability and personal inventory of claims
. Review files to determine potential for recovery, prepare files for
legal action, arbitration, or third party collections
. Maintain favorable relationships with all parties to the claim
including claimants, policy holders, attorneys, criminal authorities,
agents and claim representatives
EDUCATION
Simpson College Indianola, IA Bachelor of Arts in Psychology
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