Customer Service Representative

Linda S. Williams

*** **. ****** *****, ******, NJ 07106 973-***-****

Email: ****************@*****.***

Summary

Customer Service Specialist in the medical health industry. Proficient in Word and Excel. Exceptional people and computer skills. Recipient of company award for outstanding customer service.

Career History

Horizon Blue Cross Blue Shield, Newark NJ 2006-2012

Call Center Service Associate

Handled customer service calls for the member service line. Provided benefit and claim information to inbound Member calls, concerning their Horizon plans.

• Generated explanation of benefits and certificate of credible coverage letters.

• Sent out personal representative forms, benefit packages and identification cards.

• Generated questionnaires to be sent to the provider’s office.

• Provided follow up services to the providers and members regarding pending situations.

• Forwarded calls to the appropriate area when misrouted.

Pfizer, Morris Plains, NJ 1998-2005

Telephone Administrator, Medical Affairs

Managed 800 lines, averaging 60 calls daily. Assisted customers and health care professionals with all medical inquiries regarding company’s prescription products and other company offered services, such as Patient Assistance and enrolling in clinical trials.

• Handled mailing of medical studies as requested by the fulfillment department

• Entered company seminar surveys quarterly.

• Trained temporary employees on the 800 customer service line and data entry procedures.

Adecco (Formerly Olsten) Iselin, NJ 1994-1998

Customer Service Representative

Handled customer service for Prudential and United Parcel through temporary assignments.

Prudential: Transferred Asset Representative (1997-1998)

• Generated and mailed reminder letters.

• Answered customer inquiries regarding their account.

• Transferred assets to client accounts.

Prudential: Customer Service Representative (1996-1997)

• Processed payments for business units’ general and travel expense vouchers.

• Researched and resolved problems vouchers.

United Parcel: Customer Service Representative (1995-1996)

• Provided info to inbound customer callers concerning company service.

• Arranged for pick-up and delivery services via computer

Education

Received a certificate in Medical and Legal terminology from Roberts-Walsh Business School, Union NJ.

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