Customer Service Data Entry

Natasha Keyes * Misty Cove, Jackson, MS *****

**************@*****.*** • Cellular 601-***-****

Summary

Customer service professional with 9 years of experience interacting with the public. Highly qualified in service-

based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team

player and leader. A proven track record for utilizing strong technical and interpersonal skills to enhance

organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures

quickly.

Professional Experience

Adecco (Temp Agency), Meridian, MS 2013

to2014

Various Positions: Customer Service, And Clerical

University of Mississippi Medical Center: Clerical- Programmed all the alaris pumps within the

hospital so that nurses are giving correct amount of doseage to all patients.

CSpires: Receptionist- Meet and greet all visitors. Maintain sign in log book and visitor badges.

Contact employee when they have a visitor. Screen and route calls to appropriate personnel. Take

messages when appropriate.

Terminix: Clerical- Screen each customer file to insure that important information such as

credit card, social security or any other information is blacked out for audit purposes and

customer protection.

Mississippi Blood Services (Temp Staff), Flowood, MS 2012 to 2012

Telephone Recruiter

• Achieve and maintain an excellent attendance record

• Provide outstanding customer service to donors, with all interactions to be conducted in a friendly,

supportive and professional manner. Contact donors to schedule appointments.

• Perform accurate computer data entry, and accurate paperwork documentation.

L-3 Communications (Temp Staff), Madison, MS 2011 to 2011

Human Resource Assistant

• Assisted with maintaining files of both current and former employees.

• Record all training completed by employees in the HR Database.

• Creating files and ensuring each file contains the correct documents to ensure we are in

compliance for audit purposes.

• Prepare and place all internal and external advertisements for recruitment.

• Assist with the arrangements for organizational training

• Maintain the HR Data Base and regularly update the personnel information

• Maintaining employee files and the HR filing system

• Assisting with the day-to-day efficient operation of the HR office.

Petro Shopping Center, Jackson, MS 2006 to 2011

Team Service Advisor

• Answer busy phone lines.

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Natasha Keyes

• Contact vendors on related jobs concerning their semi-trucks.

• Collect repair payments.

• Make sure all purchase orders are done appropriately.

• Contact customers and vendors to give estimated time of arrival of 18 wheelers semi-trucks that

needs roadside assistants.

Performance Shop Works, Jackson, MS 2004 to 2006

Receptionist

• Keeping records of expenditures month to month bookkeeping expenses.

• Planning when cars should be done and ready for the customer pick up.

• Greet customers with a smile.

• Answer multiple phones line.

• Generate and maintain spreadsheets consisting on the company’s inventory.

• Make store runs to pick up and drop off certain merchandise for customer vehicles.

.

Skills

Back and Front Office Operations

Managing E-mail

Confidential Correspondence and Data

Data Entry

Document Creation and Maintenance

10-Key Calculator

Administrative Support

Bookkeeping

Mail Distribution

Typing / Data Entry

Ability to make efficient use of time and resources.

Ability to multitask

Pay attention to detail.

Strong social skills.

Motivated and self driven.

Achieve all assigned operational, customer-experience metrics, and objectives.

Contact this candidate