Project Management

Zeeshan Amin

*********@*****.***, Cell: 319-***-****

Summary

Senior Business Analyst with more than 8 years of Business Analysis and process reengineering

experience spanning across a multitude of industries including IT Services, Financial, PBM, Aviation

and Insurance. Key skills include:

• Expertise in requirements gathering and documentation including process workflows,

prototypes and functional/non-functional requirements

• Exceptional verbal and written communication skills with experience interacting at all

levels

• Excellent organizational, analytical and interpersonal skills

SKILLS/TOOLS

CRM (Siebel,Salesforce.com)

Agile / Waterfall / RUP

Requirement Analysis/ Process Redesign Reporting Tools (Qlikview (Business

Intelligence Reporting Tool)

Functional Testing Email Marketing- Exact Target

Data Analysis Quality Center

Professional Experience

Business System Analyst Sep 2013-Present

AbbVie Inc. (Client- Synectics)

New Product Introduction (NPI) / Launch Excellence (LE) Project:

AbbVie implemented the web-based tool to support the division’s use of the New Product Introduction

(NPI) / Launch Excellence (LE) to keep track of new product launch. NPI/LE is the central

application/repository for AbbVie’ s commercial product lifecycle management (not a validated

document system) utilized by all affiliates and involved parties (Legal, Commercial, GPO, RA PPG,

PPD International & Cross Functional Areas) and acts as the single source of information related to pre-

launch commercial activities and information.

Worked with business users to manage all requirements to ongoing enhancements on the

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NPI product.

Responsible for managing all business users’ functional issues till resolution of issue.

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Worked with business customers and development team to resolve system production issues.

Responsible for defining requirements to implement user access security requests.

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Responsible for defining new operational reports for business through QlikView

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Reporting Tool.

Identified and documented business rules, created detailed Use Cases and conducted User

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Acceptance testing

Responsible for performing functional testing for all major enhancements.

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Provided recommendations for process improvements and to enhance application

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adoption.

Identifies and implements process improvements along with business stakeholders.

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Responsible for ensuring solution compliance with applicable federal, Corporate and

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Divisional Policies.

Business Analyst Feb 2013-August 2013

United Wholesale Mortgage

United wholesale mortgage implemented SalesForce.com solution to the loan modification solution for

its customers (Contact and Document Management solution for all customer loans requests)

Responsible for defining the requirements for campaign functionality (Exact Target

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solution integrated with saleforce.com).

Responsible for “Social Media Integration” project requirements to integrate the

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application with Facebook, LinkedIn, etc.

Responsible for working with business sponsors to define the future enhancements

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backlog.

Responsible for performing GAP analysis of new business rules implementation needs

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and revised process improvement requirements...

Responsible for working with business to define use cases, workflow rules and screen

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layout designs.

Worked with business to document and implemented existing sales and future sales

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related reports.

Responsible for managing project status reports, managed the team and resolved day-to-

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day issues.

Tracked software customization, defects and issues in Sharepoint.

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Responsible for test cases creation for new features and participated in UAT (User

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Acceptance Testing).

Worked with the training team to help in the creation of training videos and training

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content.

Lead Business Analyst Jul 2012-Feb 2013

Ally Financial Inc. (Client- Vaco)

DCT (Dealer Competitive Tracking) Project:

Ally Financial Inc. implemented SalesForce.com solution to replace the current Dealer Competitive

Tracking (DCT) application. This new application is aimed at providing 360 degree view of dealer

activities for service and opportunity management.

• Responsible for analysis on customer retention related enhancements and business

requirements.

• Responsible for defining the dealer performance management report needs with business

sponsors.

Performed GAP and Risk analysis of existing system and evaluated benefits of new

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system.

Responsible for managing the JAD meetings to drive the business requirements.

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• Performed detailed data analysis to identify possible improvements in the system

functionalities and processing.

Validated design documents created by IT developers against functional specifications.

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Worked with QA team to design test plan and test cases for User Acceptance Testing

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(UAT).

Responsible for the functional analysis of the business processes to define the reports to

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monitor customer feedback, business leads and new opportunities etc.

PDC (Performance Development Center) Project:

Ally Financial Inc. started the initiative to replace the existing online dealer training platform using

Salesforce.com solution as a single web-based training and education platform. The new platform

will serve all business units with efficient knowledge development, content delivery, testing, and

sales performance tracking features.

Responsible for key requirements definition activity of the conversion project: Translated

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existing system functionality as requirements based on revised process flows.

Worked with the user to define and document the As-Is and To-Be business

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processes/business rules

Supported the design of technical specifications by working with vendors and users

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Responsible for defining the reporting requirements and implementation for marketing

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team.

Responsible for testing the implemented solution features with business users.

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Responsible for working with development team during the development phase.

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Sr Business Analyst Dec 2010- June 2012

SXC Healthcare Solutions

Call Center & Case Management Project:

SXC Healthcare Solutions embarked the Call Center Migration initiative to build the world class call

center solution with “Case Management” functionality in Salesforce.com.

Responsible for defining incident management requirements with customer care team.

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Responsible for defining the workflow and call transfer related requirements.

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Worked with vendors and end users to translate requirements into design specifications.

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Responsible for working with external vendors (Cisco) to define the integration

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requirements.

Responsible for working with testing team to define the test cases for new call center

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features.

Responsible for release communication and training materials.

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Business Analyst Consultant May 2009- Dec 2010

AHS IT Services

Campaign Management Project:

Country Insurance embarked the Campaign Management redesign initiative to reduce the campaign

execution time and campaign effectiveness using Salesforce.com.

Partnered with Customer Care and Marketing executives to define the marketing

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automation system success factors and evaluation criteria’s.

Responsible for identifying all business needs effort estimation with development team

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and testing teams.

Responsible for analyzing and documenting business requirements to extend the CRM

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platform to provide a campaign management solution of Customer Care business unit.

Responsible for testing the new functionalities with testing and business team.

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Business Analyst Mar 2008 - May 2009

GE Aviation

Platform Migration Project:

GE Aviation is migrating Legacy engines platform onto the new NPI platform and Support the

Diagnostics program management.

Responsible for defining and documented requirements for real-time (ACARS) messages

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processes, system availability features with a backup method for customer to view trends and

alerts.

Responsible for migration requirements of Legacy engines onto the new NPI platform in

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phased manner.

Responsible for creating Functionality Test Plans which was utilized by the testing team

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during a testing process. .

Responsible to work with vendors to help them understand the requirements for the

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solution to facilitate implementation.

Business Analyst Jan 2006 - Mar 2008

Lexmark

Responsible for business consultation services including requirement gathering, system

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designs and automation process analysis

Provide resolution for Lexmark external clients by working with the client business

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resources to understand the business needs.

Responsible for acquiring client approvals after new enhancements delivery.

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Education

University of Illinois at Chicago

Bachelor of Science in Engineering

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