Project Manager Management
Resume:
Charlotte B. Maloney
Fairfax, VA 22033
703-***-**** . *********@*****.***
CLEARANCE
Top Secret
EXPERIENCE
Northrop Grumman, Fairfax, VA, October 2013 to present
. Systems Administrator, Department of Homeland Security (DHS), Management
Directorate, Office of the Chief Information Officer, Information
Technology Services Office, Headquarters Services Division, Continuity
Communications.
o Administrator for the DHS Communicator! NXT Emergency Notification
System. Maintain contact profiles to include component rosters,
Emergency Response Group rosters, Senior Leadership rosters, and
vendor rosters. Edit messages and activate scenarios as requested.
Compile weekly report of system testing results by component and
disseminate to department component continuity of operations points-
of-contact.
o Provide technical and customer service support by processing change
request tickets in the Remedy Basic Change Management system to
assist DHS component continuity personnel to obtain Government
Emergency Telecommunications Service (GETS) cards. Input requests
into the GETS-Wireless Priority Service Information Delivery Service
system for processing and deliver cards upon receipt. Compiled draft
department standard operating procedures for the GETS card request
process, as well as an internal standard operating procedures
document to aid current and future continuity communications
personnel in processing GETS card requests
Loch Harbour Group, Inc., Alexandria, VA, September 2012 to September 2013.
. Emergency Preparedness Technical Specialist, Department of Homeland
Security, Transportation Security Administration (TSA), Office of Law
Enforcement/Federal Air Marshall Service, Emergency Preparedness
Section; Training, Certification, and Metrics (TCM) Branch.
o Provided analysis, metrics measurement, training and program support
to the TCM Branch and Critical Incident Management Group activities
o Aided in the development of TCM Branch-specific policy documents
related to emergency preparedness, metrics, and training
o Developed the After Action Report for the Critical Incident
Management Group for Hurricane Sandy
o Developed the TSA Incident Management Job Aid for the Incident
Manager/Deputy Incident Manager Training as part of the Critical
Incident Management Group Training
o Co-developed injects for the Data Controller and Situation Awareness
Officer training, part of the Coordination Section training for the
Critical Incident Management Group.
SRA International, Inc., Fairfax, VA, October 2006 to September 2012.
. Analyst, Sector Outreach and Programs Directorate (SOPD), Department of
Homeland Security, Office of Infrastructure Protection, Nuclear Reactor,
Materials, and Waste Sector.
o Aided in the development, coordination, tracking and disposition of a
multitude of Nuclear Sector programmatic and administrative
activities. Supported the development and/or refinement of protocols
and processes, which sought to improve knowledge management of key
Nuclear Sector risk-management activities (RMAs). Additionally,
supported in the timely sustainment and maintenance of content
management for the Nuclear Sector portal hosted on the Homeland
Security Information Network (HSIN). Developed a Nuclear Sector-
Specific Agency resources guide to promote outreach and awareness, as
well as, developed a Nuclear Sector Dashboard to further enhance
knowledge management to assist with quantifying the level of
effectiveness and/or progress as a result of the efforts being
undertaken by the Nuclear Branch to enhance partnership and
information sharing.
o Comprehensive Review Outcomes Working Network (CROWN) Project.
Conducted comparative analysis and partner outreach for the Nuclear
Sector on behalf of SOPD, to assess factors and potential gaps or
enhancements linked to the protection of commercial nuclear power
plants in a non-regulatory setting. Developed status sheets and
determined the status of specific gaps and potential enhancements by
reaching out to shareholders and emergency responders.
o 2010 Nuclear Sector Specific Plan (SSP) and Sector Annual Report
(SAR). Created comment adjudication matrices for comments generated
by the SSP and SAR working groups. Tracked and made all changes to
subsequent revisions of the SSP after comments went through the
adjudication process.
. Analyst, SRA Business Continuity Plan. Researched business continuity
plans and assisted with the team in developing a template for a data call
questionnaire for the SRA Business Impact Analysis (BIA). Performed
analysis of collected data and assisted in generating the BIA. Performed
follow-on interviews with stakeholders to further develop the business
continuity plan including the six phases of the plan, the crisis
management group, and annexes. Co-chaired Pandemic Flu meeting with
various departments within SRA for Pandemic Planning collaboration.
Revised and edited Pandemic Flu Plan for the SRA Business Continuity
Plan.
. Quality Assurance (QA)/Quality Control (QC) Specialist, Architect of the
Capitol (AOC) Emergency Planning, Preparedness, & Response Security
Support. Provided QA/QC support by performing QA on all customer
deliverables. Created a Configuration Management Plan, Data Management
Plan, and Document Control Number/Deliverable tracking sheet to support
contract requirements. Assisted with formulating standard plan format
for all AOC Emergency Action and Response Plans. Performed QA on all AOC
Emergency Action and Response Plans prior to customer delivery.
. Analyst, Department of Homeland Security Transportation Security
Administration (TSA) Emergency Preparedness Division, Continuity of
Operations (COOP) Program
o Provided on-site support at the Alternate Operating Facility (AOF) by
developing, maintaining, and implementing AOF Standard Operating
Procedures. Assessed and reported on AOF Readiness daily; tested
equipment daily, weekly, and quarterly to maintain readiness
o Reviewed and edited draft Continuity Plan, business impact analysis,
and management directive
o Drafted Security Classification Guide for all TSA emergency
relocation sites
o Acted as Deputy Project Manager; assisting the project manager by
tracking and verifying personnel and travel costs
o Performed configuration management by revising existing client file
structure providing a more functional system for the Program;
decreased the time to locate files by 50 percent. Created templates
for project standard operating procedures and documents. Catalogued,
organized and filed pertinent program documents.
o Provided quality assurance for Project Deliverables, certifying that
products are acceptable for delivery to the customer per the contract
Statement of Work.
o Assisted in the development and maintenance of Project Delivery
Tracking Spreadsheet, tracking more than 30 deliverables to Client
per month, totaling over 360 individual products
o Assisted in developing a product delivery system via e-mail,
decreasing the need for paper deliverables
CACI, Inc., Arlington, VA, 2001 to 2006.
. Research Analyst. Supported Raytheon on the DDG 1000 program by
maintaining and editing the Test and Evaluation Master Plan (TEMP).
Provided configuration management by making editorial and format changes
to prepare document for final delivery. Maintained document files for
editorial changes and on the Team Center Community, a Windows SharePoint
Service. Prepared briefings for the program management by editing and
formatting PowerPoint presentations and program documents. Maintained and
updated other program documents as needed.
. Jr. Technical Analyst. Provided customer support for the Aircraft
Carrier Tactical Support System (CV-TSC) Program by representing customer
at meetings and conferences. Maintained program support data and budget
items via the Program Support Data (PSD) Automated Reporting and Tracking
System (PARTS). Created delivery schedules, charts and graphs to track
Government Furnished Equipment/Information and due dates. Edited business
plans and design budget execution plans and tracked changes throughout
the fiscal year. Maintained a set of ship folders, one for each aircraft
carrier, and tracked all pertinent correspondence for the carriers in
relation to the program.
. Assistant Facility Security Officer. Handled and safeguarded classified
material. Ensured that all employees in the facility were compliant with
government and company security policies and procedures. Completed daily
checks on security containers. Received and processed certified and
registered mail. Processed incoming visitors and visit requests for
classified and unclassified meetings.
. Office Manager. Tracked and submitted purchase orders for all supplies
in the office. Acted as liaison for all vendors for office supplies and
machinery and for the corporate office regarding administrative matters
concerning the day-to-day operations of the office. Completed a monthly
log that tracked the number of print and copy jobs for the multiple
copiers in the facility.
AMSEC, LLC, Arlington, VA, 1995 to 2001. Logistics Analyst.
. Created and managed multiple databases and filing systems including the
Uniform National Discharge Standards (UNDS) Filing System for Naval Sea
Systems Command (NAVSEA) Environmental and Auxiliary Systems Group Code
OSL.
. Directed the integration of the Technical Data Library for NAVSEA Sewage
and Waste Water Pollution Control Branch Code 03L12 into NSWC
Philadelphia Sanitary Waste Systems Group's file system. Coordinated with
the customer to create a database to record all files, technical manuals,
technical papers, drawings, photographs, and videotapes. Provided
direction and supervised database entry and filing conducted by team
members.
. Co-lead the establishment of the AMSEC, LLC Technical Library. Developed
a document numbering system, users' handbook and procedures, and
guidelines for creating the database. Successfully lead the library team
though the ISO certification audit process and co-authored the procedures
for the ISO manual pertaining to the library.
EDUCATION
. BS in Public Administration Regis University; estimated completion in
2015
. SSI Certification
. Homeland Security Exercise and Evaluation Program Training Course,
Modules 1-7
. FEMA Emergency Management Institute Independent Study Courses:
- FEMA Professional Development Series (IS-139, Exercise Design, IS-230,
Fundamentals of Emergency Management, IS-235, Emergency Planning, IS-
240 Leadership and Influence, IS-241 Decision Making and Problem
Solving, IS-243 Effective Communication, and IS-244 Developing and
Managing Volunteers)
- IS-3, Radiological Emergency Management
- IS-100.a, Introduction to the Incident Command System
- IS-120.A, An Introduction to Exercises
- IS-546.12, Continuity of Operations Awareness
- IS-547, Continuity of Operations Planning Web-Based
- IS-548, Continuity Program Manager
- IS-700, An Introduction to National Incident Management System (NIMS)
- IS-800.b, National Response Framework, An Introduction
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