Customer Service Representative
Resume:
Michelle Ramirez
*** ******** **. ******, ** ****5
(C) 214-***-**** (E) *******************@*****.***
CAREER OVERVIEW
A dedicated and focused Customer Service Representative/Administrative Assistant who excels at prioritizing,
completing multiple tasks simultaneously and following through to achieve project goals. I am seeking a role of
increased responsibility and authority.
EDUCATION
Desoto High-Desoto, TX Graduate 2010
High School Diploma GPA 3.0
SKILL HIGHLIGHTS
Professional and mature
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Time management
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Strong problem solver
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Medical terminology
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Billing and coding
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Meticulous attention to detail
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Microsoft Office
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Staff motivation
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Strong organizational skills
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Active listening skills
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Courteous demeanor
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Energetic work attitude
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Opening/closing procedures
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Approachable
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Flexible
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Reliable and dependable
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Insurance eligibility verification
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PROFESSIONAL EXPERIENCE
Army National Guard, Grand Prairie, TX 10/2012-Current
Patient Administration
● Protect the security of medical records to ensure that confidentiality is maintained
● Review records for completeness, accuracy, and compliance with regulations
● Retrieve patient medical records for physicians, technicians, or other medical personnel
● Release information to persons or agencies according to regulations
● Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems
to collect, classify, store, or analyze information
● Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures,
or treatment into computer
● Compile and maintain patients' medical records to document condition and treatment and to provide
data for research or cost control and care improvement efforts
● Process and prepare business or government forms
● Process patient admission or discharge documents
Michelle Ramirez
509 Glenwick Dr. Desoto, Tx 75115
(C) 214-***-**** (E) *******************@*****.***
Metro PCS, Desoto, TX 09/2010-04/2012
Customer Service Representative/Sales Representative
● Organized weekly sales reports for the sales department to track product success
● Prevented store losses using awareness, attention to detail and integrity
● Developed highly empathetic client relationships and earned reputation for exceeding sales goals
● Served as the company's only bilingual Spanish/English customer service representative
● Assisted customers with store and product complaints
● Consistently met and exceeded department expectations for productivity and accuracy levels
● Handled customers effectively by identifying needs, quickly gaining trust, approaching complex
situations and resolving problems to maximize efficiency
● Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages
Romano’s Jeweler’s, Carlsbad, CA
Customer Service Representative/Sales Representative 11/2012-02/2013
Prevented store losses using awareness, attention to detail and integrity
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Served as the company's only bilingual Spanish/English customer service representative at that location.
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Assisted customers with store and product complaints
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Handled customers effectively by identifying needs, quickly gaining trust, approaching complex
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situations and resolving problems to maximize efficiency
Sprint, DeSoto, TX
Customer Service Representative/Sales Representative 11/2013-01/2014
● Handled customers effectively by identifying needs, quickly gaining trust, approaching complex
situations and resolving problems to maximize efficiency
● Gave assistance to all customers in the store with any complaints and with any products they needed.
● Developed highly empathetic client relationships and earned reputation for exceeding sales goals
● Prevented store losses using awareness, attention to detail and integrity
● Served as one of the company's bilingual Spanish/English customer service representative
● Helped customers with their devices and their plans as well as with their accounts.
● Every Customer received the same proper service that i would like to receive.
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