Agent Supervisor
Resume:
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Brenda Adair **** DELANCEY ST PHILADELPHIA PA 19143 Primary Phone: 215-471-
**** *****: acdfuc@r.postjobfree.com
OBJECTIVE: To obtain a position that will utilize my skills, abilities and
experience to contribute to the company's success.
EXPERIENCE American Express Travel Services
- Philadelphia, PA 07/01/2013 - 10/01/2013 Travel Agent (Contractor) Booked
corporate travel using Sabre system for car,hotel,Amtrak and airline
reservations. Issued and exchanged tickets. Worked with Res One Plus.
World Travel inc - Douglassville, PA 05/31/2011 - 08/18/2012 After Hours
Travel Agent Worked as an After Hours Agent handling incoming calls via ACD
lines. Assisted clients with all phases of emergency travel. Used Apollo
and Sabre Red booking systems. Exchanged both domestic and international
tickets, voided and refunded tickets. Followed up with day agents in
reference to non-emergency issues. Documented all reservations thoroughly
and qued to supervisor .
World Travel Inc - Douglassville, PA 12/05/2005 - 06/18/2008 Floater Travel
Agent Traveled to various on-site companies to fill in for agents on
medical leave or vacation. Booked corporate travel for car,hotel,airline or
Amtrak reservations. Issued and voided tickets. Put together various flight
itineraries for clients approval. Worked as an After Hours Agent, assisted
clients with all phases of emergency travel. Used booking systems Apollo
and Sabre Red .Exchanged both domestic and international tickets. Worked
from home via an ACD phone system.
Maritz McGettigan - Philadelphia, PA 01/20/2002 - 10/10/2005 Travel Agent
Booked corporate travel for various pharmaceutical companies.
Car,hotel,airline and Amtrak. Booked venues,food and beverage selections
for speakers. Handled departure and arrival list. Booked transportation
according to flight arrivals and departures. Issued tickets.
McGettigan Partners - Philadelphia, PA 08/20/2000 - 06/30/2001 Travel Agent
Booked government travel. Used contact rate or discounting airfares. Made
car, hotel and Amtrak reservations. Prepared A.R.C. report
Travelco - Philadelphia, PA 01/03/1990 - 12/01/1998 Travel Agent Booked
corporate travel, delivered tickets to clients.
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EDUCATION
Wilma Boyd Travel School 02/01/1985 - 06/20/1985 Pittsburgh, Pennsylvania
Special education certificate of completion/diploma or in attendance
Airlines booking procedures
Edward Bok A.V.T 09/06/1980 - 06/17/1984 Philadelphia, Pennsylvania High
school graduate or equivalency certificate (GED) Nursing Reason for
Leaving:graduated
REFERENCES Name: Robinson, Gina Job Title:
Supervisor Years Known: 2 Day Phone: 610-***-**** Email:
acdfuc@r.postjobfree.com
Name: Holloway, Carla Job Title: Travel Agent Years Known: 18 Day Phone:
Name: Catley, Gail Job Title: Travel Agent Years Known: 15 Day Phone: 610-
327-9000 Email: acdfuc@r.postjobfree.com
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