Agent Supervisor

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Brenda Adair **** DELANCEY ST PHILADELPHIA PA 19143 Primary Phone: 215-471-

**** *****: ********@*****.***

OBJECTIVE: To obtain a position that will utilize my skills, abilities and

experience to contribute to the company's success.

EXPERIENCE American Express Travel Services

- Philadelphia, PA 07/01/2013 - 10/01/2013 Travel Agent (Contractor) Booked

corporate travel using Sabre system for car,hotel,Amtrak and airline

reservations. Issued and exchanged tickets. Worked with Res One Plus.

World Travel inc - Douglassville, PA 05/31/2011 - 08/18/2012 After Hours

Travel Agent Worked as an After Hours Agent handling incoming calls via ACD

lines. Assisted clients with all phases of emergency travel. Used Apollo

and Sabre Red booking systems. Exchanged both domestic and international

tickets, voided and refunded tickets. Followed up with day agents in

reference to non-emergency issues. Documented all reservations thoroughly

and qued to supervisor .

World Travel Inc - Douglassville, PA 12/05/2005 - 06/18/2008 Floater Travel

Agent Traveled to various on-site companies to fill in for agents on

medical leave or vacation. Booked corporate travel for car,hotel,airline or

Amtrak reservations. Issued and voided tickets. Put together various flight

itineraries for clients approval. Worked as an After Hours Agent, assisted

clients with all phases of emergency travel. Used booking systems Apollo

and Sabre Red .Exchanged both domestic and international tickets. Worked

from home via an ACD phone system.

Maritz McGettigan - Philadelphia, PA 01/20/2002 - 10/10/2005 Travel Agent

Booked corporate travel for various pharmaceutical companies.

Car,hotel,airline and Amtrak. Booked venues,food and beverage selections

for speakers. Handled departure and arrival list. Booked transportation

according to flight arrivals and departures. Issued tickets.

McGettigan Partners - Philadelphia, PA 08/20/2000 - 06/30/2001 Travel Agent

Booked government travel. Used contact rate or discounting airfares. Made

car, hotel and Amtrak reservations. Prepared A.R.C. report

Travelco - Philadelphia, PA 01/03/1990 - 12/01/1998 Travel Agent Booked

corporate travel, delivered tickets to clients.

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EDUCATION

Wilma Boyd Travel School 02/01/1985 - 06/20/1985 Pittsburgh, Pennsylvania

Special education certificate of completion/diploma or in attendance

Airlines booking procedures

Edward Bok A.V.T 09/06/1980 - 06/17/1984 Philadelphia, Pennsylvania High

school graduate or equivalency certificate (GED) Nursing Reason for

Leaving:graduated

REFERENCES Name: Robinson, Gina Job Title:

Supervisor Years Known: 2 Day Phone: 610-***-**** Email:

**********@***********.***

Name: Holloway, Carla Job Title: Travel Agent Years Known: 18 Day Phone:

215-***-****

Name: Catley, Gail Job Title: Travel Agent Years Known: 15 Day Phone: 610-

327-9000 Email: *******@**************.***

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