Human Resources Customer Service
Resume:
M AR IA D O R IS R O ME RO
**** ***** ** ******, ** 75229 214-***-**** *****.********@*****.***
OBJECTIVE: To obtain a position of responsibilities that utilizes my skills and experience and keen to work in
an environment where I can enrich my knowledge
SKILLS
Provide excellent customer service MS Office
• •
Ability to multi task and problem solving skills SAP
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Detail oriented and well organized Training and Development
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Payroll experience Bilingual
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Ability to work within deadlines, time frames and calm Human Resources
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to fast paced environments
PROFESSIONAL EXPERIENCE
SOUTHWEST AIRLINES CORPORATE HEADQUARTERS, Dallas, TX 7/1989 to 09/2013
HRIS Data Technician (2008 2013)
Staffing Associate (2000 2008)
File Clerk II (1989 2000)
HRIS Data Technician
Process incoming data entry requests by ensuring all data is keyed timely and accurately by meeting all
established deadlines. Assuring data relevant to payroll is validated and reconcile prior to Payroll close
Review data from completed forms and other documents for accuracy and completeness for data
•
entry
Process new hire paperwork by entering name, phone number, email, pay rate, position and other
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information related to the new hire process
Enter and monitor yearly merits/ promotions, adjustments, terminations, leave of absences, shifts,
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leave returns, update and key name changes as well as location changes
Ensure data entered by other Data Technicians was verified for errors prior to completion
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Performed clerical and general office functions such as copies, filing, faxing, scanning, and data
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entry
Answer telephones to provide information to employees, resolve issues, and inquiries
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Compile and reconcile employees data and other information for pay, location, and position set up
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Respond to employees through email, face to face, and phone
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Maintain payroll information by collecting, calculating, researching, and analyzing data
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Research and investigate employee’s data to resolve issues or problems
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Sort and distribute mail
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Delete incorrect entered data and re enter correct data
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Train new employees in the process and procedures of the department
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Ensure all data is keyed correctly with the correct information according to codes and dates
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Login to the 1800 number to assist and transfer employees and customers to the appropriate
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department
Staffing Administrative Associate
Achieve objectives by searching resumes on job boards/internet sites for recruitment. Ensure applicant’s
data on resume and application was keyed correctly as well as scanned in our applicant tracking system
for recruiting access.
Enter applicant’s resume and application contact data in the applicant tracking system Deploy
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Source and scan resumes according to how it was received, either a walking, referral, or other
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specific source
Sort and classify resumes
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Search internet sites for qualified resumes for recruitment review to fill in positions
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Manually review and process resumes received through the website
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Review, read, and determine if applicant’s resume was a duplicate or a new resume
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Maintain and update applicant’s contact information
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Assist and provide information to applicants status of their application and resume
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Maintain and file resumes and applications
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Process Employee Referrals as well as scanning and running reports for daily tracking
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Process other type of forms in relation when employee bids for a position in the company
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Projects as assigned enter employee names in the database for distribution of their probation pins,
•
and watches.
Print labels, memos, and FedEx air bills to send to their designated department and location
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Sort and distribute mail
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Answer a multi line phone, direct calls to the appropriate department, and greet customers
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Work closely with the Human Resources department and provide them information related to the
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applicants data and print resumes for recruiting
RÉSUMÉ PAGE TWO
PROFESSIONAL EXPERIENCE ( CONTINUED )
File Clerk
Handled various responsibilities other than general office work, general maintenance filing, this includes
gathering files from other departments and retrieving files as needed. Updating existing records and
adding new records. Sorting and returning files according to their employer's classification system.
Locating and destroying records that have exceeded the company's retention requirements.
Maintain and file documents in employee files as well as create and label files
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Retrieve data from database to locate information
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Release employment verification to companies both written and verbally
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Cross trained in conducting background checks for New Hires
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Assist Employees and Human Resources branches with any inquiries
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EDUCATION
W.T. WHITE HIGH SCHOOL Dallas, TX
214-***-**** *****.********@*****.***
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