Customer Service Assistant
Resume:
Dawn D. McKay
Alma, M I 48801 *********@*****.***
OBJECTIVE
Seeking a position utilizing my knowledge and experience in business management, office
procedures, shipping/receiving, and my passion for extraordinary customer service.
EXPERIENCE
2013 – 2014 Sears Holdings/Kmart Alma, MI
Cashier/Customer Service Desk
Cashier
Customer Service Desk
2013 – 2013 Trillium Staffing/Avalon/Tahoe Alma, MI
Clerical
Banking reconciliation
Data Entry
Filing
Answering phones
2012 – 2013 Target Corporation Flint, MI
Cashier
Cashier/Sales Floor
Cash handling
Customer Service
Zoning
Signage
Stocking
2012 - 2012 Alma Products Company Alma, MI
Administrative Assistant, Materials/Inventory Control/Production Control
•Various daily, weekly and monthly reporting
1
D awn D. McKay
715 Rockingham Ave. 989-802-
2985
Alma, M I 48801 M ********@*****.***
•Monitor Ford DDL
•Monitor Chrysler SMART
•Email releases
•Enter, release and close shop orders
•Run MRP
•Shipping corrections/discrepancies
•Add new customers to the BOSS system
•Check and monitor ASN accuracy
•Enter data sheets/scrap
•Monitor department employees’ vacation/personal time and timesheets
•Communicate with customers daily and follow up on any issues
•Arrange for the bid of scrap pickup
•Print Turbine and Cam Synch schedules using the AIM system
•Various other responsibilities as assigned by Materials Manager
Shipping corrections, correcting inventory
2010-2013 EIGHTCAP, INC. Alma, MI
Community Service Assistant/Program Assistant for non-profit community action agency
•Enroll clients in various healthcare programs
•Client Intake
•Case management
•Collaborate with various agencies to provide optimum client assistance
•Fiduciary responsibility
•Provide families with the information regarding resources, programs, and agencies to assist them
in meeting their needs
•Clerical responsibilities as needed
•Receptionist Sub as needed
2007-2010 THE TANNER Alma, MI
Salon Tech
•Provide exceptional customer experience
•Scheduling/Clerical
•Cash handling
2
D awn D. McKay
715 Rockingham Ave. 989-802-
2985
Alma, M I 48801 M ********@*****.***
•Ensure clean and sanitary environment
2009-2011 PRIVATE CAREGIVER Alma, MI
•Provide 24 hour nursing care and companionship
•Prepare light meals
•Light housework
•Take client to appointments
•Dispense medications
•Monitor patient vital signs and changes in patient condition
Previous Experience
Cashier/Customer Service, Luciani’s, Tillsonburg, Ontario, 2006
Shipping/Receiving Clerk, ManPower/Lear Corp., Alma, MI., 2005
Assistant Mgr. Materials, Willis Manufacturing, Dryden, MI., 2005
Office Assistant, CML/Wolohan Lumber, Lapeer, MI., 2003 – 2004
Material Coordinator, Oxford Automotive, Alma, MI., 1999 - 2003
Cashier, Ashcrafts Supermarket, Alma, MI., 1997-1999
Office Assistant, Davenport University, Alma, MI., 1998-1999
Nursing Assistant and Unit secretary, Gratiot Community Hospital, Alma, MI., 1988-1994
EDUCATION
1994-1999 Davenport University Alma, MI
•Associates in Computer Information Systems (54 of 60 credit hours completed)
1988-1992 Gratiot Community Hospital Alma, MI
•Nursing Assistant
REFERENCES
Roni Perez, 989-***-**** (Community Services Coordinator, EightCAP, Alma, MI)
Margaret Webster, 989-***-**** (Radiology Secretary, Gratiot Medical Center, Alma, MI)
Victoria Hill, 812-***-**** (EMS Coordinator, CertainTeed - Fibercement Div., Terre Haute, IN)
Carri Hyde, 989-***-**** (Owner, The Tanner, Alma, Michigan)
3
D awn D. McKay
715 Rockingham Ave. 989-802-
2985
Alma, M I 48801 M ********@*****.***
4
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