Project Management

JANE L. JOHNSON

*** ********** ******

Ferndale, MI 48220

C: 248-***-****

********@***.***

PROFESSIONAL QUALIFICATIONS

A highly effective, results oriented senior level technical writer professional with comprehensive leadership experience in technical

documentation, including, automotive engineering documentation, Information Technology processes, military manual updates, and

supplier collaboration. Solid communication skills, with expertise in capturing detailed business, IT and military requirements leveraging a

variety of software tools including, Microsoft Office, Adobe Acrobat, Arbortext and project management methodologies. Significant

automotive industry and military documentation experience in business analysis, technical writing, quality initiatives, supplier management,

CAD/CAM product design and content management. A change agent and facilitator with creative “outside the box” thinking. Possess solid

interpersonal skills, with a deep understanding of the role technical documentation plays in solving challenges and achieving business

goals.

PROFESSIONAL EXPERIENCE

Iconma LLC, Detroit, MI Dec 2013 Present

Senior Communications Analyst Consultant at Blue Cross Blue Shield of Michigan

• Responsible for creating documentation for the Pharmacy Network’s Recredentialing project for Pharmacy Providers, includes

the following:

o Flow Charts

o Policies and Procedures

o Business Plan

o Graphs and Charts

• Use of MS Word, Excel, Visio and Adobe Acrobat to create templates for internal and external documentation

• Responsible for writing IT requirements from the Business Point of View

Populus Group, Troy, MI Sep 2013 – Dec 2013

Quality Project Analyst, Consultant at Meritor Advanced Engineering Systems

• Member of deployment team for new project management software

• Responsible for documenting current Change process and recommending improvements

• Updated engineering forms for accuracy and simplicity

• Created Job Aids for engineers and change management teams

• Wrote user guides and posted on SharePoint

Computer and Engineering Services, Rochester, MI Jun 2012 – Apr 2013

SENIOR TECHNICAL WRITER, Consultant at VSE Corporation, in Sterling Heights, MI

• Senior Technical Writer, Project Lead for updating a military technical maintenance 2000 page maintenance manual for the

Tactical Army Command (TACOM) division of the U.S. Army and Marines

• Use of EpicEditor Arbortext to create XML files

• Used EMS NG publishing and Content Management System

• Responsible for directing desktop publishing, editing and art work for a 2000 page technical maintenance manual

• Worked directly with military Subject Matter Experts and Publications Manager to ensure quality for end result product

• Recommend revisions or changes in template, format, content, and methods of reproduction and binding.

OtterBase Inc., Livonia, MI Apr 2012 – Jun 2012

SENIOR TECHNICAL WRITER, Consultant at University of Michigan, ITS Department in Ann Arbor, MI

• Technical Writer for Google Applications Implementation Team

• Subject Matter Expert for Google Applications and wrote test use cases specifically for:

o Gmail

o Calendar

• Responsible for editing, formatting content and tracking all technical documentation for posting on SharePoint site

• Member of Training Team and Help Desk for Google Applications Implementation

Tempus Nova Inc., Detroit, MI Jan 2012 – Feb 2012

SENIOR TECHNICAL WRITER, Consultant at Google Incorporated

JLJohnsonResume 1 4/1/2014

• Member of Implementation Team for deploying Google Applications to large automotive OEM

• Responsible for editing, formatting content and tracking all technical documentation for General Motors SDP 21 project

management methodology

• Wrote test use cases for Google Applications, specifically for:

o Docs

o Gmail

o Calendar

Detroit Diesel Corporation, Redford, MI May 2011 – Oct 2011

SENIOR TECHNICAL WRITER, the Manpower Group

• Used DitaEditor XMetaL to create SXML files for military diesel engine service manuals for the Tactical Army Command

(TACOM) division of the United States Army and Marines

• Collaborated with engine technician specialists to ensure accuracy of edits to manuals

• Responsible for releasing service brochure updates

• Use of Vasont Content Management System

• Use of Adobe Acrobat to create PDF files for posting in Team Center and SharePoint sites

• Recommend revisions or changes in template, format, content, and methods of reproduction and binding.

BAE Systems, Warren, MI Aug 2010 – May 2011

TECHNICAL WRITER

• Use of EpicEditor Arbortext to update existing military technical manuals for creation of interactive electronic technical manuals

(IETM) for the Tactical Army Command (TACOM) division of the United States Army and Marines

• Use of Adobe Acrobat to create PDF files for review by TACOM Subject Matter Experts (SMEs) and Publication Managers

• Use of EMS NG for publication of Arbortext XML files

• Use of Military standards (MIL STD 2361C) for documentation creation

• Worked with Publication Managers and SMEs to ensure high quality of standards required by government were understood,

documented and implemented

• Team member of SharePoint Implementation project

The Halo Group, Detroit, MI Mar 2010 – Aug 2010

TECHNICAL WRITER, Heil Group

• Created General Motors IT SDP 21 documentation for client to use in implementing a major IT software upgrade

• Reviewed and edited existing documentation for clarity and adherence to GM SDP 21 corporate standards

• Use of Visio to create process flow diagrams for customer

• Subject Matter Expert for SharePoint site used as a content management depository

• Worked with sales representative, executives, project managers to implement best practices for documentation templates

The Epitec Group, Livonia, MI Nov 2009 – Feb 2010

TECHNICAL WRITER, Valassis Communications Inc.

• Created training documentation for new on line marketing reporting application for major multination consumer goods

manufacturer’s use

• Reviewed and edited documentation for Valassis’ new proprietary digital offers marketing strategy

• Use of Visio to create process flow diagrams for customer online digital offers marketing plans

• Use of IE7, IE8 on a Dell PC and a Macintosh PC for UAT testing for upgrade to customer websites

• Subject Matter Expert for SharePoint site used as content management depository

Ajilon Consulting, Detroit, MI May 2009 – Nov 2009

BUSINESS ANALYST, Blue Cross Blue Shield Michigan (BCBSM)

• Responsible for creation and maintenance of milestones in MS Project 2007 for IT Maintenance team for the national Mental

Health Parity project

• Familiar with health benefits terminology and detailed understanding of:

o Explanation of Benefits (EOB)

o Co pay

o Co insurance

o Out of pocket pay

• Organized Gate review meetings with subject matter experts, business, IT project teams and BCBSM Legal

• Updates to Dashboards for Executive level presentations

• Subject Matter Expert for SharePoint site used as Content Management System

JLJohnsonResume 2 4/1/2014

VIP Consulting, Auburn Hills, MI Jun 2008 – Oct 2008

TECHNICAL WRITER, Xerox Business Systems

• Consultant Member of Business Transition team responsible for analysis and documentation of OEM International Financial

department employees’ desk top procedures

• Editing and formatting of procedures in MS Word, prior to downloading to MS SharePoint PST Content management depository

• Extensive use of automotive background and knowledge to accurately define processes in an accurate and timely manner

• Team player able to adapt to rapidly changing environment and output demands

TEK Systems, Auburn Hills, MI May 2007 – Dec 2007

BUSINESS ANALYST, Hewlett Packard

• Responsible for project plan, timing and budget for several million dollar VM Ware Transition project for major automotive

manufacturer

• Use of MS Project and Excel for tracking time line, all financial aspects, and reporting on project progress to sales staff and

executive level management

• On boarding and off boarding of technical virtual ware engineers

• Subject Matter Expert for SharePoint site used as content management depository

GENERAL MOTORS CORPORATION, Detroit, MI

Jan 1993 Mar 2007

PROJECT MANAGER, Detroit, Michigan Apr 2006 Oct 2007

GM OnStar

• Responsible for all aspects of cross functional Enterprise Quality Meetings (EQM) including meeting facilitation, publishing

meeting agenda, meeting minutes, power point slide presentations and reviews for upper management.

• Translated business requirements into it project documentation (artifacts)

• Followed lifecycle development methodology

• Subject Matter Expert for SharePoint site and document storage.

• Ensured timely pre meeting distribution of EQM presentations

• Established prioritization and tracking methodology using MS Access and Excel, within Enterprise Service Quality, which

streamlined closure process for open action items.

• Served as IT focal point for quality Engineering

• Business Analyst and a liaison between Quality Engineering department and GM IT

Aug 2000 Mar 2006

PROJECT LEAD

GM Powertrain Product Engineering

• Responsible for deploying Auto Web GCX application (external VPN) for direct access to Team Center database for GMPT

Engineering and Design, including all facets of system administration, supplier interfacing, and communicating with IT operations

for GMPT.

• Use of change management methodologies, defect tracking and risk management strategies

• Worked directly with developers to grasp design requirements and deployment strategies

• Use of lifecycle management processes and procedures

• Developed extensive documentation using Visio, PowerPoint, Word and Excel, including process business flow, data transfer

procedures, and training materials for storage in Team Center.

• Created data exchange procedures for internal stakeholders.

• Posted documentation on SharePoint site

• Created test use cases for updates to AutoWeb GCX application with input from downstream users

• Acted as a business analyst liaison between IT and Engineering design to capture engineering requirements for translation into

GM IT documentation for upload to Team Center

BUSINESS ANALYST, GM Small Car Group Jan 1999 Jul 2000

TECHNICAL WRITER, GM Truck Group Oct 1995 Dec 1998

DATA BASE ADMINISTRATOR, GM Truck Group Jan 1993 Sep 1995

Hired as a direct General Motors (GM) employee in January 1993.

Unitech Services, Troy, MI Jun 1992 – Jan 1993

DATA BASE ADMINISTRATOR, GM Truck Group

JLJohnsonResume 3 4/1/2014

Entech Services, Troy, MI Jun 1989 – May 1992

DATA BANK ADMINISTRATOR, Saturn Corporation

Woodbridge Foam Corporation, Detroit, MI May 1986 May 1989

TECHNICAL SUPPORT, Graphics Department

Marubeni America Corporation, Southfield, MI Jun 1985 – Apr 1986

FREIGHT FORWARDER

INTERNATIONAL EMPLOYMENT

Hello English School, Tokushima, Japan Mar 1982 Apr 1985

ENGLISH LANGUAGE INSTRUCTOR

EDUCATION

Bachelor of Arts, Michigan State University, Lansing, MI

PROFESSIONAL DEVELOPMENT

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SDP 21 Project Management Methodology Vasont – Content Management System

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DitaEditor XMetaL version 6 AutoWeb Content Management System

• MS SharePoint 2007 • EpicEditor Arbortext version 5.1Q

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Adobe Acrobat 9 Pro MS Office Suite of Programs

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EMS NG Publisher 1.11 Content Management System Team Center – Content Management System for Unigraphics

JLJohnsonResume 4 4/1/2014

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