Customer Service Manager

MANPREET KAUR

Seeking an entry position in the field of communication to upgrade my skills and

k nowledge in the communication sector.

Snapshot: A competent professional with 6 years of experience in Client Relationship

M anagement, Customer Care, Administration.

Worked with D te. of Gurdwa ra Elections, Govt. of NCT of Delhi.

P unjabi T ranslator since Aug 2011- May 2013.

Job Responsibilities

• Maintenance of confidential records.

• Also maintaining M IS month wise.

• Replying to customers’ wri t ten and verbal correspondences.

• Producing documents, briefing papers, reports and presentations.

• Devising and maintaining office systems, including data management, filing, etc.

• Helping in planning, organizing and managing events.

H ighland Holiday Homes Pvt. Ltd.

Senior Customer Care Executive, Sep 2009 - July 2011

Company P rofile: A Premium Holiday Company, having resorts all over the favorite

holiday destinations in the count ry.

Job Responsibilities

• Personally, doing Welcome calls to the newly added member in the morning &

explaining every minute detail about the membership to them.

• Supporting Customer Care Executive

• Solving and investigating customer’s long-standing or complex problems passed on

by the customer service Executives.

• Meeting clients personally to solve their queries regarding reservations, utility

payments, membership details and grieviences if any.

• Coordinating on regular basis with Customer Services Manager regarding

reservations & new affiliations with hotels and resorts.

• Handling refund /reservations complaints .

• In ter-department Co-ordination.

• Making sure all pending collections are made and all the bounced cheques are

represented in the bank.

• Communicating with customers by email, letter and telephone.

• Handling all customer complaints or membership refund issues.

• Handling all walk in customers and taking feedback from them.

• Providing advice and help to customers using their Membership/Holidays

• Issuing compensations or refunds to customers and maintaining accurate and

t imely records of correspondence or discussions with the customers.

• Devising and maintaining office systems, including data management, filing, etc.

• Heading reservation.

I N D IA I N FOL I N E

C ustomer Care Executive – I NSURANCE -D2C, J une 2008 - July 2009

J ob Responsibilities

• Taking care of incoming and outgoing calls.

• Welcome calls to our new insurance clients and welcome them in I ND IA I NFO

L I NE.

• All the pepper work related to insurance policy.

• Making sure that the policy bonds reaches each of our members within 15 working

days.

• Responding personally to all the major customer queries and clarifications via

p hone/e- mail.

• Providing details of new insurance plans to customers.

• Meeting to the clients in the office to solve their problems and queries regarding

i nsurance policy.

• Managing the relationship with premium customers across India.

• Ensuring high service quality standards.

• Coordinating with all the departments for smooth working

• Also managing the backhand operations.

Computer proficiency

Ms office Word, Excel, Power Point, I n ternet

PERSONAL SKILLS/ STRENGT HS

Optimistic, confident, positive atti tude.

Very good in convincing people and give them a level of satisfaction.

Good in discussing and evaluating things and giving proper conclusion.

Dedication and drive as a hard-working individual as well.

ACADEM IC CREDENT IALS

• Bachelor of Arts from Delhi University.

• 12th Passed from CBSE Board.

• 10th Passed from CBSE Board.

• Diploma in Broadcast Journalism from R.K. Films & Media Academy.

P rojects Under -Taking

• Wrote article for college News Paper(Karol bhag Darpan)

• Coordinator of Students Cultural event 2013, R.K. Films & Media Academy 2013.

• Making a Two Short Movies.

o Vote Camping, 2013 (Writer and Director)

o Om Conner, Food Show (Writer and Director)

PERSONAL DETA I LS

Sex : Female

Mari tal Status : Unmar ried

: S. Paramjeet Singh

Father’s Name

Permanent Address : F-219, Vishnu Garden, New Delhi -110018

Contact No. : 995-***-****

Language Known : H indi, English, Punjabi.

Areas of Interests : T raveling, Reading Books, L istening to Music, Dancing, Computers,

I n ternet surfing.

Date: Latest

Place: New Delhi MANPREET KAUR

Contact this candidate