Technical Writer

Radhika Raju Nandabalan 956**-*****

***********.*@*****.***

CAREER OBJECTIVE

MBA graduate seeking the position of Technical Writer to develop my career through

continuous learning in an innovative and challenging environment that enhances my ability in

Technical Writing, and to positively grow with the organisation in both career and personal life .

PROFESSIONAL SYNOPSIS

An achievement oriented professional with over 10 yrs. of progressive experience in the

following fields such as technical writing, business management, customer relation, agency

management and collection.

Expertise in writing and analysing skills and well versed in implementing technical skills.

Outstanding communication talent to convey complex concepts in understanding terms.

Strong editing and proofreading skills.

Work Experience

The Tech Scribes – Chennai – Technical Writer (July 2013 to till date)

Responsibilities:

Work on in-house documentation projects.

Prepare Work Breakdown Structure on application.

Create TOC for the User Manual.

Research, organize and prepare the content for documentation.

Understand and follow DDLC and SDLC phases for application.

Expertise to create Formats and Templates.

Co-ordinate with the reviewer.

To design and create user manuals and Online Help.

Revise and edit the documentation.

Ability to grasp and understand complex software applications.

Interface with engineer, technical and manufacture personnel.

Work according to client requirements and needs.

Nishanta Kalakendra - Chennai – Centre Director (May -2011 to April 2013)

Responsibilities:

Manage the entire Institute operations.

Radhika Raju Nandabalan 956**-*****

***********.*@*****.***

Handle and take responsibility of the multiple activities at the centre.

Customer satisfaction on the curriculum of Fine Arts courses.

Monitor daily accounts and monthly profit and expenses.

Plan and execute innovative marketing and business development tools.

Focus on Business development and plan on growth.

Recruit quality teachers and monitor their performances.

Radhika Raju Nandabalan 956**-*****

***********.*@*****.***

HSBC Enterprise India Private limited Bangalore

Asst. Manager – Debt Management, Credit Card. (August 2007 – October 2009)

Responsibilities:

Motivate, manage and counsel for CPU for Bangalore.

Manage 3 CPU agencies across Bangalore.

Monitor Daily Strike Rate, Monthly Strike Rate and ensure achievement of cycle wise

closing targets.

Liaise with agencies and guide them in handling cases & maximizing collections.

Assign targets to agencies as per existing guidelines.

Follow the policy and ensure strict compliance to procedures.

All audit related activities at the agencies and at bank.

Standard Chartered Bank

Senior Officer – Remedial Setup Department, Bangalore. (September 2004 – December 2006)

Responsibilities:

One point of contact between customer and bank.

Responsible for retention of all credit card walk-in customers at the branch.

Interact and indulge in retaining the customer with in the bank and hold a relationship for

a long term.

Actively involved in Remedial process which plays a vital role in reducing the inventory,

delinquency across buckets (levels).

Maintaining MIS on daily basis.

Responsible to maintain the Customer database.

Standard Chartered Bank Officer Customer Assistance, Department of Collections, Chennai. (March

2001 – December 2003)

Responsibilities:

Interact with customers for queries and maintain record of the same.

Ensure prompt payments from customer against cards & loans.

Reduce delinquency of the credit accounts across buckets form 30 DPD to 150 DPD.

Radhika Raju Nandabalan 956**-*****

***********.*@*****.***

Ensure to attain 90% Target resolution and 90% on Balance score card (BSC

-Productivity).

MIS maintenance, productivity and resolution.

Responsible for my team member’s resolution and productivity and to maintain a track

record for the same.

Other Assignments:

Commenced a Kindergarten and day care centre under my proprietorship at Bangalore with

the name Cradle Play Home for one and a half years.

Education and Credentials

Masters in Human Resource Management (M.HRM )

Loyola College, Chennai (2001-2003)

Pondicherry University

Bachelor of Electronic Science (B.E.S )

SRM Arts & Science College Chennai (1997-2000)

Madras University

Other Qualifications

Technical Writing Certification from the Tech Scribes, Chennai.

JAVA course from SSI (Software Solution Integrator) Chennai.

Training and Participations

Training attended and Certified in Technical Writing at The Tech Scribes Chennai.

Undergone sales promotion training on banking products and schemes.

Attended CALS training – November 2001 and July 2003.

Technical skills

Publishing Tools: Adobe Frame Maker 7.2, Microsoft Word

Graphic Tools: SnagIt

Help Authoring Programs: RoboHelpX8

Operating Systems: Windows XP, Windows 7

Software Tools: MS Office, Excel

Radhika Raju Nandabalan 956**-*****

***********.*@*****.***

Content Management Tools: Familiar with Agile concepts

Documentation Expertise: Excellent in researching, editing, developing content, proofreading

skills, and a strict adherence to Corporate Style Guides

Significant Accomplishments

Streamlined the CPU strike rate from 50% to 85% from Sep 2007

Featured in the rank 20 pan India for KP in the month of May 06.

Ranked No. 1 pan India for the highest remedial contribution of INR 1 Cr.

Radhika Raju Nandabalan 956**-*****

***********.*@*****.***

Soft Skills

Good verbal and written communication.

Passionate to listening and learning new things.

Adaptive to any work culture.

Possess Leadership qualities to coordinate people and resolve problems effectively.

Interactive with people and understand others point of view easiGood negotiation, vendor

management and debt management skills.

Extensive business process improvement skills with in depth knowledge in operational areas,

related customs and practices.

Excellent relationship management, interpersonal and communication skills with experience in

statutory compliance and smooth business operations.

Flexible People manager and motivator with demonstrated capability of achieving

organisational goals.

Dynamic and competitive with fast growing environment.

PERSONAL DETAILS

Languages Known : English, Tamil, and Telugu & Kannada

Date of Birth : 31st July 1979

Marital status : Married

Address : Flat no 3 block D3

DABC Abhinayam Phase 3

Sriram Nagar main road Nolumbur

Chennai -95

Professional Reference

Can be provided on demand

Contact this candidate