Customer Service Administrative Assistant
Resume:
Lisa Papandreou
Waukegan, Illinois 60085
Telephone: 224-***-****; E-Mail: *****.**********@*****.***
Areas of Special Strength
? Outstanding Organizational ? Expertise in Event- and
Skills Meeting-Planning
? Excellent Interpersonal ? Natural Aptitude with Numbers
Communications
? Facility with Numbers, ? Autonomous Self-Starter
Attention to Detail
Employment Objective
To find an administrative position in a high-energy environment which; will
allow me to utilize my Outstanding Organizational and Communications
skills.
Professional Experience
Abbvie Inc. / Abbott Laboratories/ Manpower, North Chicago, Illinois
9/2010 - Present
Executive Administrative Assistant
Provide administrative support to Sr. Directors / Management; provide back-
up administrative support for other areas in GPRD when needed.
? Schedule all meetings and events worldwide; make all international
and U.S. travel arrangements for groups 75+.
? Process all expense reports and invoices.
? Create cost proposals for meetings and events as requested.
? Process all PSA's/Contracts for consultants and vendors.
? Track monthly expenses for budget and accrual purposes..
? Process all Statements of Work/Contracts for contractors and vendors.
? Process on-boarding materials for all new hires and contractors;
provide orientations and on-going administrative support for staff at all
levels.
Rose Imaging Center, Waukegan, Illinois 3/2004 - 12/2008
Office Manager
Was responsible for a broad scope of business functions for small
photography studio and print company:
? Administered all payables, receivables, payroll, and taxes.
? Processed all new business proposals and contracts with customers and
contractors.
? Brought in new business; obtained contract with high school of 4500
students.
? Responsible for hiring and terminating employees and contractors.
? Scheduled all photography shoots.
Abbott Laboratories/Manpower, Abbott Park, Illinois 3/1997 - 3/2004
Administrative Assistant / Digital Asset Management Administrator
For internal Advertising/Marketing Group -
? Provided IT Help Desk support for 160 people.
? Maintained schedule for IT Staff, photographers, meeting producers
for all department events.
? Served as back-up for Director's Administrative Assistant.
? Administered Expense Reports, made travel arrangements, oversaw
Accounts Payable function.
? Created Website archive of Abbott Photographs for client-facing site.
? Processed voice mail system requests (new hires/employment changes)
for 5000-person division.
? Received many "Spot Awards" for surpassing job requirements.
Omron Healthcare, Vernon Hills, Illinois 8/1991 - 10/1995
Supervisor to Customer Service and Repair Departments
Reported to Vice President of the Marshall Baby Products (a division of
Omron Healthcare):
? Supervised eight employees in two departments: five Customer Service
Representatives, two Repair Technicians, and one Repair Clerk..
? Supported 50 Sales Representatives nationwide. Provided custom
presentation materials as needed.; processed all credits; updated all
customer pricing; processed all special requests;.
? Served as liaison for all customer and vendor complaints, effectively
working with Quality Control, Accounts Receivable, and Sales
professionals to resolve issues.
? Created training manual, used by the entire company, for the IBM
AS/400 system.
Mid-America Bag Corporation, North Chicago, Illinois 8/1987 - 8/1991
Customer Service Representative / Accounts Payable Clerk
? Supported Traffic Manager and Plant Manager. Processed all work
orders for plant schedule. Processed all shipping bills of lading on a
daily basis.
? Processed Workman's Compensation claims; administered payroll and
employee benefits. Administered Accounts Payable function. Ran nightly
back-up of company files.
Technical Proficiencies
? Microsoft Office: Word, Excel, Visio, and PowerPoint
? Lotus Notes
? Microsoft Outlook
? Star-cite
? Symphony
? SAP
? Adobe PhotoShop
? SharePoint
? Most database applications
? Many types of office equipment, including QWERTY keyboards and 10-key
keypads
? Typing: 75 WPM; 10-key: 13,000 kph
Additional Relevant Experience
? Organize and implement all fund-raising events for Waukegan High
School football and wrestling teams; create and disseminate all
communications to parents.
? Served as volunteer Secretary/Treasurer for Waukegan Youth Baseball
Organization, Waukegan Youth Football Association, and Waukegan High
School Athletic Office.
? Served as volunteer Concession Manager for Waukegan High School
wrestling team.
Education
Graduated from Round Lake High School, Round Lake, Illinois, with a major
in Business.
Westwood College BA in Project Management. - Expected to graduate in 2016
References - Available upon request.
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