Quality Assurance Customer Service
Resume:
rose burnelL
*** * *** ** *** *** *************@*****.*** 972-***-****
SKILLS & Microsoft Office proficiency (Excel, Word, Outlook, PP, Access)
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ABILITIES 10-key; 50 WPM
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Accounts receivable professional (AR/AP)
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Proficient in SAP
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Strong interpersonal skills
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Strong communication skills
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Dedicated team player
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Meticulous attention to detail
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Self-directed
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Strong problem solver
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Professional and mature
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Complex problem solving
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Expert in customer relations
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Effective time management
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EXPERIENCE QUALITY ASSURANCE ATTERRO (SAMSUNG TELECOM AMERICA)
MAY 2013 – OPEN
Adhered to all applicable regulations, policies and procedures for
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health, safety and environmental compliance.
Inspected finished products for quality and adherence to customer
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specifications in a timely manner.
Recorded and compiled test results for graphs, charts, and reports
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Scanned ESN number into SMES data base to input/research
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information about each individual phone
INCOMING INSPECTION EMPLOYEE SOLUTION (SANDEN
INTERNATIONAL)
JULY 2012- MAY 2013
Requested and read standard specifications and drawings for all
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parts
Examined parts to ensure parts are not damaged during shipment
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Inspected parts with calibers and various machines and tools to
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ensure parts are within specifications
Customer Service Super Store
AUGUST 2008 – DECEMBER 2011
Verified details of transactions, including funds received and total
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account balances.
Coordinated approval processes of all accounts payable invoices
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Researched and resolved billing and invoice problems.
Maintained up-to-date knowledge of store policies regarding
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payments, returns and exchanges.
Prevented store losses using awareness and attention to detail.
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QUALITY ASSURANCE RESERS FINE FOODS
OCTOBER 2006 – JULY 2009
Analyzed quality control test results and provide feedback and
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interpretation to production management and staff.
Maintain records of testing results or other documents as required by
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state or other governing agencies.
Computed moisture or salt content, percentages of ingredients,
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formulas, or other product factors, using mathematical and chemical
procedures.
Identified critical points in the manufacturing process and specify
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sampling procedures to be used at these points.
Removed all products and materials that fail to meet specifications
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and discuss inspection results with those responsible for products
Completed daily Pre-op inspections, performed pre-op and mid-day
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swabbing of each machine.
ADMINISTRATIVE ASSISTANT OWENS CORNING
APRIL 2000-JULY 2006
Performed debit, credit and total accounts on computer
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spreadsheets/databases, using specialized accounting software.
Coordinated approval processes of all accounts payable invoices.
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Processed an average of 600 invoices per month for a large-scale
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organization.
Researched and resolved billing and invoice problems.
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EDUCATION KNOLLWOOD BAPTIST, TOPEKA, KANSAS
HIGH SCHOOL DIPLOMA
3.5 GPA
REFERENCES FURNISHED UPON REQUEST
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