Customer Service Manager

E ugenia Moudilos

**** ******* • Montreal, QC • H3W 1R8 • 514-***-**** (cell) • *********@*****.***

KEY SKILLS:

* Strong team player * Trilingual * Experienced salesperson

* Multi-tasking * Prioritization * Exemplary Communication Skills

HIGHLIGHTS:

* Trilingual in English, French, Greek; some work experience and language skills acquired in Greece

* Year - long sales and customer service experience acquired in the Canadian Tobacco Industry

* Eight-year customer service and management experience in the Restaurant Industry

* Strong teamwork and interpersonal skills gained from academic projects and work experience

EDUCATION:

Bachelor of Commerce, Marketing Graduated May 2012

John Molson School of Business, Concordia University

Montreal, Quebec

DEC Social Science, Commerce August 2006 - June 2008

(Graduated on Honour Roll)

Marianopolis College

Montreal, Quebec

Diplôme d’Études Secondaires (DES), Sciences August 2001 – June 2006

Collège Notre-Dame du Sacré-Cœur

Montreal, Quebec

ACADEMIC PROJECTS (TEAM WORK):

VIF Internet Interview Guide

• Conducted interviews with company employees regarding their job responsibilities

• Matched employee responsibilities to those listed in job description and by management

• Assisted with the development of an interview guide for company hiring purposes

eCause Canada Business Plan

• Assisted CEO in the development of a company business and long-term expansion plan

• Helped company establish a more prominent social media presence plan

CAREER-RELATED WORK EXPERIENCE:

Collaborative Replenishment Agent (Inside Sales) October 2012 - Present

Imperial Tobacco Canada, Montreal, Quebec

• Manage the order capture and processing of 728 accounts of the whole Downtown Toronto district

**Continuously build and develop relationships with retailers

• Market new products, promotions and rewards programs

** Average Acceptance Ratio of 85%

• Upsell on incoming orders to ensure optimal distribution of product and to reduce out of stocks

• Educate retailers on the proper usage of company FAX and WEB ordering platforms

• Work collaboratively with District Manager and Trade Marketing Account Representatives to

increase profitability and achieve market share objectives

• Handle incoming customer service calls from across Canada

**Calls Handled Ratio of 90%

Eugenia Moudilos

OTHER WORK EXPERIENCE:

September 2004 – September 2012

Assistant Staff Manager

Nobel 82 Deli, Chateauguay, Quebec

• Address and settle customer complaints in person and over the phone

• Train staff and carry out employee evaluation assessments

• Organize staff schedules and assist with pay roll and inventory tracking and orders

** Through hard work and dedication, promoted from the busboy, waitress, hostess positions to

management position

LANGUAGE SKILLS:

Trilingual (spoken and written), English, French and Greek

COMPUTER SKILLS:

Experience with both Apple and PC computers

Comfortable with Internet Explorer, Firefox and Safari

Proficient with Microsoft Office Tools (Word, Excel, Outlook, Powerpoint), SPSS, Wordpress and

Google Analytics

EXTRA CURRICULAR ACTIVITIES:

Greek School Student September 2001-June 2007

Aristotelis, Montreal, Quebec

• Attended class every Saturday and participated in class activities and discussions

• Participated in school events (plays and fundraisers) and Greek dancing shows

VOLUNTEER EXPERIENCE:

Gift Wrapping December 2007-2010

A World of Dreams, Montreal, Quebec

• Assisted volunteers with gift-wrapping in a timely, efficient manner

• Engaged customers in conversation while waiting for gifts to be wrapped

Team Host January 2010-2012

John Molson MBA International Case Competition, Montreal, Quebec

• Welcomed and accompanied competing teams to preparation and presentation rooms

• Relayed and maintained the rules of the competition throughout preparation

• Accommodated team requirements and provided time-limit notifications

HOBBIES/INTERESTS:

Hellenic Community of Greater Montreal: Volunteer in the organization of community events and

fundraising (from September 2001 to present)

Experience Abroad: Worked as a summer teaching assistant in Kefallinia, Greece for 5 years; held private

tutoring lessons in English and French (High School Level 1 to College Level 1)

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