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Customer Service Administrative Assistant

Location:
Huntsville, AL
Posted:
March 31, 2014

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Resume:

Tracy A. Williams

[pic]*** Garv Cir SE, Huntsville, AL 35803 * acdfgu@r.postjobfree.com

* 256-***-****

www.linkedin.com/in/tracywilliams99 * tracyshometownusa.blogspot.com

www.facebook.com/tracyshometownusa

SUMMARY & SKILLS

. Communications--both in print and digital form

. Proofreader & editor, keeping accuracy in formatting & grammar

. Public relations, marketing and sales, social media promotion using:

Facebook, Pinterest, Twitter, Tumblr, LinkedIn, and Google+

. Blog writer and content material curator

. Record-keeping and management of sensitive documents

. Applications: Microsoft Office Suite, Quark, Adobe PageMaker,

Photoshop, and Publisher

. Work with team or in a self-managed situation

. Operated essential office devices: copiers, fax machines, phone

systems.

. Experience using PC and Mac

. Friendly and professional with customers/public

. Keyboard speed 72 WPM

Professional Highlights

. Managing Editor for Faith and Family Matters Magazine

. Award winning journalist for newspaper section, 40th Anniversary of

Korean War

. Lead for publication project, a four-volume series: Marine Resources

and History of the Mississippi Gulf Coast

. Syndicated columnist for over 15 years

. Editor of Pearl River County magazine

. Award winning Realtor

. Feature writer for Life on the Water magazine

. Owned & Managed Rester's Music

EXPERIENCE

Managing Editor

Faith & Family Matters Magazine - Willowbrook Church, Huntsville, AL

Jan. 2014 - Present

. Responsible for supervising and administering the day-to-day

operations.

. Liaison between editorial and advertising.

. Enforces the paper's policy and procedures, including deadlines and

style.

. Handles telephone and e-mail inquiries. Forwards messages to the

appropriate person.

. Keeps track of stipend payments for editors, writers, art and

photographs.

. Traffics all artwork, locating it, securing it, setting budgets and

working with advertising materials deadlines.

. Work with publisher to finalize specific stories, angles and sources.

. Manage Social Media, promotion and Distribution.

. Write articles, filler, and interviews.

. Reviews all articles for content before they are published.

. Assigns articles and gives deadlines, word counts and pay rates and

input to shape an article's direction with the writer, down to

recommending sources of information, such as industry research,

organizations and sources.

. Monitors supplies in production and supply cabinets.

Syndicated Columnist

My Hometown Column, Huntsville, AL Oct. 1999 - Present

. Compose 750-word weekly column, My Hometown, geared for newspaper

publication

. Column published with Cnhi Inc. for 12 years, reaching a multi-state

market; readership of 50,000+.

. Promote publication through website, blog, major social networking

sites and professional online venues.

Interim Editor/Feature Writer May 2009 - December 2012

Life on the Water Magazine, Huntsville, AL

. Assist in coordinating writing assignments, themes, content of a print

and digital magazine covering five states, 35,000+ readerships.

. Review editorial material, condensing, correcting and arranging

written material/ images for publication.

. Produce feature articles on assigned subjects: travel destinations,

interview personalities, life stories.

. Compose and research filler information as well as proof completed

draft for: accuracy, formatting errors, technical inconsistencies,

content, grammar, cross-references accuracy and footnotes and style

errors.

. Archiving materials, photos, submitted art, illustrations, articles

for potential use.

. Filled in as Interim Editor - 2009.

Realtor May 2005 - Dec 2007

Prudential Gardners, Picayune, MS

. Professional sales associate in real estate office for real estate

broker.

. Provided customer service, contract negotiations, managed advertising

and marketing campaigns while keeping good client relationships.

. Performed record management duties such as maintaining correspondence,

filing confidential financial and legal documents, hard copy and

digital.

. Responsible for bringing customers to buy property, while keeping

inventory for purchase.

. Extract data from reports, databases, and spreadsheets to analyze

current market trends.

. Coordinated paperwork for final closings with banking representative

and attorney.

. Responsible for continuing education and licensing in legal

contractual issues, property value, marketing and customer relations

management.

. Maintained high ethical standards in view of customer financial

privacy.

. Used office automation such as word processing, photocopying, faxing,

online and print advertising, social media, and website management to

market product.

. Ability to work unsupervised, taking initiative and work successfully

with other co-workers to complete sales contracts in timely and

reasonable manner.

. Performed receptionist duties by welcoming customers and answering

phone calls.

Community Editor Oct 1999 - Nov 2000; Aug 2004 - Dec 2004; Jan 2007 -

Jan 2008

The Picayune Item, Picayune, MS

. Managing Editor for the Lifestyles section of a daily newspaper which

included: writing feature stories, interviewing, proof reading

material submitted for publication, reviewing, condensing, and making

decisions for items to be published.

. Designed the layout of section, coordinating with the printer for

print application.

. Served as photographer, reporter, and occasionally performed as

managing editor for publication of the total newspaper.

. Produced feature articles such as "The Hidden War, American Soldiers

vs. TBI."

. Received Mississippi Press Award for Korean War Anniversary special

section.

. Served as Managing Editor for monthly magazine published by the

Picayune Item, "Pearl River County." Contributed to theme, wrote

feature articles, photography, layout design and proofed publication.

. Record management for print and digital documents, managed

correspondence and archived documents.

. Used office automation including: copy machines, fax, phone system,

both PC and Macintosh computer systems.

. Represented the company at special events and professional meetings in

the community.

Media Liaison Nov 2000 - Nov 2007

Lower Pearl River Valley Foundation, Picayune, MS

. Served as media consultant and public relations adviser for non-profit

organization.

. Produced public relations campaign by writing press releases,

disseminating throughout specified media outlets, assembling

information for publication.

. Served as representative for public functions, news events, press

conferences and meetings.

. Conducted interviews, research, provided photography for media events

and in-house publications.

. Created reports, charts, Power Point presentations. Composed

correspondence and reports from handwritten rough draft to final form,

following established formats, assured proper spelling, grammar, and

punctuation.

. Attended executive board meetings, reviewed grant proposals and kept

records, meeting notes, and agendas.

. Served as media liaison for a variety of grant recipients by assisting

them in assembling information for press releases and media kits.

. Maintained confidential sensitive documents.

. Managed public relations for county strategic planning group.

. Assembled marketing strategies, set up and scheduled community

workshops, coordinated events, created newsletters, and mass emails,

set up meetings, and recorded minutes.

. Coordinated guest VIP speakers, making all necessary travel

arrangements and itineraries.

Compositor II/Technical Writer June 1997 - Oct 1999

Johnson Controls Inc. Stennis Space Center, MS

. Performed proofing and editing for public relation materials for NASA,

and other contractors including: grammatical correctness, accuracy,

formatting errors, technical inconsistencies, content, cross-reference

accuracy and footnotes, style errors and correlation of index and

outlines.

. Served as Project Lead for a four volume, 1000 page series, "Marine

Resources and History of the Mississippi Gulf Coast" for the

Department of Marine Resources.

. Served as lead for NASA archive photo project for Stennis Space Center

to transfer images into digital form and record management in Access

database.

. Revised NASA forms both electronic and hard-copy documents.

. Created and proofed print and digital materials such as brochures,

charts, certificates, and visual aids for Power Point presentations.

. Served as technical adviser for office software applications using

windows operating systems.

. Used office automation training: filing, process improvement

management, database organization, copy and print duties, front desk

receptionist, photography, and correspondence upkeep.

. Performed administrative assistant duties for supervisor. Served as

administrative assistant interim, greeting guests, managing multi-

phone line, tracking job expenditures and logging timecards.

Previous Experience

. Owned small music retail business: Managed inventory,

bookkeeping, payroll, shipping & receiving, customer service,

schedule service appointments, and accounts payable.

. Sales Associate at Mississippi Music, managed inventory,

shipping and receiving, cashier

. I served as shipping and receiving clerk at Roper's Supply

Company.

EDUCATION

Mississippi Real Estate License, August 22, 2005

Pearl River Community College, Poplarville, MS

Business Technology, GPA 3.82

Associate Degree in Applied Science, May 2005

Office Systems Technology

Pearl River Central High School, Carriere, MS

Diploma, Graduated with Honors

HONORS AND ORGANIZATIONS

National Association of Realtors 2005 - 2007

Mississippi Association of Realtors, 2005 - 2007

Pearl River County board of Realtors, 2005 - 2006

Mississippi Press Award 2000

President's List Fall 1995, Spring 1996, Fall 1996, Dean's List Spring 1997

Future Business Leaders of America



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