Customer Service Administrative Assistant
Resume:
Tracy A. Williams
[pic]*** Garv Cir SE, Huntsville, AL 35803 * *****************@*******.***
www.linkedin.com/in/tracywilliams99 * tracyshometownusa.blogspot.com
www.facebook.com/tracyshometownusa
SUMMARY & SKILLS
. Communications--both in print and digital form
. Proofreader & editor, keeping accuracy in formatting & grammar
. Public relations, marketing and sales, social media promotion using:
Facebook, Pinterest, Twitter, Tumblr, LinkedIn, and Google+
. Blog writer and content material curator
. Record-keeping and management of sensitive documents
. Applications: Microsoft Office Suite, Quark, Adobe PageMaker,
Photoshop, and Publisher
. Work with team or in a self-managed situation
. Operated essential office devices: copiers, fax machines, phone
systems.
. Experience using PC and Mac
. Friendly and professional with customers/public
. Keyboard speed 72 WPM
Professional Highlights
. Managing Editor for Faith and Family Matters Magazine
. Award winning journalist for newspaper section, 40th Anniversary of
Korean War
. Lead for publication project, a four-volume series: Marine Resources
and History of the Mississippi Gulf Coast
. Syndicated columnist for over 15 years
. Editor of Pearl River County magazine
. Award winning Realtor
. Feature writer for Life on the Water magazine
. Owned & Managed Rester's Music
EXPERIENCE
Managing Editor
Faith & Family Matters Magazine - Willowbrook Church, Huntsville, AL
Jan. 2014 - Present
. Responsible for supervising and administering the day-to-day
operations.
. Liaison between editorial and advertising.
. Enforces the paper's policy and procedures, including deadlines and
style.
. Handles telephone and e-mail inquiries. Forwards messages to the
appropriate person.
. Keeps track of stipend payments for editors, writers, art and
photographs.
. Traffics all artwork, locating it, securing it, setting budgets and
working with advertising materials deadlines.
. Work with publisher to finalize specific stories, angles and sources.
. Manage Social Media, promotion and Distribution.
. Write articles, filler, and interviews.
. Reviews all articles for content before they are published.
. Assigns articles and gives deadlines, word counts and pay rates and
input to shape an article's direction with the writer, down to
recommending sources of information, such as industry research,
organizations and sources.
. Monitors supplies in production and supply cabinets.
Syndicated Columnist
My Hometown Column, Huntsville, AL Oct. 1999 - Present
. Compose 750-word weekly column, My Hometown, geared for newspaper
publication
. Column published with Cnhi Inc. for 12 years, reaching a multi-state
market; readership of 50,000+.
. Promote publication through website, blog, major social networking
sites and professional online venues.
Interim Editor/Feature Writer May 2009 - December 2012
Life on the Water Magazine, Huntsville, AL
. Assist in coordinating writing assignments, themes, content of a print
and digital magazine covering five states, 35,000+ readerships.
. Review editorial material, condensing, correcting and arranging
written material/ images for publication.
. Produce feature articles on assigned subjects: travel destinations,
interview personalities, life stories.
. Compose and research filler information as well as proof completed
draft for: accuracy, formatting errors, technical inconsistencies,
content, grammar, cross-references accuracy and footnotes and style
errors.
. Archiving materials, photos, submitted art, illustrations, articles
for potential use.
. Filled in as Interim Editor - 2009.
Realtor May 2005 - Dec 2007
Prudential Gardners, Picayune, MS
. Professional sales associate in real estate office for real estate
broker.
. Provided customer service, contract negotiations, managed advertising
and marketing campaigns while keeping good client relationships.
. Performed record management duties such as maintaining correspondence,
filing confidential financial and legal documents, hard copy and
digital.
. Responsible for bringing customers to buy property, while keeping
inventory for purchase.
. Extract data from reports, databases, and spreadsheets to analyze
current market trends.
. Coordinated paperwork for final closings with banking representative
and attorney.
. Responsible for continuing education and licensing in legal
contractual issues, property value, marketing and customer relations
management.
. Maintained high ethical standards in view of customer financial
privacy.
. Used office automation such as word processing, photocopying, faxing,
online and print advertising, social media, and website management to
market product.
. Ability to work unsupervised, taking initiative and work successfully
with other co-workers to complete sales contracts in timely and
reasonable manner.
. Performed receptionist duties by welcoming customers and answering
phone calls.
Community Editor Oct 1999 - Nov 2000; Aug 2004 - Dec 2004; Jan 2007 -
Jan 2008
The Picayune Item, Picayune, MS
. Managing Editor for the Lifestyles section of a daily newspaper which
included: writing feature stories, interviewing, proof reading
material submitted for publication, reviewing, condensing, and making
decisions for items to be published.
. Designed the layout of section, coordinating with the printer for
print application.
. Served as photographer, reporter, and occasionally performed as
managing editor for publication of the total newspaper.
. Produced feature articles such as "The Hidden War, American Soldiers
vs. TBI."
. Received Mississippi Press Award for Korean War Anniversary special
section.
. Served as Managing Editor for monthly magazine published by the
Picayune Item, "Pearl River County." Contributed to theme, wrote
feature articles, photography, layout design and proofed publication.
. Record management for print and digital documents, managed
correspondence and archived documents.
. Used office automation including: copy machines, fax, phone system,
both PC and Macintosh computer systems.
. Represented the company at special events and professional meetings in
the community.
Media Liaison Nov 2000 - Nov 2007
Lower Pearl River Valley Foundation, Picayune, MS
. Served as media consultant and public relations adviser for non-profit
organization.
. Produced public relations campaign by writing press releases,
disseminating throughout specified media outlets, assembling
information for publication.
. Served as representative for public functions, news events, press
conferences and meetings.
. Conducted interviews, research, provided photography for media events
and in-house publications.
. Created reports, charts, Power Point presentations. Composed
correspondence and reports from handwritten rough draft to final form,
following established formats, assured proper spelling, grammar, and
punctuation.
. Attended executive board meetings, reviewed grant proposals and kept
records, meeting notes, and agendas.
. Served as media liaison for a variety of grant recipients by assisting
them in assembling information for press releases and media kits.
. Maintained confidential sensitive documents.
. Managed public relations for county strategic planning group.
. Assembled marketing strategies, set up and scheduled community
workshops, coordinated events, created newsletters, and mass emails,
set up meetings, and recorded minutes.
. Coordinated guest VIP speakers, making all necessary travel
arrangements and itineraries.
Compositor II/Technical Writer June 1997 - Oct 1999
Johnson Controls Inc. Stennis Space Center, MS
. Performed proofing and editing for public relation materials for NASA,
and other contractors including: grammatical correctness, accuracy,
formatting errors, technical inconsistencies, content, cross-reference
accuracy and footnotes, style errors and correlation of index and
outlines.
. Served as Project Lead for a four volume, 1000 page series, "Marine
Resources and History of the Mississippi Gulf Coast" for the
Department of Marine Resources.
. Served as lead for NASA archive photo project for Stennis Space Center
to transfer images into digital form and record management in Access
database.
. Revised NASA forms both electronic and hard-copy documents.
. Created and proofed print and digital materials such as brochures,
charts, certificates, and visual aids for Power Point presentations.
. Served as technical adviser for office software applications using
windows operating systems.
. Used office automation training: filing, process improvement
management, database organization, copy and print duties, front desk
receptionist, photography, and correspondence upkeep.
. Performed administrative assistant duties for supervisor. Served as
administrative assistant interim, greeting guests, managing multi-
phone line, tracking job expenditures and logging timecards.
Previous Experience
. Owned small music retail business: Managed inventory,
bookkeeping, payroll, shipping & receiving, customer service,
schedule service appointments, and accounts payable.
. Sales Associate at Mississippi Music, managed inventory,
shipping and receiving, cashier
. I served as shipping and receiving clerk at Roper's Supply
Company.
EDUCATION
Mississippi Real Estate License, August 22, 2005
Pearl River Community College, Poplarville, MS
Business Technology, GPA 3.82
Associate Degree in Applied Science, May 2005
Office Systems Technology
Pearl River Central High School, Carriere, MS
Diploma, Graduated with Honors
HONORS AND ORGANIZATIONS
National Association of Realtors 2005 - 2007
Mississippi Association of Realtors, 2005 - 2007
Pearl River County board of Realtors, 2005 - 2006
Mississippi Press Award 2000
President's List Fall 1995, Spring 1996, Fall 1996, Dean's List Spring 1997
Future Business Leaders of America
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