Customer Service Manager

Juliette

Haudiquet-

McDowell 415-***-****

www.linkedin.com/in/juliettemcdowell/ *****************@*****.***

Objective To leverage my assisting, research and customer service experience, education in international

marketing, and language skills to obtain a position as Marketing Manager-French Specialist

Profile Energetic team player with strong interpersonal skills

Excellent verbal and written communication skills – French native, fluent in English and Spanish

Highly organized, detail oriented. Data-driven mindset

Ability to master new technologies quickly and efficiently manage online marketing channels such

as Facebook, Google, Mobile - proficient in Microsoft Office suite

Outstanding research and analytical skills, solution-driven

Education Masters in Business Management, Major in International Negotiation July 2012

France Business School, Tours-Poitiers, France

Study abroad program, Business Administration, focus in online Marketing Jan. – May 2011

Dominican University of California, San Rafael, CA

Employment

Marketing and Research Coordinator/ Executive Assistant

Vandermade Commercial Real Estate, San Francisco, CA May 2013-present

Set-up, managed and analyzed multiple marketing campaigns on a daily basis

Streamlined emailing campaigns to more than 500 prospects and creating marketing materials for

20+ listings

Handled written and phone customer inquiries by understanding customer needs, researching

listings information to ensure customer satisfaction

Increased sales by 15% by organizing the research of new sites in San Francisco and the Bay Area

Improved quality of company’s service by implementing new CRM system and recommending more

efficient service applications

Updated job knowledge by participating in educational opportunities and adding to the company’s

operations guide

Executive Intern/ Office Manager

Peek Travel, Inc. (Dba Peek.com), San Francisco, CA Feb- July 2012

Conserved CEO’s time by actively managing her incredibly busy schedule, corresponding on her

behalf, and collecting and analyzing information

Maintained office efficiency by checking office supplies stock; organized the office moving within

budget

Provided business development support to meet company’s goals in highly aggressive and strict

timelines

Facilitated hiring process by identifying potential candidates to join our fast growing company

Developed strong relationships with managers and colleagues, creating a cohesive team

Collected and critiqued 300+ travel activities vendors to ensure quality service and customer

satisfaction under strict time constraints

Reduced cost and ensured quality service by planning and managing the outsourcing of vendor

research project (i.e. selecting contractors and creating guidelines)

Interests International travel, French and Vietnamese cooking, yoga, dance, Salvation Army volunteer

French- English translations

Contact this candidate