Customer Service High School

Location:

Posted:

March 31, 2014

***-****(**************@*****.***

Khiela Jackson

Objective

Customer Service Support Representative

Experience

**/**** - **/**** *********** Tax Advisors, LLC Houston, Texas

Customer Service Representative - Residential

Sales support, customer account set-up (on-line, over the phone & in

person), account management

Data entry using software programs: Excel, Microsoft Word, BTA

Console, Database Viewer

Answering phones, taking messages, filing, making copies, scanning,

email communications

04/2009 - 08/2009 Wal-mart Houston, Texas

Pharmacy Cashier

Responsible for maintaining patient privacy according to HIPPA laws

Providing a speedy, accurate and, pleasant checkout experience

Assisting pharmacy staff with merchandising of over-the-counter and RX

drugs

02/2008 - 08/2008 Dental Trend Houston, Texas

Dental Assistant

Responsible for treatment room set-up to include placing all

instruments needed by dentist

Exposing and developing good quality x-rays

Instrument sterilization, appointment scheduling and, tooth charting

01/2007 - 02/2008 Telecheck Services Houston, Texas

Collections Representative

Responsible for collecting payments for various banks and other

financial institutions

Addressing customer concerns and answering questions involving his/her

checking account

Contacting clients by phone to set-up payment arrangements

Education

08/1996 - 05/2000 Opelousas Senior High School Opelousas,

Louisiana

Louisiana State High School Diploma

Honor Graduate / GPA 3.33

References

References are available on request.