Customer Service Supervisor
Resume:
Kristi Jones
K risti Jones
Lakeland, FL 33803
Cell 815-***-****
Email: r ****************@*****.***
A motivated self-starter, I work well on my
own as well as in a team environment. I
have over 10 years of customer service
experience, many of which were at a
supervisory level. I am knowledgeable when
i t comes to computer programs and a fast
learner when it comes to new tasks. I am
looking for a company that will allow me the
opportunity to prove my abilities through
dedication and hard work.
Kristi Jones
K risti Jones
1/1/2014
Kristi Jones
Work Experience
Cashier – Ta rget
A ugust 2011 to present
P rovide service and assistance to guests purchasing items and drive sales of new products. Build
r apport with guests and ensure a good experience to create shopper loyalty.
B enefit Coordinator – American I ncome Life I nsurance Company
December 2010 to August 2011
E xplained non-contributory coverage provided to union employees by their organization and
supplemental benefits available based on eligibility. Completed necessary paperwork for requested
coverage and assisted with claims processing when necessary.
C ustomer Service Supervisor – NCO Customer Management
2008 – 2010
Supervised call center representatives to ensure quality expectations were met, and conducted regular
observation of calls to assist with weekly coaching of each individual. Created materials to t rain new
employees and update current employees on changes to policy/ procedure.
P roduction Floor Supervisor – West Corporation
2005 – 2008
Processed and reviewed daily reports to monitor call f low and handling t ime. Managed supervisors and
support team members to ensure representatives’ questions were answered and consistent call f low
was maintained. Trained new supervisors on their duties and expectations. Provided documented
coaching to agents for any quality expectations not being met.
Education:
Westwood College, Atlanta GA (studied for BA in E-Business Mgmt)
January 2005 – June 2005
References:
G retchen Crady 815-***-**** (Supervising Agent – American Income Life Insurance Company)
Kristi Jones
Jessica Anthis 815-***-**** (Personal Banker Supervisor – APAC)
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