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Customer Service Quality Assurance

Location:
United States
Posted:
March 31, 2014

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Resume:

George A. Robinson

**** ******** ****** **.

Gainesville, GA 30501

678-***-****

**************@*******.***

Professional Experience

Baldor-Reliance Electric 04/2010-11/2013

* Responsible for fixture and tool set-up, offset correction, specification and quality assurance, machine

up-keep, and full operation of You Ji 800 and 1000mm vertical turning centers

* Responsible for plate-fixture and tool set-up, offset correction, program changes, specification and

quality assurance, machine up-keep, and operation of Mori Seiki NH6000 Horizontal Drill and Bore Center

* Responsible for plate-fixture and tool set-up, offset correction, program changes, specification and

quality assurance, machine up-keep, and operation of Mori Seiki NH8000 Horizontal Drill and Bore Center

* Utilize Kanban and other manufacturing MES systems to locate blueprints, work orders, order

scheduling, and record quality specifications on parts manufactured.

* Use of MES/Kanban to pull parts and Materials

* Use of MES/Kanban to acquire material location and documentation

* Pull Required Parts from inventory by use of Materials list and Sales orders

* Use of Kanban to acquire drawings and blueprints of Materials to be assembled

* Use of Hand and Power/Pneumatic tools to Assemble motors

* Use of measuring devices to check Quality of Machined Parts

* Use of MES to Allocate and Pull Order specific materials

* Use of Forklift to pull order materials, empty hoppers, and Stage for building

* Use of Paint gun for Primer and Painting of Motors

* Use of Rotor Lathe to Mill Rotors to specs

* Heating Bearings/Races for Rotating Shaft Assembly

* Follow Work Orders to insert Coils into Motor Frames

* Completing 5S and 6S Check Sheets for area of work

* Operate Horizontal/Vertical Milling and Turning Machines

* Perform CNC/Machining functions (Programming, Tool Setting, Offsets, and Quality)

Lanier Flight Center (part-time) 10/2009-05/2010

* Organizing Customer Accounts

* Documenting Certificates and records for student and

customer accounts

* Fueling Aircrafts

* Taxiing Aircrafts

* Maintaining Aircrafts (oil and non-certified service)

* Line services (luggage, shuttle etc.)

* Providing weather updates and Flight information

for Instructors and Customers

* Dispatching and checking in of Flights

* Scheduling of training sessions

* Customer Service

Advance Auto Parts (part-time) 03/2008-11/2009

* Perform Key Holder/Store Opening/closing procedures

* Count drawers and safe

* Maintained Piece Count and Inventory

* Organizing and Sorting of Parts and Tools

* Customer Service and Sales Services

* Attend Sales/Marketing meetings (district)

* Maintain store appearance and Organize Stock

Wm. WRIGLEY Jr. Co. 02/2006-02/2008

* Operate an Industrial Mixing Machine to company Reqs

* Program Mixer to correct, agitation, weight, RPMS, temperature, time

* Operate Automated Vacuum Delivery System

* Program Delivery System for Batch Specs

* Perform PMs on Manufacturing Equipment

* Operate a Roller/Dial sheeting Machine

* Cross-train new employees in the departments of Manufacturing/Processing.

* Cross-train new employees on SAP Warehouse Operations

* Perform Material Data Entry into SAP Inventory

* Perform Work Order Updates and Order Filing through SAP Real Time

* Perform SAP functions to control all Warehouse functions.

* Work in a Team environment to obtain production, Quality, and Safety goals.

* Operate Forklift (Stand-up, Electric, EE, Gas etc.)

Indalex Aluminum Solutions 05/2005-11/2006

* Operate a 48000lb. Extrusion Press to quality specifications using required procedures.

* Use of Quality control methods to reduce internal scrap and increase production.

* Use of AS400QA to obtain special instructions and red flags of certain materials with low product

recovery.

* Used AS400QA to view tolerances and enter measurements of manufactured materials.

* Operated SCS program functions to calculate extrusion run-out length by applying required math skills.

* Operated various measuring devices such as: Calipers, micrometers, gauge blocks, go/no-go gauges,

levels, and squares.

* Perform Scheduled PMs, check-sheets, Pneu-Hydr-Elec-Check

* View/ Read CAD drawings of dies to obtain tolerances to be measured and checked.

* Quality testing of Extruded Aluminum in lab and bench testing including:

Chemical (GDS) Metallographic and Mechanical Testing

* Create Engineering Overviews, Flag Documents, adjust CAD documents

* Coordinate with Supervisor and Engineers on Material Qualities and pre-run procedures

* Attended monthly production and safety meetings.

* Attended bi-weekly Metallurgy classes.

Patriot Technologies (part-time) 04/2004-12/2006

* Utilize CAD for design and development of Consumer CNC Routers

* Design and troubleshoot scenarios for gantry, motor drives, X Y Z axis stability

* Design, engineer and Assemble Frame systems

* Assemble, Wire, Set-up, and perform system tests on unit

* Program sub-routines, Modal perimeters, and perform finished product inspections

Delton-Smith Inc. 01/2000-03/2004

* Programming, operation, and set-up of Fadal 1A Shift Pallet multi-drilling station for rotor drilling

* Operation of Mazak 1100 for horizontal turning of billet pulleys

* Programming and operation of Okuma 8 for horizontal milling of piston heads

* Operation of Manual Lathe for misc. turning of shafts, valves, pistons, and crank-sets

* Operation of Manual Drill press for Throttle body, intake, and misc. drilling

* Operation of Brake-Press for fabrication of sheet metal

Accomplishments

* Prime* Metallurgy Certificate

* OSHA Chemical Hazard Safety Course

* Food and Drug Material Handling Safety Course

* Emergency First Responder, First Aid Course

* EE Class Industrial Truck Course

* Electrical, Hydraulics, Mechanical Systems Course

* Six Sigma White Belt Certification

Personal/Interests

Stepson (14) Daughter (2) Adopted Niece (4)

Guitarist/Vocals

Member of Golden Wings Flight Club,

Private Pilot License in General Aviation

Mechanical Engineering

Machine Shop, Fabrication, Auto Mechanic

Astronomy & Custom Built Telescopes

Home Built Routers

Education

Utah Valley University Penn Foster

Orem, Utah Scottsdale, AZ

BS Aviation Science Associates Engineering Technology

Johnson High School class of 1999 Vocation: Technology

Professional References

Matthew Smith 678-***-**** Baldor/Supervisor Machining

Rick Williamson 678-***-**** Baldor/Supervisor Assembly

Barry Roberts 770-***-**** Baldor/Sr. Engineer CNC Programming



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