Customer Service Manager

KELLY GIVENS

T

**** ********* ***., ********, ** 44107

216-***-**** ~ *********@*****.***

SUMMARY QUALIFICATIONS

OF

Ambitious, mature and well-educated leader seeking an entry-level administrative or business

opportunity.

Bachelor’s in Business Administration from Texas A&M University .

Strong background working in high-pressure, people-facing environments as well as managing

others.

A quick learner with an outstanding ability to consistently meet or exceed individual and team

goals.

Solid track record of hiring and training associates to provide exceptional customer service.

Demonstrated problem solver, with the ability to successfully resolve employee-management

conflicts.

Experienced overseeing the purchase of necessary supplies and equipment as well as end of

the day deposits, work acceptance forms, maintenance requests, background checks, and

preparing leases .

Stellar communication, organizational, multi-tasking and time management skills.

Excellent ability to work well independently or as part of a larger team.

Proficient with Microsoft Office suite,Quickbooks,Dispatching, Encompass, Real Page, Level

One, and Safe Rent; Oracle; and major office equipment, including printers and scanners.

Proven ability to type 40 words per minute.

AREAS EXPERTISE

OF

TILA ECOA

Customer Service

RESPA Data Processing

Problem Solving

EDUCATION

Bachelor’s in Business Administration, graduated in August 2011 with a 3.0 GPA

Texas A&M University, Killeen, TX

Associate of Applied Sciences, Business major, graduated in May 2010 with a 3.0 GPA

Central Texas College, Killeen, TX

WORK HISTORY

Mr Appliance-Parma, OH

Current

Office Manager

Nations Lending Corporation-Parma, OH

Feb- June 2013

JR BANKER/LOAN OFFICER ASSITANT

Burton Carol Management-Lakewood, OH

2012-Present

LEASING PROFESSIONAL/PROPERTY MANAGER

Smien Construction and Property Management- Killeen, Tx

2008-2012

CO-OWNER/OFFICE MANAGER

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