Customer Service Manager

Harpreet Dhami 778-***-****

***** ********* *****, ******, ** V3S 5E1 **********@*******.***

Objective

To obtain a position of a Customer Service Representative with Apex.

Profile

Confident ambitious reliable individual with exceptional customer service,

communication and interpersonal skills. Proficient in Microsoft Word,

Excel, Map Point, Power Point, Project, Publisher, Share point workspace,

and Outlook web access. Appropriately handle emergencies, customer

complaints, employee or customer accidents and supervising all store

personnel in absence of Store Manager and 1st Assistant manager maintain a

high level of professionalism and customer service at all times. Able to

multi task and communicate effectively in fast paced work environment.

Fluent in English and Punjabi.

Work Experience

2013- 2014 Ardene Guildford Mall, Surrey, BC

Third key holder/Assistant Manager.

. Assisted customers with questions regarding inventory and sizing

. Putting weekly stock out on sales floor and re organizing

. Working on different projects within the store.

. Responsible for opening and closing store.

2012 - 2013 Safeway Sunshine Hills, Delta, BC

Person in Charge

. Performed checkout procedures including the proper handling of

customer groceries and operation of an electronically scanning cash

register to total customer's final bill

. Assisted the Store Manager and Assistant Manager in supervising all

store personnel in accordance with company policies and standards

. Assistanted in maintaining clean and safe work environment

. Responsible for ordering and receiving stock, replacing stock in

display areas as needed and counting out-of-stock product

. Responsible for completing close of day function in office

2011 - 2012 Tim Hortons Surrey Central, BC

Restaurant Team Member

. Greet customers, present menus, take orders, prepare orders with

positive energy

. Made recommendations and answer questions regarding food and beverages

. Performed store closing duties, including stocking, cleaning equipment

and space, cash out procedures

2010 - 2011 Winners, Inc. Surrey, BC

Cashier & Customer Service

. Provided customer service skills to customers as needed

. Assisted customers with questions regarding inventory and sizing

2008-2012 Smart Choices Learning Centre, Inc. Surrey, BC

Office Assistant

. Answered telephone calls and take messages

. Input computer data when required

. Computer skills, MS Office and Internet skills

Education

British Columbia Institute of Technology - Burnaby, BC 2014 - Present

. Currently enrolled Human Resource Management Certificate.

Enver Creek High School - Surrey, BC 2007 - 2011

. Graduate of grade 12

References available upon request

Contact this candidate