Customer Service Sales

Shanice Woods

College Graduate in Public Relations

**********@*****.***

Summary

Enthusiastic, customer-oriented and experienced sales representative seeking a position to use my extensive

skill by working within a progressive company that is looking to increase revenue.

Experience

Front Desk Agent at The Westin Resort & Spa

April 2012 - Present (2 years)

Ensuring that the check in and check out formalities of the guests and customers were fulfilled

properly

Monitoring monetary transactions for the resort front desk

Establishing and maintaining positive relationship with customers

Showing commitment to utmost customer satisfaction

Maintaining secrecy in the hotel documentation and transactions

Hostess at The Olde Pink House

April 2012 - March 2013 (1 year)

Making them comfortable while they wait for their tables

• Recommending dishes to them before they order

• Making reservations and seating the guests accordingly

• Making sure that each table has a waiter attending to the guests

• Looking after the other employees of the restaurant and the managing them, this is also a part of their

job

• Look into the complaints made by the customers and see to it that they are rectified quickly

• Working closely with the management of the restaurant

• Liaising between the other employees and the management and acting as a mediator in case of a

dispute

• Training the inexperienced staff in hospitality

• Reporting about the everyday business of the restaurant to the management and bring to their notice if

any problem has arise

• Give creative inputs in the design of the restaurant

• Act as a way of communication between the kitchen and the restaurant staff

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Sales Associate at Macy's

July 2009 - July 2012 (3 years 1 month)

Assisted clients with purchasing of merchandise

• Organized store merchandise according to visual and store code

• Promoted store sales and managed money at registers

• Provided world class customer service

Intern at Savannah State University's Department of Marketing/Communications

January 2012 - May 2012 (5 months)

Created Press Releases, media advisories, etc for various university events

Conducted Research

Assisted in designing of brochures, invitations, powerpoints for campus advertisements

Conducted interviews & Created student profiles that were featured on University website

Assisted with on campus photo shoots

Student Worker at Savannah State University

May 2009 - August 2009 (4 months)

Organized files and documents of students

• Train new work student worker on ADP Training & practices

• Received all phone calls and messages for counselors

• Assured all office duties were handled

Sales Associate at Rack Room Shoes

July 2006 - April 2007 (10 months)

Supervisor Ken Hughes 912-***-****; Assisted clients with purchasing of merchandise

• Organized store merchandise according to visual and store code

• Promoted store sales and managed money at registers

• Provided world class customer service

Courses

Bachelor of Arts (B.A.), Mass

Communication/Media Studies

Savannah State University

communications research

Skills & Expertise

highly motivated to launch professional public

relations career. • Self-controll

Sales

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Social Media

Training

Customer Service

Hospitality

Management

Education

Savannah State University

Bachelor of Arts (B.A.), Mass Communication/Media Studies, 2007 - 2012

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Shanice Woods

College Graduate in Public Relations

**********@*****.***

Contact Shanice on LinkedIn

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Contact this candidate