Customer Service Sales

Donna M. Smith

*** ***** **** ***** ******, Freeport, NY 11520

516-***-**** E-Mail: *********@*****.***

.ADMINISTRATIVE . CUSTOMER SERVICE . OFFICE MANAGER . BOOKKEEPING .

A highly motivated professional in pursuit of a stimulating career

opportunity that will leverage my

extensive computer knowledge, office management experience, reliability and

motivation for success.

EXPERIENCE

Island Arbitration Mediation - Mineola, NY December 2007

- May 2011 Administrator/Sales Support

. Coordinated meetings and travel arrangements for the firms Partners.

. Scheduled arbitrations and conferences with Judges, attorneys and

insurance companies.

. Responsible to support the sales with congregating information to assist

with obtaining leads on prospective clients and closing deals.

. Performed administrative duties including but not limited to e-mail and

clientele correspondence.

Yellow Book USA - Uniondale, NY

March 1991 - Nov ember 2006

Commercial Collections Coordinator

. Contacted customers to collect past due balances from 45-180 days past

due accounts.

. Negotiated payment arrangements and informed customers of policies and

procedures.

. Generated invoices and recommend delinquent accounts aged beyond 190 days

to the Final Demand Collections Department and outside collection

agencies.

. Assisted Account Executives and sales staff with account inquiries.

Sheldon J. Gerver, Attorney at Law - Baldwin, NY

August 1988 - March 1991

Legal Assistant

. Assisted council with daily office operations.

. Arranged consultations for perspective clientele.

. Debt collections on outstanding receivables.

SKO Brenner American - Oceanside, NY

July 1986 - August 1988

Clerical Supervisor

. Supervised Support Staff.

. Managed and maintained client records and database.

. Reviewed documentation to ensure data entry operators accurately updated

files.

. Provided administrative and clerical support to all departments.

SKILLS Specialties include: Microsoft Word, Excel, Access, PowerPoint,

Outlook, QuickBooks, Bookkeeping, E-mail and Internet

EDUCATION Hunter Business School - Levittown, NY

Computerized Career Skills Diploma 2007

. References available upon request .

Contact this candidate