Customer Service High School

ELLEN M. HONE – **** E. Valley Vista Drive, Scottsdale, AZ. 85250 email: *****@***.***

Home Phone: 480-***-**** - Mobile Phone: 602-***-****

SPECIAL TALENTS: Excellent listening skills, uncovering needs, “can-do” attitude, reliability, solving problems,

many

“Customer Service Awards” for exceptional customer service skills from various companies over

the years. Entire career encompasses small - business ownership, sales, esthetics and customer

service. I am also an accomplished speaker on beauty and esthetics.

EXPERIENCE: 11/12 – Present – Outbound/Inbound – Enrollment Specialist for the Women’s-Children’s

Health

Division of ALERE, Inc., an international healthcare company – duties included enrolling female

patients into the prenatal program and setting up contact appointments for disease management

health advisors and patient case managers.

7150 E Camelback Rd, Ste. 400, Scottsdale AZ 85250 – Corporate: 781-***-**** (Waltham, Ma)

Supervisor: Coby Archer – Scottsdale Office

05/12 – 10/12 – Outbound - employed in a temp to perm position with COMPASS CLEANING

SOLUTIONS in business development setting appointments with prospects and acting as liaison

between client and sales force.

2821 S. 35 St. Phoenix, AZ. 85034 602-***-**** – Supervisor: Cheri Derryberry, CEO

02/08 – 06/10 – Inbound – employed with LIFELOCK, INC. as a member services agent enrolling

new

members, and solving problems, including mediation calls with financial institutions, collection

agencies, medical facilities, retailers and other businesses.

60 E Rio Salado Pkwy. Ste. 400, Tempe, AZ 85281 602-***-**** Supervisor: Debbie Bedient

02/06/11/07 – Outbound/Inbound – employed with NATIONAL WATER CONSULTANTS, as a

business development representative setting appointments for technicians to perform water

tests for new homeowners to encourage the purchase of water treatment systems for the home.

4547 N. 32 St. Ste. 115, Phoenix, AZ 85018 602-***-**** Supervisor: Michael Ross, President

All previous positions were self-employed as a real estate agent and small business owner .

EDUCATION & High School Graduate – East Rockaway High School – East Rockaway, New York

CERTIFICATIONS Adelphi School of Business – Mineola, NY – Legal and Court Reporting – 1 yr. course

REALTOR - Arizona Real Estate License – GRI Designation – January 2000

Bellevue College of Beauty and Esthetics – Bellevue Wa. – June 1983

National Laser Institute – Scottsdale, AZ – AZ Laser Certification – August 2011

TOASTMASTER’S INTERNATIONAL –CTM and ATM Designations – October 1998

Esthetics Diploma – Esthetic Certifications for U.S and London, England – June 1984

References Available Upon Request

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