Information technology, projects administrative assistant supply chain
Resume:
Tangelia Reed
**** ********** ****** . *******-*****, NC 27107 . **********@*****.*** .
Project Coordinator Professional
Accomplished IT professional experienced in coordinating a wide range of
system development, networking and program management projects. Plus 20
years of progressive experience in business administration and 7 years of
IT support with recognized strengths in coordinating, problem-solving,
trouble-shooting and planning/implementing proactive procedures for
systems. Superior working knowledge of business/IT system development,
ability to train, motivates, and supervises employees at all levels.
Develop disaster recovery plans, conducted audits, processed documentation
and maintained/updated accurate inventories. Possess solid computer skills
working with Microsoft Office, Windows and Mac systems.
PROFESSIONAL EXPERIENCE
Triad ABC Store, Winston-Salem, North Carolina
Sales Associate, 10/2013 - Present
Performs public contact work with the selling and enforcing of alcoholic
beverage laws, rules and regulations in assigned stores.
Key Achievements:
. Responsible for assisting with inventory and stocking, waiting on the
public, operating an automated cashiering system and helping maintain
and keep the facilities clean and presentable.
MBA CSI, North Carolina
Contract Administrative Assistant, 07/2013
Compared real estate leases with data in system and made corrections as
needed.
Key Achievements:
. Assisted in data clean-up for leasing department.
Winston-Salem State University, Winston-Salem, North Carolina
Site Manager, 03/2006-2/2013
Managed and scheduled workshops for video teleconferencing site.
Lead for team site members for marketing campaigns through cold calling and
social media sites to improve the brand image and to establish new
marketing channels. Researched and interviewed qualified workshop
presenters. Managed website and promote events through on-line
registration site.
Key Achievements:
. Performed administrative functions required to support the program
including meeting participation, reporting, application support and
other such functions such as event planning, speaking at public
engagements to market events and participated in workshop development.
. Provided maintenance for video-conferencing equipment and trouble-
shoot at partners and on-site.
. Acted as a primary representative and liaison for projects between
NCCU School of Law and the program participants.
. Supervised student workers and maintained their schedules.
Project/Training Coordinator
Coordinated and assisted project activities for networking, application
development, academic technology and other IT departments. Provided the
faculty and staff members with consultations, resources and workshops to
enhance instruction and technology in the classroom.
Key Achievements:
. Coordinated and managed office services such as purchasing supplies
and equipment in accounting system, arranged travel and maintained
inventory system and files.
. Managed the project resource calendar and scheduled project meetings.
Prepared workflow test cycles in the SharePoint system and tested
scripts.
. Conducted research, compiled data, and prepared papers for
consideration and presentation for directors.
. Provided support for wireless technology. Supervised team for
installation of wireless access points (APs). Assisted network team
in installing servers and scheduled telephone and cable installations.
. Coordinated and scheduled activities for IT audit, disaster recovery
and business continuity plans.
. System administrator for website content management system, SharePoint
services, disaster recovery system, training and reservations systems
and other third-party web-based systems. Assisted with Blackboard
administrator's duties.
. Provided technical support and workshop trainings for faculty and
staff on Blackboard 9.1, Windows 7 and Microsoft 2010.
. Developed training materials and created tutorials.
. Supervised student workers and maintained their schedules.
. Supervised consultants within a network team environment with the
installation of Access Points and to ensure data center switches were
configured to support infrastructure availability and performance
requirements for wireless upgrade. Reviewed logs to identify
suspicious/non-compliant network activities, investigated and reported
incidents. Worked with faculty, staff and labs to troubleshoot
wireless connectivity issues.
. Tracked software customization, defects and issues on SDLC for
workflows.
. Monitored vendor's maintenance contracts and SOW agreements for risk
assessments.
. Researched ITIL v3 best practices and consulted application
development team with software selection and upgrade for monitoring
cloud computing student services.
BOS Staffing, Winston-Salem, North Carolina
Documentation Specialist, 06/2005-03/2006
Prepared and edited policies and procedures for BB&T Bank's Intranet site.
. Edited documentation prepared and uploaded documents onto company
Intranet.
Kelly Service, High Point and Winston-Salem, North Carolina
Administrative Assistant, 04/2004-06/2005
Performed general office and administration duties for purchasing and
shipping and & receiving departments at Piedmont Triad International
Airport.
. Typed memos, letters and contracts for purchasing department. Answered
telephones and directed the calls to staff.
. Processed and coordinated paperwork for shipping & receiving
department
. Designed forms for company Intranet using web design tool.
Wireless Technician
Worked at SunCom' Wireless Store (acquired by T-Mobile) providing customer
service for migration.
Key Achievements:
. Migrated AT&T cellular phones to SunCom Wireless.
. Assisted customers with cell phone services.
Program Coordinator
Coordinated schedules for seminars and conferences with hotel personnel and
main office. The events were set-up for PESI Healthcare or National
Seminar Training Company.
Key Achievements:
. Coordinated with hotels room set-up, scheduling of food and delivery of
materials.
. Organized packets for participants.
. Processed attendee and collected fees.
. Completed paper work for participants and sent completed paper work and
checks to main office.
IT Security Technician
Worked in the IT Security Department at Pepsi' Bottling Ventures Company.
Key Achievements:
. Prepared and uploaded policy and procedures documentation on company
Intranet.
. Performed maintenance on SAP databases creating and terminating accounts.
. Tested scripts.
EDUCATION AND CREDENTIALS
Supply Chain Management Graduate Certificate (2011 - current) . North
Carolina University of Greensboro, Greensboro, North Carolina
Courses
Project Management
Contracts & Negotiations
Supply Change Logistics Management
E-commerce Supply Chain
Global Supply Chain
Bachelor of Science, Management Information Systems . 2006 . High Point
University, High Point, North Carolina
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