Customer Service Sales

S usan M. Quagliato E mail: *******@*****.*** 702-***-****

Career Objective:

To obtain a position with an organization that will allow me to utilize my skills to their fullest and

p rovide me with responsibilities and opportunities for personal and professional growth and

development.

Summary of Qualifications:

• A self-starter; goal and detailed oriented; ability to work with no supervision ; a lways geared

towards efficiency

• A “take charge” individual who will get the job done and knows how to prioritize; skilled at multi-

tasking

• Excellent customer service skills and quick problem solving ability.

• Computer experience includes M icrosoft Office, Laser Pro, Quickbooks,

E xperience:

7/12-10/13 RoundPoint Mortgage Processing Support Specialist

• Accomplished exceptional customer service by answering 200+ companywide emails, daily, through

Outlook.

• Loan file set-up such as uploading, reviewing and organizing Borrower’s supporting documents

according to office policy, while maintaining the strictest confidentiality.

• Order and retrieve 3rd party services such as appraisals, t i tle, tax t ranscripts, HOI and HOA certs.

• Assisting Loan Officers and Sales Managers with appraisal issues.

• Welcome call and Interfacing with borrows during preliminary processing stages.

R eason for leaving: Company downsized and moved all operations to NC.

01/12- 7/12 AppleOne/Wells Fargo Loan Document Specialist (Temp)

• Excellent percentages for quality and quantity in conditioning and approving FHA/VA loan

documents for purchase using a 200 point checklist. Request further documentation from Lenders

for loan approvals.

Reason for leaving: Accepted position at RoundPoint Mortgage.

9/08 – 11/10 Volt/FD IC Receiver for Silver State Bank Special Assets

• Ordering and t racking Phase I reports and appraisals for all assets.

• Worked with Asset Officers in gathering information needed for Case Memorandums and

Foreclosures cases such as running credit reports, asset searches, researching bankruptcy filings,

and updating the Short Form for Foreclosure cases. Creating various spreadsheets to t rack

Foreclosures, Phase I, taxes, etc.

• Prepare and scan approved cases for Case Management.

• Notary Public

R eason for leaving: Assignment ended.

08/04 – 9/08 Silver State Bank, Henderson, NV (Dissolved) Special Assets/Sr. Lending Asst I I

• Prepared loan documents which included commercial loans (Real Estate, R/E Construction,

vehicles and UCC’s) and Consumer loans (Home Equity LOC’s, vehicles, CD secured and

u nsecured) using Laser Pro computer system.

• Order preliminary ti t le reports, UCC searches, f lood determinations and appraisals.

• Closed loans and disbursed funds for borrowers including Construction Voucher Control

• Prepared daily, weekly and monthly reports including NSF, Suspense, GL Accounts, Loan Pipeline,

Watchlists, Past Dues, Charge-offs and Recoveries, Non-accruals and Construction inventory

• Approved and t racked all collateral insurance; prepared monthly t racking reports for all Loan

O fficers.

• Prepared investor spreadsheets for loan sales. Communicated with investors/brokers regarding

loan sales and properties. Participated in the SBA liquidations and re-purchase of guaranteed

loans.

• Tracked R/E taxes, HOA dues, etc. for REO properties.

R eason for leaving: Silver State Bank dissolved.

9/01 – 7/03 Morgan & Associates, I nc. (Title Company), Noblesville, I N Closing Coordinator/

J unior Closer

• Prepared closing documents for closing agents such as ordering all mortgage pay-offs, property

l iens, judgments, property taxes, HOA dues and utili ties.

• Prepared mortgages, deeds and disclosures for all recordings.

• Assisted Senior Closer with closings when needed.

• Worked closely with Realtors, Sales Reps and clients to assure closings ran smoothly and

efficiently.

R eason for leaving: Relocated family to Las Vegas, NV

Contact this candidate