Customer Service Manager
Resume:
Paulette Diggs
Humble, TX 77338 **.*****@*****.***
OBJECTIVE
My objective is to continue to aim to challenge myself in a faster paced environment with room
for growth. I strive to utilize my skills in Document Specialist Customer Service, Accounting and
Management positions. I have acquired in my previous ventures to contribute to my future
employment.
RELATED EXPERIENCES
• Scanning
• Document Specialist
• Staff Supervision
• Highly motivated, assertive and goal-oriented.
• Proficient in Microsoft Word, Excel, Email, and 10-key
• Excellent in oral and written communication skills with effective organizational and
interpersonal abilities.
• Ability to do multiple tasks and work tremendously with others.
EDUCATION
Ultimate Medical Academy
April 2013 - Present
Elaine P Nunez Community College
Aug 1997 – May 1998
Joseph S Clark Sr High School
Graduate of 1997
Diploma
PROFESSIONAL EXPERIENCE
4/2003 – Present Ricoh Management Services – Senior Onsite Document Specialist/ Field
Service Specialist.
• Handled data entry, scanning, copying, duplicating CDs and DVDs, Data transfers, book
keeping and clerical jobs. Review, coding and entering in necessary invoices.
• Produce a variety of financial reports and legal documents on a daily basis. And conduct
Purchase orders from different vendors. I was accurate and timely with entering of
invoices, scanning, and maintaining the term of the assignment.
• Assisted Manager on completion and maintenance assignments. Responsible for
negotiating assignments with vendors and clients. Reconciled legal documents scan daily
into main database.
• Effectively handled customer issues, performed office tasks and filing.
12/2001 - 4/2003 Popeye’s AFC & Franchise - Shift Manager
Cleaned and prepared food for customers
Performed routine register maintenance and related duties as assigned by manager
Set-up, prepare food and clean-up
Oversee of employees performing their job to the best of their knowledge.
Balanced cash drawers and cash pulls on a daily basis
REFERENCE AVAILABLE UPON REQUEST
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