Project Manager Management
Resume:
Nav Madhwan
South San Francisco, CA 94080
Phone: 650-***-****
Cell:650-***-****
Email: ********@*******.***
Summary: 10+ years experience in I.T support and windows systems
administration arena along with Program management skills. I also have
experience in working with mid-range server's (IBM - iSeries systems). I am
looking to obtain a challenging position as an I.T Administrator at a
growth-oriented firm, which will allow me to utilize my skills, experience
which will give me a chance to acquire new abilities.
Experience: I.T Support Consultant- I.T Infrastructure and Application -
Techvision Group,
South San Francisco CA
September 2013 - Current
. Windows System Administration (A.D, user add/delete, DNS,
DHCP, GPO, Terminal Services, manage printers)
. Configure systems for users which included desktops,
laptops and tablets
. End User Support
. MAC support
. Exchange support
. EFI Radius support
. ESXi administration
. Managing 24/7 Offshore Team
. Managing Fresh desk (Help desk) ticket's
. Documenting New Procedures
. Creating System diagrams using Visio
. Vendor relations
. Managing I.T projects/Upgrades
Program Manager IBM WebSphere Education - IBM Software Group,
Foster City CA
July 2009 - July 2013
. Program Manager for over-seeing and running 2 programs (WBP-
TP and GBS) which generates over 1 million in revenue
yearly including Business Partners and IBM Global Services
. Creating and upgrading VmWare image's and installing
WebSphere software to be used for ILO's/SPVC's
. Provide support for Canada classes (i.e. schedule classes,
daily ILO confirmation, Student Notifications)
. Compile weekly WebSphere education newsletter and have it
distributed to customers (internal and external)
. Create monthly WebSphere education newsletter for US and
Canada (HTML)
. Submit curriculum page updates and ensure all content is
correct on the website
. Performing cost/recovery and submitting the accurate cost
analysis to the FA
. Marketing by sending WinWire congratulations and try to get
leads for ILO/SPVC
. Project Manager for moving all our 100+ department servers
and PC's to a new location including machine, server setup
and networks in the new Bay Area Lab
. Supervisor of two interns and one contractor
. Curriculum Testing/Development
. Upgrading Course materials and software for clients
I.T Administrator IBM WebSphere Education - IBM Software Group,
Foster City CA
August 2006 - July 2009
. Windows Systems administration (W2k3, W2k8) Active
Directory, Security, Backup, Apars/Patches, User
Authentication Scan, TCP/IP Scan, Upgrades
. Configure systems for users which included desktops,
laptops and tablets
. Build and deploy servers for the WebSphere Education
Department
. Virtualization, VMWare workstation, ESXi
. Internal Education Portal website maintenance
. E-learning Citrix Support
. Planned and coordinated our Server Enterprise move from
Burlingame location to the Foster City location
. Ordering new machines and servers for the Bay Area Lab
Internship Curriculum Tester IBM WebSphere Education - IBM
Software Group,
Burlingame CA
July 2004 - August 2006
. Developed course materials for IBM WebSphere Business
Integration Connect, Monitor, Workbench and Modeler.
. Performed Q.A. testing on developed WebSphere Business
Integration course materials.
. Administer department DHCP, Citrix, HTTP, and file servers.
. Re-imaged classroom and development machines using Norton
Ghost.
. Windows Systems administration
. Attended Curriculum Development Training workshop - January
2005
Computer Systems Specialist
San Francisco State University,
San Francisco CA
September 2002 - June 2004
. Managed and monitored the departmental file server
. Managed and scheduled weekly backup on each server
. Provided support on each employee's workstation
. Restored and re-installed operating system and
applications on each employee's workstation
. Monitored incoming and outgoing network traffic and
blocked known spammers and viruses
. Troubleshoot any desktop or network problems users might
have
. Website Maintenance
. VmWare Workstation/Player
AS/400 Systems Operator
Sharper Image,
San Francisco CA
January 2001 - July 2001
. Responsible for daily operational activities on the
mainframe AS/400
. Weekly and daily backup (e.g. full system, save change
objects, daily backup, save library)
. Submit and monitor batch jobs
. Monitor the system (i.e. system status, monitor devices,
monitor jobs)
. Monitor the TSI dynamo console and website
. Provide desktop support for users
AS/400 Systems Operator
Benefit Consultants Inc,
San Carlos, CA
September 1997 - August 2000
. Responsible for daily operational activities including
billing and Electronic Fund Transfers (E.F.T)
. Monitor jobs and system
. Perform daily and weekly saves (e.g. save change
objects, save journal, and full system backup (opt.21)
. Order PTF's and installing them as required along with
Cumulative Packages
. Assist in hardware and software maintenance
. IPL the system as required.
. DASD (disk) upgrade
. Managed inventory level and employees schedule
Education: B.S., Computer Science
Minor: Mathematics
College of Science, California State University, San
Francisco, May 2005
Certification: As/400 Systems Operator - 2000
WebSphere BI Server - Impelmenting ICS and toolset - 2004
Curriculum Development Bootcamp - 2005
Business Integration with WebSphere - 2005
IBM Business Process Manager V. 6.0 - 2006
Administration of WebSphere Application Server V.6.0.2 -
2007
IBM WebSphere Transformation Extender V8.1 Fundamentals -
2007
Project Management Orientation - 2007
Project Management Fundamentals - 2007
Project Planning - 2007
South San Francisco Police Citizens Academy - 2013
PMP and MCP Certification currently in process at City
College SF - 2014
Skills: Operating Systems: Windows 8,7, XP, W2k12, W2k8 R2,
2003/2000 Server, RH Linux, MAC Os. X
Languages: Fluent in English, Hindi and conversant spanish
Availability: Open
References: Available upon request.
Contact this candidate