Customer Service Quality Control
Resume:
Fulexia D. Wilkens
*** ****** ****, ********* ** 30238 Phone: 404-***-**** **************@*****.***
OBJECTIVE
Highly motivated business professional seeking a position which requires exceptional leadership skills, team
work capabilities, and exceptional communication skills to create a work environment that is not only
challenging but rewarding as well.
EMPLOYMENT HISTORY
SourceCorp, Forest Park, GA Mail Sorter 11/2012 present
Determine the good healthcare claims from the bad healthcare claims.
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Remove staples before sorting the claims.
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Make copies of the small documents and sort them accordingly.
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Remove claims from the envelope with an envelope opener.
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Employment Ptnrs Inc., Clermont, FL Quality Control Specialist 07/2010 – 08/2012
Worked for Daybreak Irrigation, determined each customer requirements via incoming phone and
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email.
Opened closed cash registers, performed responsibilities like money counting, untying charge slips,
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vouchers & coupons, balancing cash drawer, and made deposits.
Maintained knowledge of existing sales promotions, policies concerning payments and trades, and the
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security practices.
Calculated sales costs, total buys and received and processed cash payments and credit payments.
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Maintained details related to each sales.
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Observed and recognized security threats and thefts, and identified how to stop or manage such
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situations.
McDonalds, Clermont, FL – Shift Supervisor 05/2008 – 07/2010
Maintained high standards of customer service during high volume, fast paced operations
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Communicated clearly and positively with coworkers and management
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Mastered point of service (POS) computer system for automated order taking
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Handled currency and credit transactions quickly and accurately
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Followed procedures for safe food preparation, assembly, and presentation
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Assisted management with inventory control and stock ordering
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Built loyal clientele through friendly interactions and consistent appreciation
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Resolved complaints promptly and professionally
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Cross trained and coordinated scheduling with team members to ensure seamless service
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Took initiative to find extra tasks when scheduled duties were completed
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Fulexia D. Wilkens Page 2
Tech Packaging, Orlando, FL – Package Handler 05/2007 – 06/2007
Worked for UPS in weekly rotational shifts with an excellent attendance record
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Completed production targets within deadlines
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Attended various quality control workshops as a part of the work and tried applying those principles for
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production jobs
Provided suggestions to the team supervisor to raise the output of the team as a whole
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Quality Inn Suites, Orlando, FL – Housekeeper
11/2006 – 1/2007
Responsible to maintain the housekeeping daily activities.
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Vacuum all rooms including behind furniture clean carper, dusts and cleaning bathrooms.
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Maintained list of vacancy rooms ready to clean.
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Ensured clean uniforms and maintain positive working relationships to the guests.
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Ensured standards of guest rooms.
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Solved guest problems to exceed customer expectations.
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Provided training to new employees, given monthly safety training, and effectively preventing injuries.
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Communicated effectively with all hotel departments for all guests.
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EDUCATION
08/2010 University of Phoenix, Associate degree Healthcare Administration
04/2008 Everest University, Medical Assistant (Currently Attending)
05/2004 Gentry High School, Diploma
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