Customer Service Manager
Resume:
Sharon A. Johnson
Texas 75232
972-***-**** **********@*******.***
SUMMARY
An adaptable and results oriented accounting professional with over seven years’ of
extensive, concentrated accounts receivable experience; 20 years of customer
service and 15 years in data entry. Strong problem solving and critical thinking
skills, detail oriented, and possess the ability to prioritize work.
EXPERIENCE
Tuesday Morning Corporate/ February 2006 Present
Purchasing/ Account Receivable
Receive all incoming customer invoices and interoffice mail; manage, file and
document all invoice updates via Excel spread sheets.
Prepare invoices for payment, Provide supporting documentation of billed items,
route to purchasing director for approval and signature.
Data entry of all request received from regional manager as, well as uniform
request, though PO Manager DOS database.
Gather data from invoices that have not been received by vendors; Contact
vendors by phone or e mail on invoices that are past due
Reconciling invoices with payment that have been sent out and assisting with
printing and mailing of statements
Warehouse Supply Clerk October 2009 Present
Preparing for shipping, verifying and printing supply orders submitted from
stores
Schedule delivery appointments to be received to the warehouse
Contact dispatch to arrange for trailers to be picked up or drop off
Alliance Data/ May 2005 February 2006
Customer Service Representative
Take incoming calls, from customer as well as apartment managers’, assisting with
billing inquires, account balance, payment arrangement, and credit extension.
Collect on overdue account, process payments via electronic check, credit card thru
electronic payment system Choice pay, and send out reconnection orders. Process
electronic check and credit card deposits
Federal Management System/ July 2000 March 2005
Staff Accountant Assistant
Generated weekly reports for online travel payments, thru Oracle for Travel
Manager and Desktop, as well as monthly reports for the US Treasury IPAC'S online
payments and ULO (unobligated funds).
Researched discrepancies payments that were made online and out of balance with
US Treasury.
Daily data entry of travel voucher, Collected debit vouchers returned from the
Federal Reserve Bank.
Education South Oak cliff High school, Certified Inbound Credit and Collection
Training, Customer Service Plus
Computer Skills Microsoft Word, Excel, Internet, Microsoft Outlook, ERCOT Web
Portal, MS DOS Purchase Manager, Peace Energy Software, Window 2000, Lotus cc
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