Customer Service/ Administrative Assistant

CYNTHIA FREY

*** ********* ** ****: 973-***-****

Wylie, TX 75098 ********@*****.***

Reliable self-starter who adapts easily to all working environments. Exceptional communication and interpersonal skills,

problem solving skills and experience working with

confidential information in a fast paced environment.

Career Summary

Distributor Support – AdvoCare International Plano, TX 2011 to 2014

Help Desk/ Distributor Support and Administrative tasks as assigned.

• Provide support including account analysis, website support, and product information.

• Work in will-call area placing and pulling orders for customers.

• Responsible for savings on shipping to APO/FPO clientele

Customer Service/Administrative Assistant – ShopHolyTea.com Gillette, WY/ Plano, TX 2009 to 2011

Customer Service and Administrative tasks as assigned.

• Provided Customer Service including product information.

• Packaging/ Order fulfillment.

• Maintained database and inventory.

• Provided input for marketing and prepared and sent marketing emails.

• Prepared checks for vendors and payroll.

Administrative Assistant – Peabody Energy (Manpower, Inc.) Gillette, WY 2009 to 2010

Complete complex administrative tasks in support of Leadership staff.

• Administrative Assistant to 20+ leadership personnel.

• Compiled weekly and monthly reports in Excel and SAP.

• Maintained equipment maintenance records for all leadership sectors.

• Processed expense reports.

• Maintained annual tool reimbursement in Microsoft Access.

• Produced annual schedule calendar for mine workers (1200+ on 8 shifts).

• Assisted Human Resources with corrective actions, interviewing.

Insurance Recruiter / Consultant - Source America Consulting Parsippany, NJ 2004 to 2009

Oversee all aspects of business operations, client development and candidate placement for this contingency recruiting

firm specializing in the placement of insurance professionals for State Farm, Allstate, etc. Expanded network of

independent insurance agency clients securing fee agreements with more than 150 agencies located throughout 5-state

region.

• Coached clients to develop strong interviewing skills to facilitate the process of hiring qualified candidates.

• Developed pool of qualified candidates through prospecting and professional referrals.

• Qualified candidates through comprehensive telephone screening to comply with industry standards and client

requirements.

Education and Professional Credentials

Business Program –County College of Morris

Penn Foster – Medical Information Management

Collin County College – Medical Terminology 1, Computers in Health Care

Computer Skills

60WPM Keyboarding Speed

Microsoft Office (Outlook, Word, Excel), QuickBooks

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