Customer Service Sales
Resume:
DELANO D. SPENCER
**********@***.***
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PROFILE:
Have extensive experience in telemarketing, outside sales & customer service.
Great communication, interpersonal and customer service skills.
Attentive, vigilant & highly reliable individual.
Knowledge of reports, logs and other clerical functions.
DUTIES:
Made phone calls in order to encourage people to take political, product & food surveys.
Sold dictionaries door to door in businesses, providing direct delivery of product after purchase.
Sold newspaper subscriptions over the phone.
Assisted customers in obtaining debt reductions through mortgage refinancing plans.
Conferred with customers by telephone or in person to provide information about products and
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services, took and entered orders, canceled accounts, and obtained details of complaints.
Kept records of customer interactions or transactions, recorded details of inquiries, complaints
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or comments, as well as actions taken.
Determined charges for services requested, collected deposits or payments to arrange for
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billing.
Reviewed insurance policy terms to determine eligibility for coverage.
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Contacted customers to respond to inquiries or to notify them of claim investigation results or
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any planned adjustments.
Resolved customer service or billing complaints by performing activities such as exchanging
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merchandise, refunding money or adjusting bills.
EXPERIENCE:
Universal Survey Manhattan, NY
7/2012-1/2013
Primerica Financial Services Queens, NY
5/2002-5/2012
Fundamental Home Borrowing Mineola, NY
4/2000-3/2002
Times Ledger Newspaper Queens, NY
8/1997-3/1999
MILITARY: U.S. Army Medic / Honorable Discharge
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