Customer Service Sales

Ayesha Davis

Customer Service Representative

Seagoville, TX

************@*****.*** - 469-***-****

To obtain a challenging career in a position that will allow me to utilize my skills and training. I am confident

that my work experience and educational background have provided me with important social and personal

skills that will be an asset to your company.

WORK EXPERIENCE

Customer Service Representative

Connextions - October 2013 to February 2014

Inbound/Outbound calling

• Assisting customer with Health Care Reform

• Educating customers of new health care laws

• Assisting potential customers with knowledge of subsidies

• Providing basic information regarding accounts

• Provide customer assistance and/or follow up based upon specific needs/requests.

Teacher

Children's Safari Preschool - September 2012 to October 2013

Infant/Baby care giver

• Toddler/Young 2's teacher

• Organize toys and materials to ensure an arranged and tidy activity area

• Read to children and teach them easy painting, drawing, handcrafts, and songs

• Keep records of every child, including day by day observations and information regarding activities, meals

served, and medicine administered

• Establish routines and offer constructive guidance

Administrative Assistant

Hilton Direct - September 2007 to April 2012

Executive Assistant to the Assistant Managing Director of Sales

• Distribute leads to sales team in a timely manner.

• Schedule site inspections for new hires at Hilton Brand Hotels.

• Assist with the organization/set up of brand presentations via computer/LCD projector.

• Provide administrative support to 50+ sales personnel to include: entering/sending leads to hotels, telephone

or email follow up with hotel or customer to verify status of lead and update data in the sales system on lead

status/follow up.

• Provide customer assistance and/or follow up based upon specific needs/requests.

Production Manager

Copy Solutions LP - December 2003 to August 2007

Leadership and supervision of 10-12 employees.

• Production of confidential legal documents in hard copy form as well as TIFF, PDF, and IPRO digital formats

under high-pressure deadlines.

• Assisted the sales team with customer consultations to prepare goals/schedules for individual projects while

determining and directing appropriate pricing.

• Implemented Human Resource policies

• Maintained quality control to precise standards for documents that can win or lose a case for a law firm.

• Supervised mixed-media production as well as corporate marketing and human resource materials including

presentation boards, cd/dvd and bound books.

EDUCATION

New Horizons Computer Learning Center

Diploma

Barbara Manns High School

ADDITIONAL INFORMATION

Computer Skills

• Microsoft Office: Word, Excel & Outlook

• Internet Explorer

• People Soft

• Windows, XP, Vista

Additional Skills

• Strong work ethic

• Team Player

• Flexible, reliable and dependable hard-worker

• Motivated self-starter with a strong desire to learn

• Professional appearance, attitude and demeanor

Contact this candidate