Sales Manager

Tami Fredericks

**** ******** ***

Reseda CA ****5

253-***-**** cell

***************@*****.***

Clearpoint credit solutions

January 2013-March 2013

Title: Certified Credit Counselor

•Advocates consumer health through financial education.

•Reviews debt obligations including credit report analysis.

•Obtains a comprehensive overview of clients financial situation

•Assists clients w/ creating a spending plan

Tami's Catering

January 2010-2013

•Organize and Manage all Catering operations.

•Prepared and cooked four course meals, took orders, delivered meals during lunch; Catered to events in a professional and timely manner.

•Budgeting and establishing financial targets

•Negotiating contracts w/ customers, assessing their requirements and ensuring they are satisfied w/ service.

•Updated web site and Facebook page of weekly meals.

State of Washington - Temp

August 2009-January 2010

Dept. of Social and Health Services

Title: Financial Case Manager

•Conduct intensive interviews in a call center and face to face environment to determine eligibility for financial, medical, and food stamp benefits; analyzes written and oral information

•Obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances

•Explains program requirements and services available

•Ensures compliance with all relevant federal and state requirements

•Refers clients to both mandatory and optional services and to other agencies as required

•Authorizes necessary warrants, medical coupons, and food stamps

•Comply within Federal and State program requirements

•Perform additional special projects as requested

•Facilitate leadership and strategy deployment meetings

KEYBANK

August 2007- August 2009

Title: Operations Support Bilingual Dept

•Assist mass market consumer clients with account inquiries, servicing needs, and issue resolution

•Deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, courteous

•Build rapport, consult and strengthen client relationships while servicing client needs

•Research and provide verification and documentation of issues with resolution at client request

•Act as liaison for our clients to resolve issues by contacting other centers of expertise as needed

•Maintain thorough knowledge and understanding of Keybanks products and services

•Effectively educate clients on the features and benefits of Keybanks products and services

•Recognize implicitly-stated and explicitly-stated client needs and opportunities to offer additional or enhanced products and services

•Knowledgeably respond to and overcome client objections

•Act as peer partner to other Retail Sales through Service Associates

•Independently recognize and effectively act upon client retention opportunities

•Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate

•Refer clients to the appropriate internal sources as needed

•Meet and exceed sales, accuracy, and efficiency goals while contributing to the overall sales success of the team

•Adhere to established policies and procedures related to servicing, sales, regulatory compliance, quality, and sales client contact strategy

•Work collaboratively to achieve team, department, and line of business commitments

•Assist all Spanish clients by translation both written and oral communication

•Assist with Loans/lines of credit

•Assist with checking, savings accounts

•Maintain ongoing knowledge of computerized banking systems

MORTGAGE LOAN OFFICER June 2005-August 2007

ALKI MORTGAGE-Puyallup

THE LENDING CENTER-Tacoma

DESTINY MORTGAGE-Kent

•Cold Calling Prospects

•Loan Origination

•Ordering Appraisals and Comparable Checks for borrowers

•Build Relationship

•Consolidate Debt for customers

•Refinance and Home Purchase

•Scrub Credit for Clients

•Set-up face to face appointments with local clients

•Close loans

•Translate in Spanish

•Initiate and complete consumer and commercial loan applications

•Attend networking events to develop Center of Influences

•Establish and maintain client relations with potential clients

•Point of contact for all Spanish speaking clients

UNITED STATES ARMY

Aug 1999-Nov 2002

Title: Office Staff

•Manages cashiers

•Keep inventory of food

•Reconcile cash counts with computer count

Title: Food Service Specialists

•Prepared food for dining facility

•Develop daily menus

•Maintain cleanliness of daily facility

EDUCATION

Hocking Technical College

2003-2005

McClain High School

1995-1999

Pierce College Present

LANGUAGE

Fluent in Spanish, Sign Language

COMPUTER SKILLS

Microsoft Office, Internet, Email, Type 40 wpm

CERTIFICATE

Nationally certified credit counselor

Contact this candidate