Customer Service Manager
Resume:
Frank Dimaano
**** ********* ** *** ***** Ca **139 ************@*****.*** 619-***-****
OBJECTIVE To obtain a Managerial position in logistics, transportation, supply and operations to utilize
acquired technical knowledge, experience and leadership in order to make an immediate
significant contributions to a company.
SUMMARY OF Over 17 years of proven leadership experience in managerial operations in the logistics, last mile
QUALIFICATIO delivery and transportation fields. Extensive knowledge and experienced in 3rd Party Logistics
NS served as a General/Operations Manager for 10 years to one of the leading 3PL company in the
business (3PD/XPO), operated in multiple locations and accounts across the continental US. Over
7 years of experience as a Unit Movement Officer in the US Army. Directly responsible for strategic
logistic planning movement and suppy of the entire unit/company with the ability for rapid
deployment domestically and globally.
EXPERIENCE GENERAL MANAGER 3PL [3PD INC / XPO LOGISTICS]
02/2004 – 01/2014
• Key contributor on the development of company’s policy, process and procedures on last
mile delivery and 3PL.
• Directly responsible for the overall operations of mulitiple designated accounts and
regions (SD, OC, LA, VA, NC, CT). Reported directly to Sr. Director and VP
• Manage, train, mentor and develop 4 Operations Managers to ensure highest level of
customer satisfaction to include compliance with federal and state applicable laws.
• Responsible for evaluating, tracking, managing, and submittal of direct reports to the VP
which included: invoice / contract settlements, operational efficiencies, P&L reports,
Performance Metrics and KPI’s, Claims and VOC customer surveys.
• Tracked customer accounts while accurately updating the Aging Report and reporting the
data to corporate headquarters. Good knowledge and experienced of P&L statements,
maintenance budget and revenue projections.
• Build and maintain strong relationship with clients and customers along with contract
carrier partners; always exercising best practices.
• Routinely visits customers’ facilities and meets with clients discussing service and
customer satisfaction. Also identify opportunities for market expansion and development.
• Experienced on new account start up. Contributed in Northern / Southern Cal, LV, Texas
and Mid Atlantic
• Responsible for the acquisition and retention of Contract Carrier partners and their
readiness in keeping up with the fast pace of the delivery process and compliance with
DOT
• Oversaw and approved route planning consisting of truck assignments and route books in
the most efficient way possible. Maintained large fleet of 25-90 delivery trucks based on
accounts size.
• Ensured and accounted for the safe and efficient transportation of products from client’s
facilities to customers utilizing last mile delivery and installation.
UNIT MOVEMENT OFFICER [US ARMY]
08/1996 – 02/2004
Directly responsible for the logistical movement operations of an entire company. Responsible for
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coordinating transportation of unit equipment and personnel using Air, Land, and Sea assets.
Developed and maintained movement programs for logistical support functions for all
deployments.
• Act as the representative of the transported unit commander.
• Planned, coordinate, and ensure movement training of unit personnel is conducted for
deployment, retrograde, rotation, and redeployment in all modes of transportation.
• Maintain liaison with the supporting mobility unit, installation mobility/deployment officer,
clearance authority, Arrival/Departure Airfield Control Group, Military Sealift Command
port activity, and railroad representative.
• Prepare movement plans to support all task plans, modes of transportation and port of
departure. Coordinate and supervise marshalling and outloading of the unit.
• Coordinates and oversee other aspects of the operations to include cargo movements,
passenger manifesting and documentations.
• Oversaw company’s strategic planning & operation on supply, warehouse and inventory
control management.
• Coordinated, tracked, reported, inventoried and organized all supply/logistic related
functions for the headquarters. Investigates logistics trends and develops/coordinates
measures with measures with adjoining support activities to meet program goals.
Consolidated reports and ran validations to ensure 100% accuracy.
MAJOR ACCOMPLISHMENT
In support of Operation Iraqi Freedom, motivated personnel to work on continuous hours of non-
stop operations. Directly managed, coordinated, and effectively utilized over 150 personnel in
order to accomplish the company’s mission. Successfully deployed over a 100 military combat
vehicles ranging from Tanks, Trucks, Humvee and Cargo Vehicles to include high value and highly
sensitive equipments. Shipped Cargo Containers ranging from 10’ to 30’ containing unit’s
essential logistics. Successfully accounted for over $100 million of material assets including
vehicles, equipments and supplies. Awarded a Meritorious Service Medal for dedicated service
through an executive order of the President of the United States.
EDUCATION SOUTHWESTERN COLLEGE, CHULA VISTA, CA
2006-2008 LIBERAL ARTS
UNIT MOVEMENT LOGISTICS COURSE, US ARMY FT HOOD TX, 2000
AIRLIFT PLANNER COURSE, US AIR FORCE, FT HOOD TX, 2000
HAZARDOUS MATERIAL SAFETY COURSE, US ARMY, FT HOOD TX, 2000
SUPPORT SUPPLY SYSTEM COURSE, US ARMY, FT HOOD TX 2000
STANDARD ARMY RETAIL SUPPLY SYSTEM MANAGER COURSE, FT HOOD, 2000
DRY CARGO CONTAINER INSPECTION COURSE, US ARMY FT HOOD, TX
EMERGENCY MEDICAL TECHNICIAN, BASIC COURSE US ARMY FT HOOD, 2000
PRIMARY & ADVANCE LEADERSHIP COURSE, US ARMY FT BENNING GA 1999,2002
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COMPETENCIES COMPLEX LOGISTICAL MOVEMENTS
AND SKILLS LOGISTICS PLANNING
DELIVERY MANAGEMENT / PROCESS IMPROVEMENT
PROFIT & LOSS MONITORING
CUSTOMER SERVICE
COMMERCIAL NEGOTIATION
MANAGING BUDGETS
ROUTE PLANNING
CONTRACT NEGOTIATION
STRATEGIC PLANNING AND EXECUTION
REFERENCES PRESTON LEMMON, SR DIRECTOR
3PD INC / XPO LOGISTICS
WENDY MILLS, SR DIRECTOR
3PD INC / XPO LOGISTICS
Military Reference are available upon request
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