Medical Assistant Customer Service
Resume:
Nachelle M. Moore CMA
Germantown MD 20874
Objective: To obtain a challenging position in the medical/dental field with the opportunity for
advancement and to broaden my growth and development.
• Superior organizational Microsoft Word Internal Medicine Vital Sign
• Leadership Microsoft Excel OB/GYN EKG
• Team building skills Power Point Pediatric PFT
• Typing 65 wpm Misys Tiger Family Patrice Blood Draw
• Effective communicator As400 Radiology DNA Testing
• Quality Assurance Pace Orthopedic Injection
• Customer Service Medical Manager Physical Therapy Triage
• Protocols CHCS OCC Health Audio
• Filing, copy Supper User Billing/Coding Physical Exam
• Account Receivable Logician Front/Back Office DS/BAT
• Account Payable StolaSystem Claims Processing Rx’s call In’
• Appointment scheduling Medical Records Medical Terminology Injury visit
Employment
Dental Manger Assistant 2012- Present Dr. Heyward Burrell D.D.S. Washington DC
Improve front desk operation in to improve/minimize insurance billing Check patient in /out, Maintain Inventory/
Office Supplies, Schedule appointments, Incoming/Outgoing mail, Medical Records, Rx’s
Manage staff time and attendance. Billing/Coding, Co-Pays, Provide Customer Service
Patient Education, Assist office staff, Maintain files and Patient database Copy/Filing/Fax
Medical Assistant- 2011-2012 Bethesda Naval Medical Center, Bethesda MD
Assist the provider with military physical for deployment, reenlistment, retirement, C-Duty, Suability
Oversea screening, Health Assessment, Vital signs, EKG’s, vision Test, PPD screening
Order supplies, Answer phones, Appointment scheduling, Medical Record
Medical Assistant-Team Lead-2008 –2010 - Occupational Medical Service, Greenbelt MD
Proficient operation of Front/Back office, Maintain Company protocol, policy and procedures
Work closely with Doctors, practitioners, and Team Leads and staff members to assure quality patient flow
Order supplies, Proficiency & knowledge of medical equipment, calibration of equipment, medical records
Vital sign, EKG’s, PFT, Injection, Drug screen, Breath Alcohol Testing, venipuncture, Triage, Audio
Patient Referral, Daily statistic & Billing, Account receivable, Account Payable, Insurance Verification
Privacy Act Awareness & implementation of HIPPA compliance, patient registration, appointments
Medical Assistant-Team Lead-2006-2008- Tricare Health Center – Pentagon- Bethesda MD
Manage daily operation of military base health care center
Improve front desk operation in to improve/minimize insurance billing
Coordinate with physician to provide health care physicals for military schedule for deployment
Streamline patient care practice which improve patient show rates as well as speedy visit
Monitor staff time and attendance, Plan and monitor workload
Triages, vital sign, allergy injection, EKG’s, PFT venipuncture, Rx’s call in
Medical Assistant-2004-2006 Unity Health Care Incorporated, Washington DC
Worked in various specialties within healthcare center to provide ‘at risk population’
Patient registration, medical records, patient referrals, patient education
Assist with physical exams, EKG’s, PFT, triage, venipuncture, injection, and triage
Office Administration- DC Public Schools-Transportation Division-1998-2004 Washington DC
Professionally respond to high volume member calls regarding various safety issues
Appointment scheduling, Copy, Filing, Faxing, forward messages, Account receivable
Education:
High School Diploma- Eastern High School
Effective Leadership Certificate- National Association of Minority Business Leaders
Certified Medical Assistant- Stanford Brown College
EKG Tech, CPR Certification, HIPPA compliance, Security & Terrorist Alert Training- Pentagon
Drug Screen, (BAT) Breath Alcohol Testing- Occupational Medical Services
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