Customer Service Administrative Assistant

Monica Oliva

? **** Highgrove Pl., Rancho Cucamonga, Ca. 91730?T: 626-***-****?

*********@***.***?

Objective:

To obtain a challenging position within a company that will allow stability

and growth in a good working environment, where I can serve and contribute

to the goals of the company.

Job Skills:

* Excellent Customer Service/General Office

* Commission Sales experience

* Proficient in Microsoft Suite: Word, Outlook, Excel and Power Point

* Fluent in English/Spanish

Professional Experience

Gyl Decauwer-Ontario, ca 2013 - 2014

Receptionist/Administrative Assistant

* Answer and screen incoming and interoffice calls accurately, efficiently

in a professional manner

* Greet Clients with professional and welcoming presence.

* Schedule Partners and Accountants appointments and conference room

reservations via Microsoft Outlook calendar.

* Assist in the general administrative tasks including filing, scanning,

data entry, and copying of highly confidential client documents.

* Responsible for incoming and outgoing mailings utilizing Fedex, USPS, and

Norco, as well as updating mailing log.

Kirkland & ellis, llp 2007 -2013

Receptionist/Conference Center Assistant

* Answer and screen high volume of incoming and interoffice calls via VoIP

switchboard.

* Greet Clients with professional and welcoming presence.

* Generate and distribute reports for daily absences, visitors list,

employee dinner orders and parking validations.

* Responsible for responding to emails that include: security clearance,

equipment, food orders, event coordination travel arrangements, and

temporary keycard requests.

* Reserve conference rooms for meetings, visiting attorney offices and

event halls in accordance to conference center guidelines.

* Assist management in the operation of the conference center department

including scheduling staff's daily tasks.

* Work closely with vendors in negotiating prices and services that work

within the company's budget.

* Produce check requests for managements approval. Follow up with accounts

payable.

* Responsible for training new receptionists and catering staff in said

department.

Verizon Communications-Downey, ca 2002 - 2007

Language Assistant Retail Sales Consultant

* Responsible for the direct sale of Verizon products and services to our

business and residential customers

* Achieve individual and team established sale goals and objectives.

* Perform administrative functions relative to ordering, receiving and

maintaining inventory.

* Assist customers with service request, process payment, handle inquiries

regarding products, rates, and regulations.

* Query and input information into company software system according to

company policy and procedures

* Responsible for checks and balances of customer payments. Prepare bank

deposits, forms, and reports

EDUCATION/CERTIFICATION

* Liberal Studies, East Los Angeles College-Monterey Park, CA

* Microsoft Office, Covina Adult School-Covina, CA

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