Customer Service Administrative Assistant

Professional Experience

Cox Smith Matthews, Inc., Dallas, TX

*/**** - *******

Facilities Coordinator/Back-up Receptionist

. Greet clients and vendors, answer and route incoming phone calls,

schedule and set-up conference rooms and group lunches

. Schedule maintenance calls making sure they are handled in a timely

manner

. Handle security and parking with new hires

. Maintain office and kitchen supplies

. Travel, hotel and transportation arrangements for visiting attorneys

. Back-up Legal Secretary for overflow work

. Assist Litigation Paralegal with Trial preparation

. Assist in marketing and client development projects

. Plan events

Southwest Media Group, Dallas, TX 9/2005

- 4/2007

Administrative Assistant / Receptionist

. Greet clients and vendors, answer and route multiple incoming phone

calls, maintain public calendar for multiple conference room

scheduling.

. Coordinate expense reports, order office supplies and manage inter-

office and outgoing mail distribution.

. Administrative support to the CFO and Accounting Manager.

. Review, separate and sort all incoming print media invoices in

preparation for processing.

. Work with print media buyers to resolve discrepancies in a timely

manner and to ensure all buys have been accurately allocated.

. Research and resolve all media vendor payment inquiries.

THG Construction (Contract) Carrollton, TX

2/2005 - 9/2005

Office Administrator

. Drafted correspondence to clients and vendors for referrals, bids, and

punch lists.

. Maintained appointment calendar for clients and contractor remodeling

jobs.

. Exceptional customer service experience ensuring the scheduling of

maintenance and follow-up calls was executed for all clients.

. Payroll administrator and processor for entire office and field staff.

. Handled all client and vendor invoice delinquencies for 90-day past-

due collections.

Silber Pearlman, LLP, Dallas, TX 1/2002

- 12/2004

Administrative Assistant/Receptionist

. Produced Client Packets containing personal authorizations; completed

approximately five hundred (500) or more each week.

. Maintained daily contact with clients and county courts.

. Processed approximately one hundred (100) amended Citations and

Petitions each week.

. Relief Front Desk Receptionist and Switchboard Operator.

Bank of America, Legal, Dallas, TX

2/1999 - 1/2002

Receptionist /Administrative Assistant

. Answer phones, coordinate facsimiles (sent, received and logged) for

entire office.

. Performed overflow work as assigned by secretaries and off-site Office

Manager.

. Coordinated conference room schedules ensuring meetings were properly

equipped with audio/visual equipment, office supplies and

refreshments.

. Prepared department Reimbursement Expense Reports and ordered all

office supplies.

Insmarc, Inc., Dallas, TX

2/1996 - 2/1999

Receptionist/ Secretary/ Customer Service

. Provided secretarial support to the company president, three (3)

agents, and two (2) customer service representatives.

. Coordinated all incoming/outgoing faxes, processed incoming and

outgoing mail, and answered all incoming and rollover lines.

. Completed vehicle (commercial and personal) and homeowner claims.

. Drafted and filed status correspondence and dispute letters to

claimants.

. Processed and monitored company's accounts receivable, ensuring

deadlines were met and appropriate approval was received.

Skills

60 WPM, Microsoft Office Suite, WordPerfect, Ecase, Edocs, Carpe Diem,

Summation, Familiar with Lexis Nexis and Time Matters

Education & Specialized Training

. 2006 - Legal Secretary Program, Lawyer's Assistant School of Dallas,

Dallas, TX (December 2006 Graduation)

. 2001 - Legal Secretary Certificate, El Centro Community College,

Dallas, TX

. 1993 - Medical Office Operations Certificate, Richland Junior College,

Dallas, TX

Contact this candidate