Customer Service Data Entry

Karol Nangosia

***** ******* ******** ******

Stone Ridge, VA 20105

Cell: 703-***-****

E-mail: *****.********@*****.***

OBJECTIVE

To find a challenging position, in a dynamic company, that empowers the creative mind of a versatile professional with

imperative analytical skills.

EDUCATION

George Mason University Northern Virginia Community College

4400 University Drive, Fairfax, VA 22030 8333 Little River Tnpk., Annandale, VA 22003

Bachelor of Science in Criminology, Law and Society Associate in General Studies

Minor in Intelligence Analysis Graduated with highest honors Summa Cum Laude,

Graduated with honors May 2012 December 2010

Cum Laude 3.69 GPA

Currently pursuing a Masters Degree at UMUC in Cyber Security

WORK EXPERIENCE

Faneuil Inc. – VDOT EZPass 610 Herndon Pkwy., Herndon, VA

Litigation Specialist October 2013-Present

• Represent VDOT EZPass in court proceedings against toll road violators in Northern Virginia

• Mediate and negotiate with defendants willing to settle before court

• Advise Customer Service on settlement offers for defendants willing to pay prior to court dates

• Analyze documents from defendants and customer service representatives before offer approvals

• Communicate with defendants on their upcoming court dates and provide options to court appearance

• Record all court results in excel reports for VDOT to analyze

• Manage a huge docket and track calendared events vigilantly

Atlantic Law Group, LLC 1602 Village Market Place SE, Leesburg, VA

Legal Assistant/Paralegal July 2012 – Sept. 2013

• Managed litigation-intake, analyzed documents for deadlines, checked for conflict of interest, compliance with Service

members Civil Relief Act (SCRA) policies, and corresponded with banks

• QC through weekly Excel reports to review attorney workload and availability, for new referrals

• Researched using Lexis, to locate individuals, and to retrieve case law on several matters

• Initiated PACER research on bankruptcy filings and evaluated information from the clients

• Drafted and edited pleadings for attorneys in preparation for court or efiling

• Preserved original documents and followed-up with all logistics as the foreclosure process unfolded

• Liaison between banks and SR Trustees on SR liens; managed money exchange between the two

Sparks Temp. at Booz Allen Hamilton 575 Herndon Pkwy., Herndon, VA 20170

Core Services: Investigations July 2011- August 2011 Temp. (Sparks)

• Contacted new hires for information to complete background investigations

• Compiled and entered screening information in dual databases, using Sharepoint, Access, and E-Verify

• Reverently contacted several veterans to compile service history information (DD 214)

• Worked closely with an exceptionally professional team on expediting new hire files

Sparks Temp. at ATCC 10801 University Blvd., Manassas, VA. 20110

Data Entry Specialist (Sparks) July 2010- June 2011

• Created huge data compilation on excel spread sheets

• Delivered accurate electronic data files to scientists

• Updated company documents from paper to electronic formats

• Created company forms in Adobe Pro for lab techs and scientists to use

• Quality Controlled work productivity on tasks for the group

Anacomp 3675 Concorde Parkway, Ste. 1500, Chantilly, VA 20151

Data Entry Specialist September 2007 - March 2009

• Worked for a government contractor in a highly secured data center

• Worked on highly sensitive financial information for DOD employees

• Compiled and entered data in several dual databases promptly

Legal Placements 7700 Leesburg Pike, Suite 310, Falls Church, VA 22043

Temporary; Paralegal & Legal Assistant February 2005 - 2007

• Paralegal at Jean Galloway Ball, PLC an estate planning law firm in Fairfax

• Receptionist for Patton Boggs, LLP and Some family law firms in Tyson’s Corner

• On call for several legal assisting positions in the DC metropolitan area

Thorsey Law Firm, PLLC 10513 Judicial Dr # 100, Fairfax, VA 22030

Paralegal October 2006 - June 2007

• Researched on Medical Malpractice at several medical facilities for the clients

• Coordinated and scheduled attorney depositions in various locations

• Filed Motions with several Courts on both State and Federal level

• Retrieved archived information from record centers to support case law

• Generated and managed client and attorney information in LexisNexis and PCLaw

Buonassissi, Henning & Lash, P.C. 1861 Wiehle Avenue, Suite 300, Reston VA 20190 Paralegal

June 2005 – July 2006

• Arbitrated and managed eviction cases for ailing attorney

• Obtained new referrals for the Litigation, Bankruptcy and Eviction Departments

• Processed all referrals for the firm for a high profile housing industry client

• Drafted and electronically filed pleadings with several local, state, and federal court systems

• Communicated case status of debtors to several Fortune 500 clients

SRIS, P.C. 4008 Williamsburg Court, Fairfax, Virginia 22032 Paralegal

April 2004 - April 2005

• Communicated with clients and prepared them for court in criminal and family law cases

• Researched on client cases and prepared required motions and discovery for various cases

• Maintained attorney calendars for court, and client interviews

• Drafted and managed firms uncontested divorce cases

• Reconciled accounts for hourly billed cases

Fairfax Court Appointed Special Advocates, Inc. (CASA) 4103 Chain Bridge Rd., Ste. 200. Fairfax, VA 22030 Volunteer

Court Appointed Special Advocate December 2003 - April 2004

• Advocated for the Best Interest of the child in abuse and neglect matters

• Corresponded with the victim’s school, counselors, parent(s), and legal counsel regarding the welfare, psychological

and mental state of the victims

• Assisted in determining the best placement for the child both short-term and long-term

• Wrote assessment reports for the judge to analyze

SKILLS

Microsoft (2007); Word, Excel, PowerPoint, Publisher, Outlook, and Internet browsers

SharePoint, LexisNexis, Westlaw, PCLaw, Amicus Attorney, Time Matters, HotDocs, Vendorscape and LenStar, QuickBooks,

Adobe Professional 9, ArcGIS, FTK, WebHistorian/Mandiant, and E-Verify.

An excellent communicator, with very strong; oral, written, and interpersonal skills. Meticulous attention to details and

persistence to deliver results. Finally, Integrity is paramount in my belief in high ethical standards of professionalism.

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