desktop service agents

Quratulain Aziz

Arkaderne *

Brønshøj

Mobile: +*5-50438066

**************@*****.***

Profile:

Computer Engineer with 8+ years of online management & coordination and call center experienced experience in miscellaneous industries.

Oct 2013-March 2014 Assistant Project Coordinator København SporgCenter Copenhagen, Denmark

Executed a number of tasks from conception to feedback and evaluation. The event primarily focused on career development and local employment markets for international academics. I have been given the full responsibility of organizing a set of events, which consisted of: selecting and engaging appealing speakers, creating email campaigns, creating social media content, assigning tasks to team members and facilitating the events (registration, time keeping, meet and greet, etc.)

May 2011-Oct 2013 Online Coordinator Step on Step Off ApS Copenhagen, Denmark

Worked as an Project manager,cordinating with different stakeholders and partners and travel agencies around the world. Also assisted with vendor selection and bid evaluation.

Oct 2009 –March 2011 Student coordinator/Lecturer, University of Gujrat,Pakistan

Responsibilities included teaching supply chain management and HR related courses to under graduate students.

Nov 2006-Sep 2007 Online Coordinator/IT Recruiter MicroAgility Inc.

1. Coordinated with the software development teams, recruitment teams, customers, and all stakeholders in offices in US and Pakistan.

2. As recruiter I was responsible for recruitment and placement of IT experts from Pakistan in US companies through technical interviews and cold calling. E-recruitment through US job boards like Dice and Monster. Periodic training of the in-house recruitment team.

Aug 2005 -Nov 2006 IT Assistant, UNDP

(Good Governance Project with NRB)

Provided administrative support to the Junior Buyer and Procurement manager.

Updated the procurement database for additions/deletions in supplier base.

Jun 2004-Apr 2005 IT Consultant, Technical Assistance Management Agency.(A project of USAID)

My responsibilities included updating the database and website, coordination between the different stakeholders and departments in the organization as well as filing, report making, minutes of the meeting.

Jun 2002-July 2002 Internee Defence Export Promotion Organization

My responsibilities included assisting in management of database in Oracle as well as making power point presentations, reports in MS word, scanning and printing documents and making reports. Provided support to the Junior Buyer and Procurement Manager

Research Project with CIDA:

Worked with the gender department of CIDA for a research work of empowerment of women and facilitating women in higher education and STEM, (Science, technology, Engineering and Mathematics). The project was funded by CIDA and later on was presented in a conference of Women scientists and engineers in Korea later that year.

Education

2005-2007 Master in computer Engineering Centre for advance studies in Engineering

2000-2004 BS Software Engineering from Fatima Jinnah Women University,

Rawalpindi, Pakistan

1996-1998 Higher Secondary school in Physics, Biology and Chemistry.

1994-1996 Maths, Physics, Biology, and Chemistry.

Languages

Excellent reading, writing and speaking skills of English Language

Mother tongue Urdu

Beginner’s level knowledge of Danish language.

Computer Skills

• MS Office

• Familiarity and knowledge of SPSS

• Resume Grabber Pro

• ACT

Languages: C PHP/HTML

Databases: MS SQL Server, MS Access

Operating Systems: Windows

International Publications

Payment Through Mobile Phones” Second IEEE International Conference on Emerging Technologies (ICET 2006) Peshawar, N-W.F.P, Pakistan, November 13 – 14, 2006.

“Gender & Leadership”, 13th International Conference of Women Engineers and Scientists”26~29 Aug 2005 Seoul, Korea.

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