Sales Customer Service

Christopher Anderson

Park Ridge, IL

*********@*****.*** - 224-***-****

WORK EXPERIENCE

National Account Manager

TigerDirect.com - Vernon Hills, IL - April 2013 to Present

• Established at least one new buying account each week.

• Maintained detailed account records and managed customer buying habits.

• Build customer projects from the ground up and organized complete sale and install.

• Negotiated prices, terms of sales and service agreements.

• Maintained a run rate of 10% of my quota every day.

• Managed SMB clients and Enterprise Clients.

• Averaged 14% Margin on all revenue.

Account Executive

Interact Business Products - Wood Dale, IL - July 2012 to April 2013

• Maintained friendly and professional customer interactions at all times.

• Maintained detailed account records and contact logs.

• Completed daily cold calls, with an average customer conversation rate of 75%.

• Negotiated prices, terms of sales and service agreements.

• Emphasized product features based on analysis of customer's needs.

• Answered customer's questions regarding products, prices and availability.

• Responded to all customer inquiries in a timely manner.

Nursing Care Technician/Paramedic

Advocate Health Care - Park Ridge, IL - August 2010 to July 2012

• Maintained friendly and professional customer interactions at all times.

• Maintained all admission and discharge paperwork for unit.

• Answered customer service calls.

• Managed computer charting and EKG rhythms for hospital patients.

• Assisted with the care of patients and their families during hospital stays.

Paramedic

Advantage Ambulance - Schaumburg, IL - January 2009 to July 2010

• Completed company leadership program.

• Maintained friendly and professional customer interactions at all times.

• Managed day to day ambulance inspections and operating procedures.

• Critical thinking and leadership training.

• Organized peer classes and supervised students.

Assistant Sales Manager

Power On Mobile - Mount Prospect, IL - February 2007 to January 2009

• Emphasized product features based on analysis of customer's needs.

• Quoted prices, credit terms and other bid specifications.

• Answered customers' questions regarding products, prices and availability.

• Contacted new and existing customers to discuss how their needs could be met with specific products and

services.

• Prioritized daily work flows, including all inbound calls, quotes and sales related inquiries.

• Communicated sales promotions to customers to grow average customer account size by 50%.

Paramedic

Superior Ambulance Service - Elmhurst, IL - April 2003 to January 2008

• Supervised daily ambulance operations.

• Provided emergency care and transport.

• On site emergency care for concerts, sports events and corporate events.

EDUCATION

Associate in Science in Emergency Medicine

Oakton Community College - Des Plaines, IL

2003 to 2005

Fremd High School

2002

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