Quality Assurance Customer Service
Resume:
CORINTHIANS J. HAMILTON
903-***-**** Euless, Texas 76039 ************@*****.***
SKILLS SUMMARY
Shop/Fleet/Production Control Management Military Vehicle Maintenance/Repair
Equipment Troubleshooting/Diagnosis Technical Inspection/Quality Assurance/Control
Repair Parts Procurement/Supply Economy Customer Service/Work Order Processing
Environmental Inspection/Safety Enforcement Personnel Supervision/Training
Victim Advocate Sexual Harassment Assault Response Prevention (VA/ SHARP)
Manage all aspect of Quality Control, (QAP) Quality Action Plan, (QASP) Quality Assurance Surveillance Plan
Experienced mechanic/technician (10+ years); seasoned operator and repairer of vehicles/heavy equipment.
Demonstrated ability to diagnose malfunctions and perform corrective maintenance on a variety of vehicles.
Training: DAWIA Level 1, ACC COR Training Course, 80 hour Sexual Harassment/ Assault Response
And Prevention (SHARP) Track Vehicle Mechanic, Heavy Equipment Operator, Advanced Electrical and
Mechanical Course (FLMNET), MRAP (RG33SV/RG33A1/AUV) Operator New Equipment Training Courses,
MRAP Maintenance Train the Trainer Course (200Hours), Occupational Safety and Health Administration (OSHA),
SARRS, SAMS1-E, Unit Environmental Officer (UEO), International Standards of Operation 9001 (ISO), Quality
Control Inspecting, Sand Blasting Operations
Computer Skills: Windows, Word, Access, Excel, PowerPoint, as well as military-specific systems used to test
and diagnose equipment malfunctions, order parts, research and troubleshoot vehicles/equipment.
AREAS OF EXPERTISE Possess Secret Security Clearance
Shop/Production/Fleet Management
Planned work flow; applied production control, quality control, and other maintenance principles.
Conceptualized and set-up and/or restructured complete shop operations--designed work stations
and shop layout, procured bench stock, and developed customer service procedures.
Interacted with customers to determine equipment malfunctions; planned and coordinated work flow and
allocations; prioritized work orders; and assigned repair work orders to technicians.
Oversaw the purchase, receipt, storage, and issuance of bench stock and repair parts; analyzed stock
levels to determine optimal order quantities and maintain minimal parts.
Troubleshooting/Diagnosis
Conducted diagnostic procedures to troubleshoot and isolate areas of equipment malfunction.
Interpreted complex schematic wiring diagrams and troubleshooting charts to locate and isolate
system faults. Operated a variety of diagnostic and calibration equipment.
Determined the serviceability of components using measuring devices and testing equipment for
alignment, adjustments, calibration, and functioning of components and assemblies.
Maintenance/Repair
Repaired Military heavy vehicles including diesel engine troubleshooting, electrical systems, brake systems,
steering and suspension systems, power train maintenance, and hydraulic system maintenance.
Serviced, lubricated, removed, and replaced components and assemblies such as engine, fuel, cooling,
engine performance, final drive, and suspension systems.
Performed corrective maintenance on hydraulic, mechanical, and electrical systems/components.
Prepared vehicles and equipment for operation under abnormal conditions by sealing, waterproofing and
servicing with special fuels, coolants, and lubricants.
Quality Control/Technical Inspection
Performed quality assurance checks and final technical inspection of equipment by surveillance sampling for the
brigade Quality Assurance Program. Analyzes and evaluates contractor’s capability to effectively plan and carry out a QA
program for three prime supply and services contracts valued over $750 million. Ensures the APS5 QA program is properly
administered and contractors are producing an acceptable quality product.
Prepared/presented daily status reports of work completed, work in progress, and deadline status.
Accurately maintained and updated vehicle and equipment maintenance records.
Supply Management/Purchasing & Procurement
Procured repair parts, supplies, and equipment to meet equipment maintenance and operational needs.
Validated user requests for supplies and equipment; ensured efficient operations at minimum cost.
CORINTHIANS (CORY) J. HAMILTON Page
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Documentation/Administration
Updated records on equipment usage, operation, maintenance, and calibration.
Wrote reports detailing maintenance and operability status of vehicles and personnel.
Safety/Environmental Protection/Risk Management
Implemented and enforced procedures and complied with environmental protection regulations to ensure
proper collection, handling, storage, disposal, recycling, and clean-up of hazardous waste.
Proficient in EPA regulations regarding storage and/or clean-up of hazardous materials.
Ensured hazardous materials were properly labeled, stored, and issued; supervised spill clean-ups.
Knowledge of safety equipment, PPE requirement and HAZMAT safety requirements.
Training Development/Classroom Instruction
Implemented predetermined lesson plans in a classroom and hands-on environment; modified
curriculum as required depending on enhancements in technology and lesson content.
Provided effective counseling/guidance alternatives to students encountering academic problems.
Assessed student performance through testing and evaluation (written and performance-based).
Personnel Supervision/Training
Supervised, trained, mentored, and evaluated a staff of 100+ technicians.
Provided personal and professional counseling to subordinates to enhance career development.
Designed/implemented skills training programs to enhance technical proficiency and knowledge.
PROFESSIONAL EXPERIENCE
TACOM- Rock Island, Arifjan, Kuwait, June 2012 to Present
Quality Assurance Specialist/ Contracting Officer Representative/ Sexual Harassment Assault Response Prevention (GS-
1910-12)
Supervisor: Tyler, Michael G. CW3 USA ARMY, NIPR: *******.*.******.***@****.***
DSN: 318-***-**** Com: 011-965-9902-8324
Hours per week: 88
Quality Assurance Specialist for the largest forward deployed Army Prepositioned Stock (APS5) that provides over $5
billion in equipment and direct support to Operations ENDURING FREEDOM and SPARTAN SHIELD. Responsible for the QA
inspections of equipment by surveillance sampling for the APS5 and brigade Quality Assurance Program. Analyzes and evaluates
contractor’s capability to effectively plan and carry out a QA program for three prime supply and services contracts valued over
$750 million. Ensures the APS5 QA program is properly administered and contractors are producing an acceptable quality
product for the war fighter. Identifies potential and actual QA problems, coordinates with functional specialists to determine
various alternatives, and recommends optimum solutions by analyzing internal and external factors. Responsible for preparing a
variety of regular and one-time reports on program status, technical evaluations, and input to briefings. Required to routinely use
the Army War Reserve Deployment System (AWRDS), Standard Army Maintenance System-Enhanced (SAMS-E) and Special
Forces Sustainment Asset Visibility and Information Exchange System (SSAVIE)
Analyzes contractor capability to effectively carry out a sound QA program. Evaluates contractor QA plans and
programs and recommends improvements as required. Ensures the QA program is properly administered and the contractors are
producing an acceptable quality product
Manages the Sexual Harassment/Assault Response and Prevention (SHARP) Program for the Brigade and battalion
Commander. The serviced population includes Soldiers, family members, Department of Army civilians (CONUS); emphasizes
the commitment to maintain a workplace environment that is free from sexual harassment and sexual assault and attitudes that
promote such behaviors.
TACOM-Warren Department of Defense, Al Asad, Iraq, Arifjan, Kuwait April 2010 to June 2012
Field Service Rep (FSR)/Instructor/New Equipment Trainer (NET)/RWS/CROWS II Training Specialist (GS-1712-11)
Supervisor: Hines, Anthony USG GS-13, NIPR: *******.******.***@****.***
DSN:312-***-**** Com: 586-***-****
Hours per week: 88
Train 25-50 students during a 40-hour block of instruction on the safe operation and maintenance of the Common
Remotely Operated Weapon Station (CROWS II) Remote Weapon Station (RWS) mounted on the 24k-pound Mine
Resistant Ambush Protected (MRAP) NET consisting of operator and field level maintenance
(OPNET and FLMNET).
Develop, conceive, and sketch detailed lesson plans/training aids on operation maintenance procedures.
CORINTHIANS (CORY) J. HAMILTON Page
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Complete programs of instructions for mechanical, electrical, electronic, and hydraulic systems/components.
Red River Army Depot, Texarkana, Texas, and Iraq March 2008 to March 2010
Working Lead Mechanic (WL-5803-12)
Supervisor: Lee, Terry USG GS-12, NIPR: *****.****.***@****.***
DSN: 312-***-**** Com: 903-***-****
Hours per week: 88
Traveled to military bases worldwide and inspected MRAPs arriving from Kuwait to home stations.
Technically inspected MRAPs; repaired technical issues; supervised a crew of 100+.
Maintained control over material requirements/government tools and equipment; enforced supply economy.
Supervised the logistical support team; monitored bench stock and availability of support equipment.
MRAP Maintenance Technician/Lead [assigned to Taji, Iraq], March 2008 to June 2009
Managed, supervised, and mentored 130 persons: mechanics, expediters, electricians, drivers, quality control
inspectors and production controllers.
Oversaw the maintenance and fielding of $70M worth of MRAP vehicles weekly.
Determined extent of repair, replacement, rebuild, and/or modification.
Provided technical assistance/training in the operation/maintenance of the system including computer
programming, analysis of malfunction reports, troubleshooting, and repair.
Controlled shop maintenance schedules to ensure maximum utilization of assigned personnel.
Coordinated class meetings for safety concepts and detection/decontamination in reaction to HAZMAT.
Lear Siegler Mobility Center, New Boston, Texas, April 2005 to March 2008
Production Control Supervisor
Supervisor: Nemke, Frank
Hours per week: 40
Managed a crew of 23 performing maintenance operations on light and heavy wheel Military vehicles.
Validated and verified final acceptance inspections of complete vehicles and major components.
Oversaw the prepping, sand blasting, coating/painting of vehicles with chemical agents.
James Construction, Texarkana, Texas, April 2001 to April 2005
Quality Control Manager
Supervisor: Stewart, Jerry
Hours per week: 40
Supervised a 40-person crew maintaining wheel vehicles and material handling equipment.
Reviewed work-in-progress and upon completion for conformance to standards.
Disciplined...Dependable...Flexible...Multi-Tasking...Resourceful
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