Sales Customer Service

Thomas R. Weber

* ***** *****, ***. *, Bronxville, NY 10708, 646-***-****, ****.*****@*****.***

QUALIFICATIONS:

• Human Resources professional with strong recruiting and management skills

• Unparalleled Customer Service and interpersonal skills

EXPERIENCE:

The Blanch Law Firm, New York, New York 11/11-1/14

Parkman & White, Birmingham, AL.

The Cochran Firm, Birmingham, AL.

Legal Intake Specialist–diect hire & independent consultant

• Responsible for an additional $1 Million worth of retained clients in a 10 month period

• Answer and direct all calls 24/7

• Manage the screening of legal issues and schedule consultations for street level to white collar crimes as well as state and

federal investigations

• Managed calendars for fifteen attorneys in four states

• Researched, identified and built network of over eighty attorneys across the U.S.

• Initiated new social media strategy, marketing initiatives and community relation efforts

• Streamline consultation process and procedures from initial introductions to completion

• Manage all data files for clients on CRM

• Coordinate Salesfusion and Outlook for sales, marketing and management initiatives

• Recruited and supervised 10 interns in writing, editing and wed development and marketing projects

• Manage the recruitment process for summer interns, associate attorneys and interpreters

Partnership for Innovative Comprehensive Care 07/06 – 04/09 (PT to FT)

Human Resources Manager/Recruiter

• Managed full-cycle recruitment, phone screening, interviewing and orientation for new hires

• Managed and coordinated comprehensive background verifications, fingerprinting, health information and references

• Managed Health Care enrollment, changes and cancellations

• Oversaw Workman’s Compensation, Disability and Unemployment claims

• Managed employee tracking data, new hire information, pay rate changes and certifications

• Handled all warnings, suspensions and terminations

• Coordinated all timesheet records, vacation requests and special requests from employees

• Sat on several Committee’s – including Risk Management, Internal Incident Safety and investigations

Choice Personnel 04/00 – 07/02

Director- Medical Division

• Implemented marketing and sales strategies including cold-calling, advertising and networking

• Reviewed and created new methods of acquiring new clients and candidates

• Redefined employee benefits, initiated referral bonus, implemented travel and expense program

• Effectively coordinated presentations to pre-grad students on the “Job Market” and taught techniques for job searches

• Designed and wrote materials for recruitment and sales initiatives

• Provided career counseling to candidates, as well as orientation and placement services

• Successfully staffed over 55 nursing shifts in non-clinical environments

• Resolved all client issues

• Managed all invoicing, payroll issues and unemployment claims

• Assisted fellow professional staff with recruitment of candidates in areas of Operations, Marketing, and sales

TECHNICAL SKILLS

• Proficiency in Microsoft Word, Excel, Internet searches, CRM and Sales Fusion

EDUCATION:

Lynchburg College, Lynchburg, VA. BA Degree

References Available Upon Request

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