Training Project

Matthew Joseph

** ******** ******, **********, *****, CM12 9JG

Email: **************@*****.***

PROFESSIONAL PROFILE

A positive professional with experience in teaching, training, client

services and business analysis. An easy going communicator who enjoys

working individually and as part of a team.

OBJECTIVE

Currently looking for opportunities in the UK. Would be interested in

working in the fitness industry as I'm working towards being a Personal

Trainer.

CAREER SUMMARY

Oct 2013-Current Studying to become a Personal Trainer

. Recently qualified as a REPS Level 2 Fitness Instructor (Gym)

Mar 2012-Oct 2013 Land Clearance Specialist (Portugal)

. Responsible for clearing unmanaged terrain in preparation for

construction, safely using appropriate agricultural machinery

Nov 2011-Feb 2012 Business English Teacher (Portugal)

. Taught beginner to upper-intermediate Business English at Bosch Travoes,

Abrantes

. Used available resources to create teaching material

2008-2011 Sert, PORTUGAL

. Renovated stone farmhouses in Sert

. Acquired new skills in construction, plumbing and alternative energy with

a focus on creating a family home with a low carbon footprint

. Worked with a local business woman to establish English classes in the

centre of town

. Provided one-to-one tuition in English

2000-2008 TRIAD Product Development Specialist

. Facilitating the maintenance and development of First Data's Credit Risk

Solutions in consultation with clients and internal business departments

. Defining and documenting business requirements for complex projects

. Establishing client and product management expectations and influencing

business and I.T. development departments

. Working in close conjunction with the project management team to define

and deliver project activities including system testing and UAT

. Providing a professional first point of contact for any internal and

external queries

. Additionally responsible for supporting vendor management with third

party software suppliers including Fair Isaac

. Remaining employed in a remote capacity following relocation to Portugal

as a result of the critical part played in the project to date

Key Achievements

. Receiving extremely positive feedback from the Manager for a business

requirements document created for the TRIADTM 8.3 project

. Acquiring an expert knowledge of the credit card industry and utilising

this to deliver effective presentations to staff and clients

. Establishing and maintaining an extensive network of contacts both

internally and with high profile clients

. Playing a key role as a mentor to other members of the product

development team and contributing to their continuing development

1998-2000 Training Specialist

. Preparing and delivering technical training to internal staff and client

staff throughout the UK, Europe and the Middle East

. Liaising with internal departments and clients to establish training

requirements and tailor training plans accordingly

. Fully accountable for the creation and maintenance of high quality

technical training documentation

Key Achievements

. Winning awards from a high profile Middle Eastern credit card issuer for

training delivered through a translator

1996-1998 Chargeback Clerk

. Conducting thorough investigations into disputed credit card transactions

and ensuring that these are resolved to the satisfaction of the customer

and the company

1986-1996 ACCESS JOINT CREDIT CARD COMPANY, ENGLAND

Various Clerical Positions

EDUCATION AND QUALIFICATIONS

ECDL: European Computer Driving Licence

GCSEs: English and Mathematics

REPS: Level 2 Fitness Instructor (Gym)

PROFESSIONAL TRAINING

1. Soft Skills Training: Presentation Skills; Advanced Presentation Skills;

Train-the-Trainer

FURTHER SKILLS

I.T. Proficiency: Word, Excel, PowerPoint, Internet and Email

TEFL: Certificate in Teaching English as a Foreign Language

Languages: Basic Portuguese

PERSONAL DETAILS

Driving Licence: Full/Clean

Health: Excellent; non-smoker

INTERESTS AND ACTIVITIES

Currently include: Any form of exercise

Contact this candidate