Customer Service Manager

Chelsea Sousa *** Wills Cres, Binbrook, ON, L*R *C0

( 905-***-**** ( *************@*******.***

Profile

MOTIVATED AND ENTHUSIASTIC INDIVIDUAL WITH 6+ YEARS CUSTOMER SERVICE

EXPERIENCE. ABILITY TO ESTABLISH SOLID WORKING RELATIONSHIPS BUILDING A

POSITIVE TEAM ENVIRONMENT. ABILITY TO FUNCTION IN A FAST-PACED AND

DEMANDING ENVIRONMENT. HIGHLY FOCUSED AND RESULTS-ORIENTED IN SUPPORTING

DEADLINE DRIVEN TASKS; ABLE TO IDENTIFY GOALS AND PRIORITIES AND RESOLVE

ISSUES IN INITIAL STAGES.

ACADEMIC BACKGROUND

TECHNICAL EXPERIENCE

Bachelor of Arts

University of Guelph (2014)

Ontario Secondary School Diploma

Bishop Ryan Catholic Secondary School (2009)

EMPLOYMENT EXPERIENCE

Cash Supervisor/Bookkeeper, Food Basics, Hamilton, ON (Sept 2007 -

present)

r Coordinate and prepare various weekly/monthly reports for submission to

Corporate Head Office

r Organize and input weekly invoices for all departments of the store; sort

for submission to Corporate Head Office

r Assist in the processing of weekly payroll; responsible for verification

of submitted hours; investigate and correct discrepancies

r Operate the telephone system

r Perform daily office balancing; ensure all cash tills are correct and/or

investigate and account for any discrepancies

r Accurate input of daily cash transactions into IBM & BDMS systems

r Acting manager of all front end staff and operations in Manager's

absence; ensuring customers are provided with a professional and inviting

environment, and assisted in a prompt and timely manner

r Ensure all front end staff maintain a professional and safe working

environment according to store health and safety standards

r Assist in the on-going development of all front end staff ensuring high

levels of service and the quality and efficiency of the department are

maintained; delegate duties, and assign work/responsibilities

r Address customer concerns or complaints; including escalated customer

issues, and the processing of refunds/exchanges

r Perform Western Union money transactions; transferring funds for

customers to international locations, following strict policy and privacy

guidelines

r Operate POS system ensuring customers receive a positive experience;

processing transactions quickly and efficiently

(References Available Upon Request(

Microsoft Office Suite

Word, Excel, Power Point

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