Project Manager Management

CARLOS R. MIRÓ, PMP

Mobile: 571-***-**** • Email: ***********@*****.***

PROFESSIONAL SUMMARY

Client-focused, high-performing trusted advisor experienced in helping corporate and public sector

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leaders achieve transparency, accountability and operational effectiveness.

Experienced and adept at planning, analyzing, designing, developing, implementing, and managing

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communications strategies, plans, products, tools, and services.

Demonstrated success within a Project Management Office for large programs in the federal

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government environment, emphasizing employee engagement, stakeholder management,

marketing, and communications outreach.

Adept at articulating complex issues and structuring clear and concise written documents, adjusting

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style and level of details depending on audience.

Creative and practiced in social media outreach, both within the enterprise and to outside publics,

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using Web 2.0 technologies to inform, engage and promote collaboration.

Master’s degree in Issues Management and an accredited Project Manager Professional.

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PROFESSIONAL EXPERIENCE

PricewaterhouseCoopers LLP

Communications Management, Advisory November 2012 – Present

Executive Support and Strategic Communications, Veterans Health Administration, VA

• Lead the communications and knowledge management team for PwC on a multimillion dollar contract for the U.S. Department of

Veterans Affairs (VA) to modernize its system architecture to form the foundation of an interoperable electronic health record (EHR).

• Develop a comprehensive integrated Communications Program Plan and provide high-impact web design and management services to

support both internal and external stakeholder communication requirements via web postings, Intranet sites, blogs, graphics, and social

media.

• Develop and manage SharePoint intranet sites, and identify user needs for new and shall create training tools for end-users, following

industry-leading best practices and professional project management principles.

PMO Support Contract – Office of Information and Technology (OIT), VA

• Led the communications effort for a Program Management Office on two major initiatives for VA.

Responsible for planning, analyzing, designing, developing, implementing and managing

communications strategies, plans, products, tools, and services.

• Develop and execute communication strategies for government clients including determination of

appropriate communication vehicles, crafting audience-specific messages for mid-level to senior

executives within the Federal environment, and the development of outreach and marketing

materials.

• Work with project teams and government executives to develop communications and marketing

materials, including messaging, graphics, blogs and other web content (both internal and external),

PowerPoint presentations, electronic newsletters, and social media outreach.

Ray Group International, Inc.

Sr. Communications Representative April 2010 – November 2012

PMO Support Contract – Product Development, OIT, VA

• Managed critical information flows in a high-pressure environment that includes Congressional

inquiries and official communication for senior executives within VA.

• Developed high-level briefs, reports and presentations for VA leadership, Congressional and

Executive Branch audiences, as well as external groups.

1 of 3 Resume of Carlos R. Miro Strategic Communications and Knowledge Management

Office: 202-***-**** Cell: 571-***-**** Email: ***********@*****.***

Designed and managed VA intranet sites using SharePoint 2007 and 2010; researched and wrote

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articles and announcements for intranet blogs and electronic newsletters.

• Provided leadership and strategic direction to the communications and information management

practice within two VA major initiatives.

Communications Contract – Product Development, OIT, VA

• Created enterprise-wide social media strategy and project plans for the Office of Information and

Technology (OIT), the IT arm of the Department of Veterans Affairs.

• Launched an enterprise-wide internal communications program in coordination with several major

divisions within OIT, focusing on health-related IT.

• Established a significant social media presence within the VA Office of Product Development – one

of the divisions within OIT – that includes more than a half-dozen blogs, several wikis and the social

networking site, Yammer.

• Implemented and evaluated effectiveness of social media efforts using metrics to measure the use

of information, level of engagement and impact.

Miro & Associates, LLC

Consultant April 2006 – April 2010

Provided communications and marketing products, including presentations, speeches, and

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briefings for government, private and non-profit clients.

Edited technical publications, including public information literature related to the environment,

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energy and efficiency, and families and children.

Consulted non-profit organizations for grants and proposals.

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Participated in the writing, editing and review process for written proposals and oral

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presentations to government agencies and other technology-related clients.

Wrote and edited corporate marketing materials, providing input on layout and design .

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ASHRAE, (American Society of Heating, Refrigerating & Air-conditioning Engineers)

Director of Government Affairs October 2000 – April 2006

Directed the Washington DC office of government affairs, including supervising personnel and

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managing the departmental budget.

Managed political outreach and research development program of a technical and professional

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association with over 55,000 engineers worldwide.

Interacted with Members of Congress and their staffs on issues related to health, energy

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efficiency and environmental conservation.

Built and maintained relationships between the organization and all levels of the federal

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government, including the Environmental Protection Agency, the Department of Energy, the

Department of Homeland Security, and the National Institute of Technology.

Wrote and delivered speeches for technical staff, and participated in joint public/private

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committees on technical issues.

ASHRAE, (American Society of Heating, Refrigerating & Air-conditioning Engineers)

Issues Manager July 1988 – October 2000

Popular public speaker at regional and national meetings, providing informative and entertaining

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presentations on important current issues.

Collected, digested and disseminated relevant information regarding current or anticipated

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government actions to members and staff of the organization.

Wrote and edited a monthly newsletter, wrote articles daily for publication to the organization’s

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website and a regular column for the organization’s monthly magazine.

Analyzed and researched legislation, statutes and administrative codes, and prepared bill

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summaries on proposed legislation in Congress; wrote Congressional testimony.

ASME (American Society of Mechanical Engineers)

2

Issues Administrator July 1987 – July 1988

With over 200,000 members and a staff of about 300 people, ASME is the second largest engineering

society in the United States.

Anticipated public policy issues and tracking emerging technical trends.

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Analyzed issues and wrote newsletter articles for distribution to internal audiences.

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Created presentations on emerging issues for regional meetings.

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Wrote background papers on emerging technical and societal issues.

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ESA (Entomological Society of America)

Director of Communications July 1984 – July 1987

Responsibilities included public relations, media relations and newsletter production.

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Wrote and edited a 12-page monthly newsletter, mailed to over 11,000 members.

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Worked with newspaper reporters and editors to highlight news stories on entomology.

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Interviewed entomologists and other scientists for news stories.

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Wrote press releases and feature articles for placement in newspapers.

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EDUCATION

Master of Arts, Political Science

University of Maryland, College Park

Thesis: Issues Management in Business Communication

Bachelor of Science, Journalism

University of Maryland, College Park

Minor in Political Science

PROFESSIONAL

Certified Project Management Professional, April 2013

Instructor, Public Sector Practice PMP Certification Exam Courses

Member, Project Management Institute

Member, International Association of Business Communicators

OTHER

Public Trust Clearance, U.S. Department of Veterans Affairs

U.S. Citizen

Fluent in Spanish

3 of 3 Resume of Carlos R. Miro Strategic Communications and Knowledge Management

Office: 202-***-**** Cell: 571-***-**** Email: ***********@*****.***

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