Manager Sales

Contact Information

Theresa McGraw, CMP Telephone : 816-***-****

E-mail : ***************@*****.***

Profile

Objective I am a seasoned hospitality professional with extensive event management experience at a

downtown convention hotel complex that features 1,450 guestrooms and 150,000 square feet of

meeting space. I am seeking to further my professional development as a meeting planner.

Key Skills

P roficient or familiar with a vast array of e vent execution, vendor negotiation, and organizational skills :

On Site Event Contract Vendor Budget

Coordination Negotiations Management Management

Skilled in Cvent, Escalated RFP Process and Food and

Starcite, Microsoft Situation Proposal Beverage

Office Suite Management Development Arrangement

Education

2004 to 2008 Bachelor of Science- Hotel & Restaurant Administration (Graduated May 2008)

University of Central Missouri, Warrensburg, MO

GPA: Overall 3.95 / Major 4.00

Work Experience

Kansas City, Missouri

The Westin and Sheraton Kansas City Hotels at Crown Center

Sales Manager, Catering Dec 2010- May 2012 & Feb 2013- Present

Respond to RFPs via several meeting planning online tools, cr eate custom proposals for events ranging

from 10 person VIP board meetings to galas for upwards of 1,400 guests, negotiate and draft contracts.

Attend Daily Business Review meetings to analyze potential pieces of business to ensure that meeting

space is being maximized to provide the highest possible grou p room revenue and F&B contribution.

Foster relationships with meeting planners through excellence in on-site event execution. Work with

meeting planners in the proposal, contracting, planning, execution, and post event bill review stages.

Kansas City, Missouri

The Westin and Sheraton Kansas City Hotels at Crown Center

Sales Manager, Business Travel May 2012- Feb 2013

Account solicitation and acquisition through negotiations during RFP season, attending trade shows

including GBTA, executing sales calls, performing site visits, client entertainment, and networking with

corporate travelers on morning shuttle and during evening club lounge receptions .

Create reports to effectively track account production and prepare presentations to property executive

committee and regional sales and marketing team regarding corporate travel market trends.

Kansas City, Missouri

The Westin Crown Center

Meeting & Event Manager Jan 2010- Dec 2010

Partner with clients to execute their contractual agreements pertaining to meeting space, food and

beverage and special concessions while maximizing food and beverage revenues through knowledge

and suggestion of enhanced menu offerings and working with exhibitors to solicit additional F&B events.

W ork with other departments within the hotel to provide perfection in on-site event execution through

banquet event orders, diagrams, menu tastings, group resumes, and pre- and post-convention meetings.

Individual Meeting Planner Satisfaction Index Score of 4.95 on a 5.0 Scale (Source: Maritz)

Kansas City, Missouri

The Westin Crown Center

Banquet Captain May 2008- Jan 2010

Execute highly successful events through communication with culinary team, detailed pre -shift server

meetings, constant contact with clients, and inspection of meeting spaces and F&B service.

Temporary night auditor and overnight manager on duty for 6 months completing nightly reporting.

Professional Accomplishments

Certifications CMP- Certified Meeting Professional Designation- Convention Industry Council

July, 2011

Awards Global Starwood Sales Incentive Trip- Greece, April 2011

Membership Organization Kansas City Business Travel Association- Member, May 2013- Present

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